Bank of America Branch and Customer Service Hours

Standard Bank of America Branch Hours

Most Bank of America branches open at 9:00 a.m. on weekdays and close at 5:00 p.m., though some locations stay open until 6:00 p.m. Saturday hours typically run from 9:00 a.m. to 1:00 p.m. Most branches are closed on Sundays and federal holidays. However, hours vary by location — a branch in a shopping mall may stay open later, while a smaller branch in a rural area might close earlier.

The best way to confirm your specific branch's hours is to visit bankofamerica.com, use the branch locator tool, or call the branch directly. Hours can change seasonally or without notice, so checking ahead saves a wasted trip.

Key Takeaways

• Most Bank of America branches open at 9:00 a.m. on weekdays and close between 5:00 p.m. and 6:00 p.m., with Saturday hours from 9:00 a.m. to 1:00 p.m.
• Branch hours vary by location, so you should check your specific branch's schedule on bankofamerica.com or by calling ahead.
• Bank of America's phone customer service is available 24/7, even when branches are closed.
• ATMs and online banking are available around the clock, so you can handle many tasks outside of branch hours.
• Federal holidays may close branches, so confirm hours before visiting on or around holiday dates.

How to Find Your Branch's Exact Hours

Bank of America's branch locator on their website lets you search by address or ZIP code and shows the hours for each location. Once you find your branch, the listing displays weekday hours, Saturday hours, and whether it's open on Sunday. Some branches have extended hours on certain days, so the locator shows the full schedule.

You can also call your branch directly — the phone number appears in the locator results. A staff member can confirm hours and let you know if there are any temporary closures or changes coming up. If you're planning to visit for a specific service like opening an account or getting a cashier's check, calling ahead also lets you know whether you need an appointment.

Customer Service Phone Hours

Bank of America's customer service phone line operates 24 hours a day, 7 days a week. You can reach them at 1-800-432-1000 for account questions, balance inquiries, fraud reporting, or general help. This means you can get support even if your local branch is closed.

For specific departments — like mortgage services, investment accounts, or business banking — Bank of America has separate phone lines with their own hours. The main customer service number can route you to the right department or provide the direct number you need.

Online Banking and ATM Access

Bank of America's online banking platform and mobile app are available 24/7, so you can check balances, transfer money, pay bills, and deposit checks by phone anytime. ATMs are also available around the clock at Bank of America locations and through the Allpoint network at other retailers and banks.

If you need to deposit cash or checks outside of branch hours, you can use a Bank of America ATM for check deposits. Cash deposits can only be made at a staffed branch or through certain ATMs that accept cash, so check your specific ATM's capabilities if you need to deposit cash after hours.

Holiday Closures and Seasonal Changes

Bank of America branches close on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on their location. The branch locator and your local branch's phone line will show any holiday closures coming up.

Hours may also shift during busy seasons — for example, some branches extend hours in early April during tax season. If you're planning a visit around a holiday or during a major financial event, checking ahead ensures you don't arrive to find the branch closed.

What to Do If You Need Service Outside Branch Hours

For routine tasks like checking your balance, transferring money, or paying bills, use online banking or the mobile app — both work 24/7. For questions about your account, call customer service at 1-800-432-1000. If you need to speak with someone in person, you can schedule an appointment at your branch during business hours through the website or by calling ahead.

If you have an urgent issue like fraud or a lost card, call customer service when ready. They can freeze your card, dispute unauthorized charges, and help resolve the problem even outside of branch hours. For non-urgent matters that require a branch visit, plan ahead and visit during the hours that work for your schedule.

Frequently Asked Questions

Are all Bank of America branches open at the same time?

No. While most branches open at 9:00 a.m. on weekdays, closing times vary between 5:00 p.m. and 6:00 p.m. depending on location. Some branches in malls or high-traffic areas may have different hours. Always check your specific branch's schedule on bankofamerica.com.

Can I do banking on Sunday?

Most Bank of America branches are closed on Sundays, but you can use online banking, the mobile app, and ATMs 24/7. If you need to speak with someone, call customer service at 1-800-432-1000, which is available seven days a week.

What happens if I need to visit on a holiday?

Bank of America branches close on federal holidays like Thanksgiving and Christmas. Check the branch locator or call ahead to confirm whether your branch is closed. You can still use ATMs and online banking, and customer service is available by phone.

Do I need an appointment to visit a Bank of America branch?

For routine tasks like deposits or withdrawals, you can usually walk in during business hours. For services like opening an account, explore for a loan, or meeting with an advisor, calling ahead to schedule an appointment is recommended, especially during busy times.

What's the fastest way to reach Bank of America outside of branch hours?

Call customer service at 1-800-432-1000 (available 24/7) for account questions and support. For routine transactions, use online banking or the mobile app. Both are available around the clock and handle most common banking tasks without waiting.