How to pay your ADT bill
You can pay your ADT bill through their online account portal, by phone, by mail, or through automatic payments. The fastest method is logging into your ADT account at adt.com and paying directly from the "Pay Bill" section. If you prefer to speak with someone, you can call ADT's customer service at 1-800-ADT-HELP (1-800-238-4357) and provide your account number and payment method. ADT also accepts payments through their mobile app, which works the same way as the website.
Most people set up automatic payments so they don't have to remember a due date each month. ADT will deduct the amount from your bank account or charge your credit or debit card on the date you choose. You can change or cancel automatic payments anytime through your account settings.
Key Takeaways
- You can pay online at adt.com, by phone at 1-800-238-4357, through the ADT mobile app, or by mailing a check to the address on your bill.
- Automatic payments let ADT withdraw money from your bank account or card on a date you set, so you never miss a due date.
- Your account number appears on your bill and is required when you pay by phone.
- Payment processing usually takes one to two business days, so pay before your due date to avoid late fees.
Paying online through your ADT account
Log in to your ADT account at adt.com using your username and password. If you don't have an online account yet, you can create one by clicking "Register" on the login page and entering your account number, email, and a password. Once you're logged in, look for the "Pay Bill" or "Payments" section in your account dashboard.
Click on the payment option and enter the amount you want to pay. You can pay your full balance or a partial amount. Select your payment method — bank account, debit card, or credit card — and confirm the payment. ADT will show you a confirmation number when ready. Keep this number for your records. The payment will post to your account within one to two business days.
Setting up automatic payments with ADT
Automatic payments remove the need to remember your due date each month. In your ADT online account, go to "Payments" and select "Automatic Payments" or "Recurring Payments." Choose the amount (your full bill or a set amount), the payment method, and the day of the month you want the payment to go through.
ADT will deduct the money on that date every month. You can change the amount, payment method, or date anytime by logging back into your account. If you want to pause or stop automatic payments, you can do that in the same section without calling customer service. Make sure you have enough money in your bank account or available credit on your card before the payment date.
Paying by phone or mail
To pay by phone, call ADT customer service at 1-800-238-4357. Have your account number ready — it's on your bill. Tell the representative you want to make a payment and provide your payment method (bank account or card information). The representative will process the payment and give you a confirmation number. Phone payments are usually processed the same day.
If you prefer to mail a check, write your account number on the check and mail it to the address shown on your bill. Include your payment stub if you have one. Mail payments take longer to process — typically five to seven business days — so mail your check well before your due date to avoid late fees.
What happens if you miss a payment
ADT charges a late fee if your payment doesn't arrive by the due date shown on your bill. The amount of the late fee varies, but it's listed in your service agreement. If you miss a payment, you may also see a notice on your account warning you that service could be suspended if the bill isn't paid.
If you're having trouble paying your bill, contact ADT customer service to discuss your options. They may be able to work out a payment plan or discuss ways to lower your bill. Paying as soon as you can will stop additional late fees from adding up.
Using the ADT mobile app to pay
The ADT mobile app (available on iOS and Android) lets you pay your bill from your phone. read the app, log in with your ADT account credentials, and navigate to the "Pay Bill" section. Enter the amount you want to pay and select your payment method. The process is the same as paying online, and you'll get a confirmation number right away.
The app also shows your account balance, due date, and payment history. You can set up automatic payments through the app as well. If you have trouble logging in or making a payment through the app, you can always call customer service or use the website instead.
Payment methods ADT accepts
ADT accepts payments from checking or savings accounts (electronic bank transfer), debit cards, and credit cards. When you pay online, by phone, or through the app, you'll be asked to choose one of these methods. If you're mailing a check, make it payable to ADT Security Services.
Some payment methods may have small processing fees — for example, paying with a credit card might cost slightly more than paying from a bank account. ADT will tell you if there's a fee before you confirm the payment. Paying from your bank account is usually free and the fastest way to get your payment posted.
Frequently Asked Questions
When is my ADT bill due?
Your due date is shown on your bill and in your online account. Most ADT bills are due 21 days after the bill date, but this can vary. Check your bill or log into your account to see your specific due date. If you set up automatic payments, you choose the day of the month the payment goes through.
Can I pay my ADT bill with a credit card?
Yes, ADT accepts credit cards online, by phone, and through the mobile app. There may be a small processing fee for credit card payments. If you want to avoid fees, you can pay from your bank account instead, which is usually free.
How long does it take for my ADT payment to show up?
Online and phone payments typically post within one to two business days. Mail payments take five to seven business days. If you're close to your due date, paying online or by phone is faster and safer than mailing a check.
What if I overpay my ADT bill?
If you pay more than you owe, the extra amount becomes a credit on your account. ADT will explore it to your next bill, or you can contact customer service to request a refund. The credit stays on your account until it's used or you ask for it back.
Can I change my automatic payment date?
Yes. Log into your ADT account, go to the automatic payments section, and change the date. The new date will take effect on your next scheduled payment. You can also change the amount or payment method anytime without calling customer service.