What Apria Bill Pay is and how to use it
Apria Bill Pay is the online payment system run by Apria Healthcare, a medical equipment and home health company. If you rent or own oxygen equipment, wheelchairs, hospital beds, CPAP machines, or other durable medical equipment from Apria, you can use their bill pay portal to make payments from your computer or phone instead of mailing a check.
You access Apria Bill Pay through your online account on Apria's website. Once you log in, you can view your current bill, set up one-time payments, or arrange automatic monthly payments. The system accepts bank account transfers (ACH) and credit or debit cards, though card payments may carry a processing fee.
Apria also accepts payments by phone, mail, and in person at their local branches. The method you choose depends on how quickly you need the payment to post and whether you want a record of the transaction in writing.
Key Takeaways
- Apria Bill Pay lets you pay online through your account portal using a bank account or card, with no fee for bank transfers.
- You can set up automatic monthly payments so you do not have to remember to pay each billing cycle.
- If you do not have an online account yet, you will need to register on Apria's website using your account number and personal information.
- Payments by mail take 7 to 10 business days to post, while online payments usually post within 1 to 3 business days.
- If you have questions about your bill or need to dispute a charge, contact Apria's customer service before making a payment.
Setting up your Apria online account
To use Apria Bill Pay, you need an active online account. If you do not have one, go to Apria's website and look for the "Sign In" or "Register" link. You will need your Apria account number (found on your bill), your date of birth, and a valid email address.
During registration, you will create a username and password. Apria will send a confirmation email to verify your address. Once you confirm, you can log in and see your billing history, current balance, and payment options. Keep your login information in a safe place — do not share it with anyone else.
If you forget your password, use the "Forgot Password" link on the login page. Apria will send you a reset link by email. If you do not receive it within a few minutes, check your spam folder or contact Apria's customer service for help.
How to make a one-time payment through Bill Pay
Once you are logged in, look for a button or menu option labeled "Make a Payment," "Pay Now," or "Payment." Click it to open the payment screen. You will see your current balance and the amount due.
Enter the amount you want to pay. You can pay the full balance, the minimum due, or any amount in between. Then choose your payment method: bank account (ACH) or credit/debit card. Bank transfers are free; card payments may charge a fee of 2 to 3 percent, depending on Apria's current terms.
If you choose a bank account, enter your routing number and account number. If you choose a card, enter the card number, expiration date, and CVV. Review all the information for accuracy, then click "Confirm" or "Submit." You will receive a confirmation number — save this for your records.
The payment will post within 1 to 3 business days for online transfers. Do not count weekends or holidays in this timeline. If your payment does not post within that window, log back in to check the status or call Apria's customer service.
Setting up automatic monthly payments
If you want to pay the same amount every month without logging in each time, set up automatic payments through your account. Look for an option called "Autopay," "Automatic Payments," or "Recurring Payments" in the Bill Pay section.
Choose the amount (usually your monthly bill), the payment method (bank account or card), and the day of the month you want the payment to come out. Most people choose a date a few days after they receive their paycheck or pension, so the money is in the account.
Once you confirm, Apria will process that payment automatically on the date you chose each month. You can log in anytime to change the amount, pause the payments, or cancel them. If you cancel, make sure to set up a new payment method so your bill does not fall behind.
Paying by mail or phone if you cannot use online Bill Pay
If you do not have internet access or prefer not to pay online, you can mail a check or money order to Apria. Your bill statement will show the mailing address — it is usually a lockbox address, not a local office. Write your account number on the check so Apria knows which account to credit.
Mail payments take 7 to 10 business days to reach Apria and post to your account. If your bill is due soon, mailing a check may not be fast enough. In that case, call Apria's customer service number (on your bill) and ask to pay by phone with a bank account or card. Phone payments usually post the next business day.
Keep a copy of your check or a record of your confirmation number if you pay by phone. If Apria says they never received your payment, you will have proof that you sent it.
What to do if you have a billing problem or dispute
Before you pay, check your bill carefully. Make sure the equipment listed matches what you are actually renting, the monthly charge is what you agreed to, and there are no duplicate charges or fees you do not recognize.
If you spot an error, contact Apria's customer service before making a payment. Explain the problem and ask them to investigate. They may correct it right away, or they may ask you to send a written dispute. Do not ignore a bill you think is wrong — the longer you wait, the harder it is to fix.
If Apria says the charge is correct but you still disagree, ask for a supervisor or request the dispute in writing. Keep copies of all emails and letters. If the bill goes to a collection agency and you believe it was wrong, you can dispute it with the collection agency and report the issue to your state's attorney general.
Payment timing and what to expect after you pay
The time it takes for your payment to post depends on the method you choose. Online bank transfers (ACH) usually post within 1 to 3 business days. Credit or debit card payments may post the same day or within 1 business day. Mail payments take 7 to 10 business days.
Once your payment posts, your account balance will drop by that amount. If you set up automatic payments, you will see a charge on your bank statement or card statement each month on the date you chose. Your Apria bill will show the payment and your new balance.
If you overpay — for example, you pay $200 but your balance was only $150 — Apria will credit the extra $50 to your next bill. If you want a refund instead, contact customer service and ask them to process it. Refunds usually take 5 to 10 business days to appear in your bank account.
Frequently Asked Questions
Do I have to create an online account to pay my Apria bill?
No. You can pay by mail, phone, or in person at an Apria branch without an online account. However, an online account makes it easier to track your balance and set up automatic payments, so you do not have to remember each month.
Is there a fee to pay my Apria bill online?
Bank transfers (ACH) are free. Credit and debit card payments may charge a processing fee of 2 to 3 percent. Check your payment screen before you confirm to see if a fee applies to your chosen method.
What happens if I miss a payment?
If your payment is late, Apria may charge a late fee and report the missed payment to credit bureaus, which can hurt your credit score. If you cannot pay on time, call Apria's customer service right away to ask about a payment plan or hardship options.
Can I pay someone else's Apria bill if I have their account number?
You can send a payment to Apria with someone else's account number on the check or in the memo field. However, if you want to manage their account online or set up automatic payments, you will need their username and password or written permission from the account holder.
How do I know if my online payment went through?
After you submit a payment, you will see a confirmation number on your screen. Write it down or take a screenshot. Log back into your account a few days later to confirm the payment posted. You can also call Apria's customer service and give them your confirmation number to check the status.