How to Change Your Address at Bank of America

Change your address online, by phone, or in person at a branch

You can update your mailing address in your Bank of America account through Online Banking, the mobile app, by calling customer service, or by visiting a branch in person. The online and app methods are fastest — your address typically updates within minutes. If you call or visit a branch, the change usually takes effect the same day.

Bank of America uses your address for statements, tax documents, and account verification. Keeping it current helps you receive important mail and prevents delays if you need to verify your identity for account changes or disputes.

Key Takeaways

• You can change your address through Online Banking, the mobile app, by phone at 1-800-432-1000, or at any Bank of America branch.
• Online and app changes take effect within minutes; phone and branch changes usually process the same day.
• Your address is used for mailing statements, tax forms, and identity verification, so update it before you move.
• If you have multiple accounts, you may need to update the address on each one separately depending on how they are linked.

Update your address through Online Banking

Log into your Bank of America Online Banking account and select "Settings" or "Profile" from the menu — the exact location depends on your account type. Look for an option labeled "Contact Information," "Personal Information," or "Mailing Address." Click to edit, enter your new address, and save the changes.

The system will confirm the update on screen. You should receive a confirmation email at the address on file. If you do not see the confirmation within a few minutes, log back in and verify the address was saved correctly.

Update your address through the mobile app

Open the Bank of America mobile app and tap the menu icon (usually three horizontal lines). Navigate to "Settings" and then "Profile" or "Contact Information." Select the address field, enter your new address, and tap "Save" or "Confirm."

The app will show a confirmation message once the change is complete. Like the online method, this typically takes effect within minutes. If you have trouble finding the address field in your version of the app, the phone method or a branch visit will work just as well.

Update your address by phone

Call Bank of America customer service at 1-800-432-1000. Have your account number and a form of identification ready — the representative may ask you to verify information before making changes. Tell them you want to update your mailing address and provide the new one.

The representative will confirm the address back to you before saving it. The change usually takes effect the same business day. Ask for a confirmation number so you have a record of the call.

Update your address at a Bank of America branch

Visit any Bank of America branch with a photo ID and your account number or debit card. Tell a representative you need to update your mailing address. They will pull up your account, confirm your identity, and make the change in front of you.

This method is useful if you prefer to handle it in person or if you are having trouble with online or phone methods. The change takes effect the same day. Ask for written confirmation if you want a record.

What happens if you have multiple accounts

If you have a checking account, savings account, credit card, or other products with Bank of America, each may have its own address on file. When you update through Online Banking or the app, the system may ask which accounts to update or may update all linked accounts at once — this varies by how your accounts are set up.

If you are unsure whether all your accounts were updated, log back in and check each one, or call 1-800-432-1000 and ask a representative to confirm the address on every account you hold. This is especially important if you have a credit card, since statements and billing notices go to the address on file.

Update your address before you move

Change your address as soon as you know your move date, ideally before you leave your current home. This ensures Bank of America statements, tax documents (like 1099 forms), and other important mail reach you at the right place. If you move without updating your address, mail may be returned to the bank or delayed.

If you have already moved and just realized you did not update your address, make the change now. Contact the bank to ask whether any recent mail was returned, and provide your new address so future correspondence goes to the correct location.

Frequently Asked Questions

How long does it take for my address change to show up?

Online and app changes take effect within minutes. Phone and branch changes usually process the same business day. If you are waiting for a statement or important document, allow a few business days after the change for the bank's systems to fully update.

Do I need to change my address on my debit card?

Your debit card itself does not have an address printed on it, so there is nothing to change on the card. However, updating your mailing address in your account ensures statements and replacement cards are sent to the correct location. If you need a new card mailed to your new address, the address change in your account will direct it there.

What if I have a Bank of America credit card?

Credit cards may have a separate address on file from your checking or savings account. When you update your address through Online Banking or the app, check whether the system asks you to update the credit card address separately. If you are unsure, call 1-800-432-1000 and confirm the address on your credit card account.

Can I change my address if I do not have online access?

Yes. You can call 1-800-432-1000 or visit a Bank of America branch in person. Both methods work without needing to log into Online Banking or use the mobile app. Have your account number and photo ID ready for either option.

Will changing my address affect my account number or routing number?

No. Your account number and routing number stay the same when you update your mailing address. Any automatic payments, direct deposits, or transfers set up to your account will continue to work without interruption.