How to Schedule and Use a Video Banking Appointment at BECU

What a BECU video banking appointment is and how to set one up

BECU (Boeing Employees Credit Union) offers video appointments where you meet with a banker through your computer or phone instead of visiting a branch in person. During a video appointment, you can handle many of the same tasks you would at a physical location: opening accounts, discussing loans, reviewing finances, or resolving account issues. The appointment is scheduled in advance, so you know exactly when your banker will be available.

To schedule a video appointment at BECU, you typically go to the BECU website or call their member services line and request a video appointment rather than an in-person visit. You will choose a date and time that works for you from available slots. BECU will send you a link or instructions on how to join the video call a few minutes before your appointment time. You do not need special software — most video appointments work through a web browser or the BECU mobile app.

Key Takeaways

• BECU video appointments let you meet with a banker from home using your computer or phone, without traveling to a branch.
• You schedule the appointment in advance through the BECU website or by phone, and BECU sends you a link to join at the scheduled time.
• Video appointments work for account opening, loan discussions, account reviews, and most other services a branch banker can provide.
• You will need a device with internet access, a camera, and a microphone — most smartphones and computers have these built in.

What you need before your video appointment

Have your BECU member number or the phone number associated with your account ready when you join the call. If you are opening a new account, bring a government-issued photo ID — you may need to hold it up to your camera so the banker can verify it. If the appointment is about a loan, gather recent pay stubs, tax returns, or bank statements depending on what the banker asked you to bring.

Make sure your internet connection is stable and your device's camera and microphone are working. Test them a few minutes before the appointment if you are unsure. Sit in a quiet space where you can talk without background noise or interruptions. Close other browser tabs and apps that might slow your connection or cause distractions during the call.

Common tasks you can handle in a video appointment

Opening a new checking or savings account is one of the most common reasons members use video appointments. The banker will walk you through the account options, explain fees and features, and help you choose the right account for your needs. They can verify your identity through your photo ID and set up online banking access during the same call.

Loan discussions — whether you are asking about a personal loan, auto loan, or mortgage — also work well over video. You can ask questions about rates, terms, and what documents you will need to submit. Some loan approvals can move forward after a video conversation, though the final paperwork may still need to be signed electronically or mailed.

Account reviews and troubleshooting are other common uses. If you have questions about your balance, recent transactions, or how to use a feature in online banking, a video appointment lets you screen-share so the banker can see exactly what you are looking at. If your card is lost or you need to dispute a transaction, the banker can often handle that during the call.

What happens if your internet cuts out during the appointment

If your connection drops, the banker will wait a few minutes for you to reconnect. Most video platforms automatically hold your place in the call, so you can rejoin using the same link. If you cannot reconnect within a few minutes, the banker will likely call your phone number on file to continue the conversation by phone instead.

If the connection problem is on your end and cannot be fixed quickly, you can reschedule the appointment for another time. BECU will not charge you for rescheduling, and you can pick a new time slot that works better. If the issue is urgent — for example, your card is compromised — ask the banker if you can continue by phone rather than waiting to reschedule.

How video appointments differ from phone calls and branch visits

A video appointment is scheduled in advance, so both you and the banker have blocked out time for your conversation. A phone call is usually faster if you have a quick question, but a video appointment is better when you need to share documents, verify your identity, or discuss something complex. The banker can see your face and body language, which can make the conversation feel more personal than a phone call alone.

Compared to visiting a branch, a video appointment saves you travel time and works around your schedule — you do not have to go during branch hours or wait in line. However, some tasks may still require an in-person visit, such as depositing cash or getting a cashier's check. If your appointment reveals that you need an in-person service, the banker can help you schedule a branch visit or mail documents to you.

Preparing documents and information for your specific appointment type

If you are opening an account, have your Social Security number, date of birth, and current address ready. Bring your government-issued ID — a driver's license, passport, or state ID card. If you have moved recently, bring proof of your current address, such as a utility bill or lease.

For a loan appointment, gather recent pay stubs (usually the last two months), your most recent tax return, and recent bank statements showing your savings and checking accounts. If you are self-employed, bring profit-and-loss statements or business tax returns. If you are refinancing an existing loan, bring the current loan statement.

For an account review or troubleshooting appointment, you may not need to bring anything — just have your account number handy and be ready to answer security questions to verify your identity. If the appointment is about a specific transaction or problem, write down the date and details before the call so you can explain it clearly.

Frequently Asked Questions

Do I need to read anything to join a BECU video appointment?

Most BECU video appointments work through your web browser, so you do not need to read software. You will receive a link in your confirmation email or text message. Click the link at your appointment time, and it will open the video call in your browser. If you prefer to use the BECU mobile app, you may be able to join through there instead, but the app is not required.

What if I do not have a camera on my device?

Contact BECU before your appointment and let them know. Some appointments can proceed with audio only, though identity verification may require you to show your ID to the camera. If a camera is necessary for your appointment type, BECU can help you reschedule or suggest an alternative way to handle your request, such as visiting a branch or mailing documents.

Can I reschedule my video appointment if something comes up?

Yes. Contact BECU through the same method you used to schedule — the website or phone — and ask to reschedule. You will be able to choose a new date and time from available slots. There is no fee for rescheduling, and you can do it up until a few hours before your appointment, depending on BECU's policy.

Will the video appointment be recorded?

BECU does not typically record video appointments for member privacy. However, the banker may take notes about what you discussed and any decisions you made. If you want a record of what was discussed, ask the banker to email you a summary after the call, or take your own notes during the appointment.

What time zones does BECU use for video appointments?

BECU is based in the Pacific time zone, and appointment times are usually shown in Pacific time. When you schedule, the website or phone system will show you the time in your local zone so you do not have to convert. Double-check the confirmation email to make sure you have the correct time for your location.