Bank of America Branch and Customer Service Hours

Standard Bank of America branch hours

Most Bank of America branches open at 9:00 a.m. and close at 5:00 p.m. Monday through Friday. Saturday hours are typically 9:00 a.m. to 1:00 p.m., and branches are closed on Sunday. However, hours vary by location — some branches stay open until 6:00 p.m. on weekdays, and a small number of branches in high-traffic areas may have extended Saturday hours until 2:00 p.m. or 3:00 p.m.

The only way to know your specific branch's closing time is to check directly. You can find hours by visiting the Bank of America website, entering your zip code or address in the branch locator tool, and selecting your branch. The locator shows the exact open and close times for that location, including any holiday adjustments.

If you cannot visit during branch hours, Bank of America operates ATMs 24 hours a day, seven days a week. ATMs allow you to withdraw cash, deposit checks, transfer money between accounts, and check your balance without waiting for the branch to open.

Key Takeaways

• Most Bank of America branches close at 5:00 p.m. on weekdays and 1:00 p.m. on Saturday, but hours vary by location.
• The branch locator tool on the Bank of America website shows the exact closing time for your nearest branch.
• Bank of America ATMs are available 24 hours a day for withdrawals, deposits, transfers, and balance checks.
• Customer service phone lines are open seven days a week, with hours that differ from branch hours.
• Holiday schedules may affect branch hours, so check ahead if you plan to visit on or near a major holiday.

Phone and online customer service hours

Bank of America's phone customer service operates seven days a week. Monday through Friday, phone lines are open from 8:00 a.m. to 9:00 p.m. Eastern Time. On Saturday and Sunday, hours are 8:00 a.m. to 5:00 p.m. Eastern Time. The main customer service number is 1-800-432-1000.

Online banking through the Bank of America website and mobile app is available 24 hours a day. You can check balances, transfer money, pay bills, deposit checks by photo, and manage your accounts at any time without calling or visiting a branch.

Holiday closures and special hours

Bank of America branches close on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on state or local observance.

During holiday weeks, some branches may operate on reduced hours even on days they normally stay open. If you need to visit a branch around a holiday, check the branch locator tool a few days before to confirm the schedule. Phone customer service may also experience longer wait times during holidays, though lines remain open on most holidays.

Finding your branch's specific hours

The Bank of America branch locator is the most accurate source for your location's hours. Go to bankofamerica.com, click "Locations," enter your address or zip code, and select your branch from the results. The page displays Monday through Sunday hours, phone number, and services available at that branch.

You can also call your branch directly to confirm hours before you visit. The main customer service line at 1-800-432-1000 can transfer you to your local branch or provide hours over the phone.

Extended hours and weekend services

A limited number of Bank of America branches in major cities and shopping areas offer extended weekday hours until 6:00 p.m. or later. Some high-traffic branches also open earlier than 9:00 a.m. or stay open later on Saturday. These branches are the exception rather than the rule.

If standard branch hours do not fit your schedule, consider using the 24-hour ATM for basic transactions, calling customer service during phone hours, or handling routine tasks through online banking. For complex issues that require speaking to someone in person, the branch locator tool can help you find a location with hours that work for you.

What you can do outside branch hours

Bank of America ATMs allow you to withdraw cash, deposit checks, transfer funds between your accounts, and check your balance at any time. Mobile check deposit through the Bank of America app lets you photograph a check and deposit it without visiting a branch or ATM.

Online banking handles bill payments, money transfers, account management, and most customer service requests. If you have a question that requires speaking to someone, phone customer service is available until 9:00 p.m. on weekdays and 5:00 p.m. on weekends.

Frequently Asked Questions

Are all Bank of America branches open at the same time?

No. While most branches follow a 9:00 a.m. to 5:00 p.m. weekday schedule, some locations have different hours. Use the branch locator on bankofamerica.com to find the exact hours for your specific location.

Can I do my banking outside of branch hours?

Yes. ATMs are available 24 hours a day for cash withdrawals, check deposits, and transfers. Online banking and the mobile app work around the clock for account management and bill payments. Phone customer service is open until 9:00 p.m. on weekdays.

What happens if I need to visit a branch on a Sunday?

Bank of America branches are closed on Sunday. Use an ATM for cash or check deposits, handle transfers and payments online, or call customer service at 1-800-432-1000. If your issue requires in-person help, visit on Monday or Saturday morning.

Do Bank of America branches have different hours on holidays?

Yes. Branches close on federal holidays and may have reduced hours during holiday weeks. Check the branch locator tool a few days before a holiday to confirm whether your branch will be open and what hours it will operate.

What is the latest I can call Bank of America customer service?

Phone customer service closes at 9:00 p.m. Eastern Time Monday through Friday and 5:00 p.m. Eastern Time on Saturday and Sunday. Call 1-800-432-1000 during these hours, or use online banking and the mobile app anytime for routine tasks.