How to Update Your Address With Bank of America

Change your address online, by phone, or in person at a branch

Bank of America lets you update your mailing address through three routes: their online banking portal (the fastest option), a phone call to customer service, or by visiting a branch in person. The address change takes effect when ready in their system, though physical mail sent to your old address may still arrive for a few weeks. You'll need your account number and a way to verify your identity — usually your Social Security number or the last four digits plus answers to security questions.

The method you choose depends on how quickly you need the change and whether you have online access. Most people finish the online update in under five minutes. If you're not comfortable with online banking or need to update multiple accounts at once, calling or visiting a branch works just as well and takes about the same amount of time.

Key Takeaways

• Online updates through your Bank of America account take effect when ready and are the fastest method if you have login access.
• Phone updates require you to call 1-800-432-1000 and verify your identity, and the change processes within one business day.
• In-person updates at a branch require a photo ID and take a few minutes, and you can update multiple accounts in one visit.
• Your old address may still receive mail for two to four weeks after you change it, so consider filing a change of address with the U.S. Postal Service separately.
• If you have a mortgage, investment account, or credit card with Bank of America, you may need to update the address separately for each product.

Updating your address online through Bank of America's website

Log into your Bank of America account at bankofamerica.com using your username and password. Once you're logged in, look for "Settings" or "Profile" — the exact location varies slightly depending on whether you're using the desktop site or the mobile app, but it's usually in the top right corner or in a menu labeled with three horizontal lines.

Select "Address" or "Contact Information" from the menu. Bank of America will show your current address and ask you to enter your new one. Type in your new street address, city, state, and ZIP code. Double-check the spelling and ZIP code before you submit — a typo here means mail goes to the wrong place. Click "Save" or "Confirm," and the system will ask you to verify your identity by answering a security question or entering a code sent to your phone or email. Once verified, your address updates when ready.

If you have multiple accounts with Bank of America — a checking account, savings account, and credit card, for example — check whether the address change applied to all of them or just the one you were viewing. Some accounts update together; others require separate changes. The system usually tells you which accounts were updated on the confirmation screen.

Changing your address by phone

Call Bank of America's customer service line at 1-800-432-1000. Have your account number ready and be prepared to verify your identity. The representative will ask for your Social Security number, date of birth, or answers to security questions you set up when you opened the account. This verification step usually takes two to three minutes.

Once verified, tell the representative your new address and confirm they've entered it correctly. Ask them to repeat it back to you before they submit the change. The representative can update multiple accounts in one call if you have more than one product with Bank of America. The address change processes within one business day, though it often happens the same day you call.

Keep the confirmation number the representative gives you. Write it down or take a screenshot if they email it to you. If something goes wrong or the address doesn't update, you'll have proof you called and when.

Updating your address in person at a Bank of America branch

Visit any Bank of America branch with a photo ID — a driver's license, passport, or state ID card all work. Tell the teller or banker you need to update your address. They'll pull up your account, show you the current address, and ask you to provide the new one. The whole process takes about five minutes.

If you have multiple accounts, mention that upfront so the banker can update all of them at once. You'll receive a receipt showing the old and new addresses. Keep this receipt for your records, especially if you're updating a mortgage or investment account — those sometimes require separate confirmation.

In-person updates are useful if you're uncomfortable with online banking, if you want to update several accounts at once, or if you need when ready confirmation that the change went through. The address takes effect the same day.

What happens to mail sent to your old address

Bank of America's system updates when ready, so any new statements, notices, or cards will go to your new address. However, mail that was already in the queue when you changed your address may still arrive at your old location. This typically happens for two to four weeks after the change, depending on when Bank of America's mail vendor processes the update.

To prevent important mail from getting lost, file a change of address with the U.S. Postal Service at usps.com or at your local post office. The USPS will forward mail from your old address to your new one for up to 12 months. This is especially important if you're moving and won't have access to your old mailbox.

If you're concerned about a specific piece of mail — a credit card, a mortgage statement, or tax documents — contact Bank of America directly and ask them to confirm your new address is in their system and when the next mailing will go out.

Updating addresses for mortgages, credit cards, and investment accounts

If you have a mortgage, credit card, or investment account with Bank of America, the address change may not explore to all of them automatically. Mortgages and investment accounts sometimes have separate address records because they're managed by different departments. Credit cards usually update with your checking account, but not always.

After you change your address through any method, log back in or call and verify that each account shows the new address. If one didn't update, you can change it again through the same method — the system will let you update each product separately if needed. This is especially important for a mortgage, since lenders use the address on file for legal notices and property tax information.

Frequently Asked Questions

How long does it take for my address change to go through?

Online and in-person changes take effect when ready. Phone changes process within one business day. Mail sent after the change goes to your new address, but mail already in the queue may arrive at your old address for two to four weeks.

Do I need to update my address separately for each Bank of America account?

Usually not — one change updates all your linked accounts. However, mortgages and investment accounts sometimes have separate address records. After you change your address, log in and check each account to confirm the new address appears.

What if I don't have online access or a phone?

Visit any Bank of America branch with a photo ID. A banker can update your address in person in about five minutes and can update multiple accounts at once.

Will my debit card or credit card still work if I change my address?

Yes. Your card remains active. If you ordered a new card and it's being mailed to your old address, contact Bank of America to have it reissued to your new address instead.

What should I do about mail that's still arriving at my old address?

File a change of address with the U.S. Postal Service at usps.com. They'll forward mail from your old address to your new one for up to 12 months. You can also contact Bank of America directly if you're worried about a specific statement or notice.