How to Find Your Bank of America Vehicle Loan Number

Your vehicle loan number is on your loan documents and in your Bank of America online account

Your vehicle loan number is a unique identifier that Bank of America assigns to your auto loan. You'll need it to make payments, contact customer service about your loan, or handle insurance claims. The fastest way to find it is to log into your Bank of America online banking account, where it appears next to your loan details.

If you don't have online access or prefer paper records, the number is also printed on your original loan agreement and on every monthly statement Bank of America sends you. The loan number stays the same throughout the life of your loan, so any document from any time period will have the correct number.

Key Takeaways

• Your vehicle loan number appears in your Bank of America online account under the loan details section, usually labeled as "Loan Number" or "Account Number."
• The number is printed on your original loan documents, promissory note, and every monthly statement you receive by mail.
• You can call Bank of America's auto loan customer service at 1-800-933-6262 and provide your Social Security number to have them read the number to you.
• The loan number is different from your vehicle identification number (VIN) and your Bank of America customer ID number.

Finding your loan number in your online account

Log into your Bank of America account at bankofamerica.com using your username and password. Once you're logged in, look for the "Accounts" or "Loans" section in the main menu. Click on the auto loan you're looking for — if you have multiple loans, they'll be listed separately. Your loan number will appear prominently on the loan details page, usually near the top alongside your current balance and interest rate.

If you're using the Bank of America mobile app, the process is similar. Open the app, tap "Accounts," find your auto loan, and tap on it to see the full details. The loan number displays on the account summary screen. Write it down or take a screenshot so you have it handy when you need it.

Checking your loan documents and statements

Your original loan agreement — the document you signed when you took out the loan — contains your vehicle loan number. It's typically printed in the upper right corner or near the borrower information section. If you've kept this document, you can find the number there without logging in or calling anyone.

Every monthly statement Bank of America sends you also displays the loan number at the top of the page. If you receive paper statements, check your most recent one. If you've switched to paperless statements, you can view them in your online account under "Statements" or "Documents." The loan number appears on every statement, whether from last month or several years ago.

Calling Bank of America to get your loan number

If you can't access your online account or locate your documents, you can call Bank of America's auto loan department directly. The main customer service number for auto loans is 1-800-933-6262. Have your Social Security number and driver's license ready when you call, as the representative will need to verify your identity before providing account information.

Wait times vary depending on the time of day and day of the week. Calling early in the morning on a weekday typically means shorter hold times. The representatives can also answer questions about your loan balance, payment due date, or where to send payments if you prefer to pay by mail.

Understanding what your loan number is used for

Your vehicle loan number is the primary way Bank of America tracks your specific auto loan in their system. You'll use it when you call to make a payment over the phone, when you set up automatic payments, or when you contact customer service with questions about your account. Insurance companies also sometimes ask for your loan number when you're filing a claim, because they need to coordinate with the lender if the vehicle is damaged.

The loan number is different from your vehicle identification number (VIN), which is stamped on your car itself and used for registration and insurance purposes. It's also different from your Bank of America customer ID number, which is tied to your overall banking relationship rather than to this specific loan. If you're unsure which number you need for a particular purpose, it's fine to ask the person or organization requesting it.

What to do if you can't find your loan number

If you've lost your documents, don't have online access, and can't reach customer service by phone, you have other options. Visit a Bank of America branch in person with your driver's license. A banker can look up your account and provide your loan number on the spot. Bring your vehicle registration as well, since it may help them locate your account faster.

You can also request a copy of your loan documents by mail. Call 1-800-933-6262 and ask for a statement or document copy to be sent to your address on file. This typically takes five to ten business days. Once you have the documents, your loan number will be clearly visible at the top of the page.

Frequently Asked Questions

Is my vehicle loan number the same as my Bank of America account number?

No. Your Bank of America account number refers to your checking or savings account, while your vehicle loan number is specific to your auto loan. They are separate numbers in Bank of America's system. When you contact the bank about your auto loan, always use the loan number, not your checking account number.

Can I use my VIN instead of my loan number when calling Bank of America?

You can provide your VIN to help identify your vehicle, but Bank of America's system is organized by loan number. Having your loan number ready makes the process faster. If you only have your VIN, the representative can usually look it up, but it may take longer.

Will my loan number change if I refinance my auto loan?

Yes. If you refinance your auto loan with Bank of America or move to a different lender, you'll receive a new loan number. The old loan number becomes inactive once the refinance closes. Keep your new loan documents so you have the updated number.

Where do I send my auto loan payment if I'm paying by mail?

Include your loan number on the check or money order, and mail it to the address shown on your monthly statement. The address is usually on the back of the statement or in the payment section. Including your loan number ensures the payment is credited to the correct account.