Bank of America Branch and Customer Service Hours

When Bank of America branches are open

Bank of America branch hours vary by location, but most branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m. Saturday hours typically run from 9 a.m. to 1 p.m., and most branches are closed on Sundays. Some locations in urban areas or shopping centers stay open later or have different weekend schedules.

The only way to know your specific branch's hours is to look them up by address. You can find this on the Bank of America website by entering your zip code, or by calling the branch directly. Hours change seasonally and occasionally shift without notice, so checking before you visit saves a trip.

If you need to do banking outside normal branch hours, Bank of America operates ATMs 24 hours a day, seven days a week. ATMs let you withdraw cash, deposit checks, transfer money, and check your balance without speaking to a teller.

Key Takeaways

• Most Bank of America branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m., with shorter Saturday hours and Sunday closures.
• Branch hours differ by location, so you must look up your specific branch on the Bank of America website or call ahead.
• Bank of America ATMs are available 24 hours a day for withdrawals, deposits, transfers, and balance checks.
• Phone customer service and online banking are available outside branch hours for account questions and transactions.

Phone customer service hours

Bank of America's phone customer service line is open Monday through Friday from 8 a.m. to 9 p.m. Eastern Time, and Saturday from 8 a.m. to 5 p.m. Eastern Time. The line is closed on Sundays. The main customer service number is 1-800-432-1000.

Wait times vary depending on the time of day and how busy the line is. Calling early in the morning or mid-week typically means shorter waits than calling on Friday afternoon or during lunch hours.

Online banking and mobile app access

Bank of America's website and mobile app are open 24 hours a day. You can check your balance, transfer money between accounts, pay bills, deposit checks by photo, and view your transaction history at any time. The mobile app includes the same features as the website and works on both iPhone and Android devices.

Scheduled maintenance sometimes takes the online banking system offline for a few hours, usually on weekends or late at night. Bank of America posts maintenance windows on its website in advance, so you can plan around them if you need to do time-sensitive transactions.

What you can and cannot do outside branch hours

Outside branch hours, you can use ATMs to withdraw cash, deposit checks, transfer money between your own accounts, and check your balance. You can also use online banking or the mobile app to pay bills, set up transfers, view statements, and deposit checks by taking a photo.

You cannot speak to a teller or a banker outside branch hours unless you call during phone customer service hours. If you need to open a new account, discuss a loan, resolve a dispute, or speak to someone about a complex transaction, you will need to visit a branch or call during business hours.

Finding your nearest branch and its specific hours

Go to bankofamerica.com and click the "Locations" or "Find a Branch" link at the top of the page. Enter your zip code or address, and the website will show you nearby branches with their exact hours, phone numbers, and services offered. Some branches offer limited services — for example, a branch inside a grocery store may not have a safe deposit box or loan officers.

You can also call 1-800-432-1000 and ask a representative for the hours of your nearest branch. If you are planning to do something specific like open an account or get a cashier's check, mention it when you call so the representative can tell you whether your branch offers that service.

Holiday hours and closures

Bank of America branches are closed on federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on local observance. Phone customer service may have reduced hours on holidays.

The Bank of America website lists holiday closures in advance. If you are planning to visit a branch on or near a holiday, check the website or call ahead to confirm it will be open.

Frequently Asked Questions

Are all Bank of America branches open at the same time?

No. Branch hours vary by location. A branch in a downtown office building may have different hours than one in a shopping mall or a small town. Always look up your specific branch's hours on the website or call before visiting.

Can I deposit a check after the branch closes?

Yes, if you use the mobile app or website to deposit by photo. You can also deposit checks in the ATM envelope slot at any time, though the deposit may not post to your account until the next business day. For large checks or if you need the funds when ready, you will need to visit during branch hours.

What if I need to speak to someone on a Sunday?

Bank of America branches are closed on Sundays, but you can call customer service on Saturday from 8 a.m. to 5 p.m. Eastern Time. For non-urgent questions, you can also use online banking or the mobile app, or wait until Monday to call or visit a branch.

Do Bank of America ATMs charge a fee?

Bank of America ATMs are free for Bank of America customers. If you use an ATM from another bank, you may be charged a fee by that bank, and Bank of America may charge you an out-of-network fee as well. Check your account terms to see what fees explore.

Can I open a new account online?

Bank of America allows you to open some accounts online, though the process and options vary. For details on which accounts you can open online and what information you will need, visit the Bank of America website or call customer service during business hours.