Bank of America Branch and Customer Service Hours

Bank of America branch hours vary by location, but most branches open at 9 a.m. and close between 4 p.m. and 6 p.m. on weekdays

Bank of America does not have a single closing time across all branches. Each location sets its own schedule based on customer traffic and local demand. Most branches in urban and suburban areas close at 5 p.m. on weekdays, while some high-traffic locations stay open until 6 p.m. Rural branches may close as early as 4 p.m.

Saturday hours are typically shorter — most branches open at 9 a.m. and close between 1 p.m. and 4 p.m. Many branches are closed on Sundays, though some locations in major cities offer limited Sunday hours from 11 a.m. to 3 p.m. The only way to know your specific branch's hours is to check directly, since there is no standard schedule.

Key Takeaways

• Weekday closing times range from 4 p.m. to 6 p.m. depending on the branch location.
• Saturday hours are shorter, typically closing between 1 p.m. and 4 p.m., and most branches are closed Sundays.
• You can find your branch's exact hours on the Bank of America website by entering your zip code or address.
• Customer service phone lines and online banking remain open 24/7, even when physical branches are closed.
• ATMs are available around the clock at most Bank of America locations, regardless of branch hours.

How to find your specific branch's closing time

The fastest way to check when your branch closes is to visit bankofamerica.com and use the branch locator tool. Enter your zip code or street address, and the website displays the hours for every nearby location. The hours shown include weekday, Saturday, and Sunday schedules.

You can also call your branch directly — the phone number appears in the locator results. A staff member can confirm hours and let you know if the branch has any special closures coming up. If you have a Bank of America debit card, you can also call the customer service number on the back of the card and ask for your branch's hours.

What you can do when the branch is closed

Bank of America's ATMs operate 24 hours a day at most locations. You can withdraw cash, deposit checks using the mobile app or ATM deposit envelope, transfer money between accounts, and check your balance at any time. ATM transactions process when ready or within one business day depending on the type of transaction.

Online banking through the Bank of America website or mobile app is also available around the clock. You can pay bills, transfer money, deposit checks by photograph, view statements, and manage your accounts without visiting a branch. If you need to speak with someone, customer service representatives are available by phone 24/7 at the number on your debit card or statement.

Holiday closures and special hours

Bank of America branches close on federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on local observance. The bank typically announces holiday closures on its website and through branch notices several weeks in advance.

During holiday weeks, some branches may operate on reduced hours even on days they normally stay open. If you need to visit a branch around a holiday, check the locator tool or call ahead to confirm the schedule. Online banking and ATM services continue normally on holidays.

Differences between branch closing and account access

When a branch closes, you lose access to in-person services like speaking with a banker, depositing cash, or getting a cashier's check. However, your account itself never closes. You can still use your debit card, access online banking, use ATMs, and call customer service at any time.

If you need a service that requires a branch visit — such as opening a new account, explore for a loan, or getting a notary — you will need to wait until the branch reopens. Some of these services may also be available through phone or video appointment with a Bank of America representative, even outside normal branch hours.

Planning ahead for branch visits

If you need to handle something that requires a branch visit, plan to go during the last hour the branch is open. This gives you time to complete your transaction without rushing. If you are unsure whether your task requires an in-person visit, call the branch or customer service first — many things you think require a visit can be done online or by phone.

For complex transactions like loan applications or estate planning, consider scheduling an appointment in advance. Bank of America allows you to book appointments through its website or by calling your branch. Appointments often have more flexible timing than walk-in service and may support a banker is available when you arrive.

Frequently Asked Questions

Are all Bank of America branches open on Saturday?

Most Bank of America branches are open on Saturday, but not all. Some smaller branches or those in rural areas may be closed on weekends. Use the branch locator on bankofamerica.com to check whether your specific location has Saturday hours.

Can I deposit a check after my branch closes?

Yes. You can deposit checks 24/7 using the Bank of America mobile app, which lets you photograph the front and back of the check. You can also use an ATM deposit envelope at any ATM. Both methods process the deposit by the next business day.

What if I need cash and the branch is closed?

Use any Bank of America ATM to withdraw cash at any time. If you do not have a Bank of America card, you can visit an ATM at a partner bank or network — Bank of America is part of the Allpoint and MoneyPass networks, which have thousands of surcharge-free ATMs nationwide.

Do Bank of America customer service hours match branch hours?

No. Customer service by phone is open 24 hours a day, seven days a week. You can reach them at the number on your debit card, statement, or the Bank of America website. Online banking is also available around the clock.

Can I open a new account after hours?

You cannot open an account through an ATM or online banking. You must visit a branch during business hours, call customer service to schedule a phone or video appointment, or complete the process through the Bank of America website if you meet the requirements for online account opening.