Bank of America Branch and Customer Service Hours

Bank of America branch hours vary by location, but most branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m.

The exact opening and closing times depend on which branch you visit. Some locations open as early as 8 a.m., while others start at 9 a.m. Weekend hours are typically shorter — most branches open at 9 a.m. on Saturday and close by 1 p.m. or 2 p.m., and many do not open on Sunday at all. A few branches in major cities or high-traffic areas may have extended hours, but this is not standard.

The fastest way to find your specific branch's hours is to visit the Bank of America website, use their mobile app, or call the branch directly. You can also search for nearby branches on Google Maps, which often displays current hours and whether the location is open right now.

Key Takeaways

• Most Bank of America branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m., though some locations vary.
• Saturday hours are usually 9 a.m. to 1 p.m. or 2 p.m., and most branches are closed on Sunday.
• You can find your branch's exact hours on the Bank of America website, mobile app, or by calling the branch directly.
• Bank of America customer service by phone is available 24/7, even when branches are closed.

How to find your branch's specific hours

Go to bankofamerica.com and click the "Locations" or "Find a Branch" link. Enter your city, zip code, or street address. The search results will show each nearby branch with its full hours of operation, phone number, and services offered at that location.

If you prefer the mobile app, open it and tap the menu icon, then select "Locations" or "Find a Branch." The same information appears in the app. Both the website and app show whether a branch is currently open or closed.

You can also call Bank of America's main customer service line at 1-800-432-1000. A representative can tell you the hours for any branch and help you with other questions about your account.

Why branch hours matter for your banking needs

If you need to deposit cash, get a cashier's check, or speak with someone in person about a loan or account issue, you need to know when your branch is open. Many banking tasks — like depositing checks or withdrawing large amounts of cash — require a physical visit during business hours.

However, many routine tasks do not require a branch visit. You can transfer money, pay bills, check your balance, and deposit checks using the mobile app or website at any time, day or night. If you need help outside of branch hours, Bank of America's phone line is staffed 24/7.

Bank of America customer service hours

Bank of America's phone customer service is available 24 hours a day, 7 days a week. You can call 1-800-432-1000 to speak with a representative about your account, report fraud, ask about services, or get help with a problem. Wait times are typically shorter during business hours, but the line is always staffed.

Online chat support is also available through the website and mobile app during extended hours. The exact hours for chat vary, but it is generally available from early morning through late evening, seven days a week. Check the website for current chat availability.

What to do if your branch is closed

If you need to handle a banking task and your branch is closed, consider these options. For deposits, use the mobile app's mobile check deposit feature — you photograph the front and back of a check and submit it through the app. The funds typically appear in your account within one business day.

For cash deposits, look for a Bank of America ATM. Some ATMs accept cash deposits and credit the funds to your account when ready or within one business day. If you need to speak with someone, call the 24/7 customer service line or use online chat if it is available.

If your task truly requires a branch visit, note the hours and plan to go during business hours. Many people find it helpful to visit during lunch hours on weekdays or early Saturday morning, when lines tend to be shorter than late afternoon.

Holiday hours and special closures

Bank of America branches close on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. On these days, branches are closed but the 24/7 phone line remains open.

Some branches may also close early or have reduced hours on the day before or after a major holiday. If you are planning a banking visit around a holiday, check your branch's hours on the website or call ahead to confirm.

Frequently Asked Questions

Can I deposit cash at a Bank of America ATM after the branch closes?

Many Bank of America ATMs accept cash deposits, and the funds are usually credited to your account when ready or within one business day. However, not all ATMs have this feature. Check the ATM screen or look for a cash deposit slot before you visit. If the ATM does not accept deposits, you will need to visit a branch during business hours.

Is Bank of America customer service really available 24/7?

Yes, you can call 1-800-432-1000 at any time, day or night, and speak with a representative. Wait times may be longer during nights and weekends, but the line is always staffed. You can also use the mobile app or website to handle many tasks without calling.

What if I need to visit a branch but work during business hours?

Some Bank of America branches in major cities have extended hours or Saturday hours that may work better for your schedule. Use the branch locator on the website to find locations near your home or workplace with hours that fit your availability. You can also handle many tasks online or through the mobile app without visiting a branch.

Do all Bank of America branches have the same hours?

No, hours vary by location. Branches in busy downtown areas or shopping centers may have different hours than branches in smaller towns. Always check your specific branch's hours on the website or by calling before you visit.