How to Change Your Address With Bank of America

Update Your Address Online or by Phone

You can change your address with Bank of America through your online account, mobile app, or by calling customer service. The online method is fastest — you log in, find your profile settings, and update the address yourself in a few minutes. If you prefer to speak with someone, call the number on the back of your debit or credit card, or call 1-800-432-1000 for general customer service.

When you change your address, Bank of America updates it across all your accounts — checking, savings, credit cards, and loans — at the same time. The change takes effect when ready in the system, though it may take a few business days for physical mail to reflect the new address.

Key Takeaways

• You can update your address online through your Bank of America account, in the mobile app, or by calling 1-800-432-1000.
• Changing your address in one place updates it for all your Bank of America accounts automatically.
• The address change is when ready in the system, but new statements and cards will be mailed to your new address within a few business days.
• If you have a mortgage or auto loan with Bank of America, you may need to update the address separately through those loan servicers.
• Notify the post office of your move using a change of address form so mail forwarding catches anything Bank of America sends to your old address.

Steps to Change Your Address Online

Log into your Bank of America account at bankofamerica.com or open the mobile app. On the website, click on your profile icon or "Settings" — this is usually in the top right corner. Look for "Profile" or "Personal Information," then select "Address" or "Contact Information."

Enter your new address in the fields provided. Bank of America will ask for your street address, city, state, and ZIP code. Double-check the spelling and numbers before you submit, because an incorrect address can delay statements and cards. Click "Save" or "Confirm," and the system will show you a confirmation message.

If you use the mobile app, the steps are similar: tap the menu icon (three horizontal lines), go to "Settings," then "Profile," then "Address." Enter your new address and save. You should receive a confirmation on screen and in your email within a few minutes.

Changing Your Address by Phone

Call 1-800-432-1000 and select the option for account services or customer service. Have your account number and a form of identification ready — the representative may ask you to verify your Social Security number or answer security questions to confirm you are the account holder.

Tell the representative your new address and ask them to update it across all your accounts. They will read the address back to you to confirm it is correct. The change is recorded when ready, and you will receive a confirmation number. Write down the date and confirmation number in case you need to reference the change later.

What Happens After You Change Your Address

Bank of America will mail your next statement to your new address. If you have paperless statements turned on, there is no physical mail to worry about — your statements will continue to arrive by email. New debit cards, credit cards, and checks will be sent to your new address within five to seven business days.

If you have pending mail already in the system — such as a new card that was ordered before you changed your address — it may still go to your old address. Contact Bank of America if you do not receive a card or statement within the expected timeframe, and they can reissue it to your new address or hold it for pickup at a branch.

Updating Your Address for Loans and Mortgages

If you have a mortgage, home equity line of credit, or auto loan with Bank of America, the address change in your deposit account may not automatically update those loans. Call the loan servicer directly to confirm the address has been updated. The phone number is usually on your loan statement.

For mortgages, you can also update your address through the loan servicer's website if you have an online account set up. Some borrowers have separate online portals for loans and deposit accounts, so check both to be sure the address is current everywhere.

Notifying the Post Office of Your Move

Even though you are updating your address with Bank of America, the post office does not know about the change automatically. File a change of address form with the United States Postal Service (USPS) so mail forwarding catches anything Bank of America sends to your old address. You can do this online at usps.com, by mail, or in person at your local post office.

USPS mail forwarding typically lasts for 12 months and costs a small fee. During that time, any mail sent to your old address will be forwarded to your new one. This is a safety net in case Bank of America or another company sends something to the address on file before you updated it.

Frequently Asked Questions

How long does it take for my address change to show up on statements and cards?

The address change is when ready in Bank of America's system, but physical mail takes longer. Your next statement will go to your new address, and new cards will arrive within five to seven business days. If you have paperless statements, there is no delay — your email address does not change.

Do I need to change my address at each Bank of America branch?

No. Changing your address once updates it across all your accounts and all branches. You do not need to visit a branch or call multiple times.

What if I change my address but still receive mail at my old address?

Check that the address was saved correctly by logging back into your account and reviewing your profile. If the address is correct in the system, the mail may have been sent before the change took effect. If mail continues to arrive at your old address after two weeks, call 1-800-432-1000 to investigate.

Can I change my address if I do not have online banking set up?

Yes. Call 1-800-432-1000 and a representative will update your address over the phone. You will need to verify your identity with your account number and Social Security number or other security information.

Do I need to update my address with Bank of America if I moved temporarily?

If your move is temporary, you can set up mail forwarding with the post office instead of changing your address with the bank. If the move is permanent or will last more than a few months, update your address with Bank of America so statements and cards go to the right place.