How to Check If Bank of America's App Is Down and What to Do

How to tell if the Bank of America app is actually down

The Bank of America app goes down for maintenance or technical problems from time to time. Before you assume it's a widespread outage, check whether the problem is on your end or Bank of America's end — most app issues are device-specific, not system-wide.

Start by trying to log in on a different device if you have one: a tablet, computer, or someone else's phone. If the app works on another device, the problem is your phone or your internet connection, not Bank of America's servers. If it doesn't work anywhere, move to the next step.

Open a web browser and go to bankofamerica.com. Try logging into your account through the website instead of the app. If the website works, the mobile app has a problem but your account is fine. If the website is also down or very slow, Bank of America's systems are likely experiencing an outage.

Key Takeaways

• Test the Bank of America app on a different device to see whether the problem is your phone or Bank of America's servers.
• Try logging in through bankofamerica.com on a web browser; if the website works but the app doesn't, the issue is the app only.
• Check Bank of America's official social media accounts (Twitter/X, Facebook) or their status page for announcements about known outages.
• If you need to access your account urgently and the app is down, call Bank of America's customer service line or visit a branch in person.
• Restarting your phone, clearing the app's cache, and reinstalling the app fix most app-specific problems.

Check Bank of America's official status and social media

Bank of America posts outage notices on their official channels. Check their Twitter account (@BankofAmerica) and Facebook page for recent posts about app problems or maintenance windows. Customer service teams often post there first when they know about widespread issues.

You can also look for a status page — some banks maintain a dedicated page showing real-time system status. Search "Bank of America system status" to see if one is currently available. Third-party outage tracking sites like Downdetector also collect reports from users experiencing problems at the same time, which can confirm whether an outage is real and how many people it's affecting.

Restart your phone and clear the app cache

Before assuming the app is down, try the simplest fixes first. Restart your phone completely — power it all the way off and back on. This clears temporary files and resets your phone's connection to the internet.

After restarting, try the Bank of America app again. If it still won't load, clear the app's cache. On an iPhone, go to Settings > General > iPhone Storage, find Bank of America, and tap Offload App (this removes the app but keeps your login data). Then reinstall it from the App Store. On Android, go to Settings > Apps > Bank of America > Storage > Clear Cache. These steps remove corrupted files that sometimes prevent apps from loading.

Reinstall the app if clearing cache doesn't work

If clearing the cache doesn't fix the problem, uninstall the app completely and reinstall it fresh. On iPhone, press and hold the Bank of America app icon, select Remove App, then Remove from Home Screen. Go to the App Store, search for Bank of America, and tap Get to reinstall it. On Android, go to Settings > Apps > Bank of America > Uninstall, then read it again from Google Play.

When you reinstall, you'll log in with your username and password again. Bank of America doesn't store your login information on your phone, so reinstalling won't erase your account — it only removes the app files from your device.

Check your internet connection

A weak or unstable internet connection can make the app appear to be down when it's actually your connection that's the problem. If you're on Wi-Fi, move closer to your router or try switching to cellular data (or vice versa). Open a web browser and load a straightforward website like google.com to confirm you have internet access.

If you're on cellular data, check whether you have enough data remaining in your plan. Some carriers slow your connection dramatically once you hit a data limit, which can make apps seem frozen or unable to load. If you're on Wi-Fi, restart your router by unplugging it for 30 seconds and plugging it back in.

What to do if the app is actually down

If you've confirmed that Bank of America's app is down (the website works but the app doesn't, or both are down and Bank of America has posted about an outage), you have other ways to reach your account. Log in through bankofamerica.com on a web browser — the website usually stays up even when the app has problems.

If you need to speak to someone, call Bank of America's customer service line at 1-800-432-1000. You can also visit a Bank of America branch in person during business hours. For urgent transactions like transferring money or paying a bill, the website and phone line are usually faster than waiting for the app to come back online.

Update your app and phone's operating system

Outdated app versions sometimes have bugs that cause crashes or connection problems. Open the App Store (iPhone) or Google Play (Android), search for Bank of America, and check whether an update is available. If there's an update waiting, install it — Bank of America regularly releases fixes for app problems.

Also check whether your phone's operating system needs an update. Go to Settings > General > Software Update on iPhone, or Settings > About Phone > System Update on Android. Outdated operating systems can cause compatibility problems with newer app versions. Install any available updates and restart your phone afterward.

Frequently Asked Questions

How long do Bank of America app outages usually last?

Most outages last between 30 minutes and a few hours. Scheduled maintenance windows are usually announced in advance and happen during off-peak hours, typically late at night or early morning. Unplanned outages vary depending on the cause, but Bank of America's technical team usually posts updates on their social media accounts as they work on the problem.

Will I lose money or data if the app is down?

No. Your account and money are stored on Bank of America's servers, not on your phone. The app is just a window into your account. If the app is down, your account is still there and your money is still safe — you just can't see it through the app until it comes back online.

Can I still make payments if the app is down?

Yes, if the website is working. Log in through bankofamerica.com and use bill pay or transfer money the same way you would in the app. If both the app and website are down, call customer service at 1-800-432-1000 and they can process payments for you over the phone.

Why does the app keep crashing even when it's not down?

Frequent crashes are usually caused by an outdated app version, not enough storage space on your phone, or corrupted app files. Try updating the app, clearing its cache, and restarting your phone. If crashes continue, uninstall and reinstall the app completely. If the problem persists after that, contact Bank of America customer service — there may be a compatibility issue with your specific phone model.

Is there a way to know about outages before they happen?

Bank of America usually announces scheduled maintenance on their website and social media accounts a few days in advance. Follow their official Twitter and Facebook accounts to see these notices. For unplanned outages, there's no way to know ahead of time, but you can check their status page or social media when ready if you notice problems.