Arizona Public Service bill payment methods and where to send checks

Arizona Public Service (APS) is the largest electric utility in Arizona, serving the Phoenix metro area and surrounding regions. You can pay your APS bill online through their website, by phone, by mail, or in person at payment centers. The fastest and most common method is online through your APS account, which processes when ready and requires no postage or waiting time.

If you prefer to mail a check, APS provides a specific mailing address on your bill statement. Payment by mail typically takes 7 to 10 business days to reach APS and post to your account, so plan ahead if your due date is approaching. APS also accepts payments over the phone by calling their customer service line, and you can set up automatic payments from your bank account so you never miss a due date.

Key Takeaways

  • Online payment through your APS account is the fastest method and shows as posted to your account when ready after submission.
  • Mailed checks should be sent to the address printed on your bill statement and take 7 to 10 business days to post.
  • Automatic payments from your bank account eliminate the need to remember your due date each month.
  • APS accepts payments by phone, and you can also pay in person at authorized payment centers in your area.
  • Your bill statement shows your due date, account number, and the mailing address — keep this information handy when you pay.

Paying online through your APS account

To pay online, log into your APS account at aps.com using your username and password. If you do not have an online account, you can create one by entering your account number (found on your bill) and other identifying information. Once logged in, select the "Pay My Bill" option and enter the amount you want to pay.

APS accepts payment from a checking account, savings account, or debit card. If you use a credit card, APS charges a convenience fee that varies depending on the card type — this fee is separate from your bill amount. After you submit your payment, you will receive a confirmation number when ready. The payment posts to your account right away, though it may take one business day to appear in your account history.

Mailing a check to APS

Your APS bill statement includes a payment stub and a mailing address specific to your payment center. Write your account number on the check and mail it along with the stub to the address shown on your bill. Do not send cash through the mail.

Mail delivery times vary, but APS typically receives mailed payments within 7 to 10 business days. If your due date is fewer than 10 days away, paying by mail risks a late payment. If you must mail a payment close to the due date, consider paying online instead to avoid late fees. Keep a copy of your cancelled check or a photo of the front and back for your records.

Setting up automatic payments

Automatic payments remove the need to remember your due date each month. Log into your APS account online, go to "Billing and Payment," and select "Autopay." You can choose to pay your full bill amount or a set dollar amount each month. APS will withdraw the payment from your bank account on the date you choose, typically around your due date.

You can change or cancel automatic payments at any time through your online account. If you set up autopay and your bill amount changes significantly, review your account to make sure the payment amount still makes sense. Automatic payments are processed the same way as online payments and post to your account when ready.

Paying by phone or in person

To pay by phone, call APS customer service at 1-602-371-7171. A representative will take your payment information and process the payment over the phone. Phone payments are subject to the same convenience fees as online credit card payments. Have your account number and payment method ready when you call.

APS also operates payment centers in the Phoenix area where you can pay in person with cash, check, or debit card. Payment centers do not charge convenience fees for in-person payments. You can find the nearest payment center location on the APS website or by calling customer service. In-person payments are posted to your account when ready.

What to do if you miss your due date

If your payment does not reach APS by the due date shown on your bill, APS will charge a late fee. The amount of the late fee depends on your bill amount and is shown in your service agreement. A late payment may also affect your credit report if it remains unpaid for 30 days or more.

If you have missed a payment, pay as soon as you can through any available method. Contact APS customer service to discuss your account if you are having trouble paying your bill. APS offers payment plans and information programs for customers facing financial hardship, and customer service can explain what options may be available to you.

Finding your account number and due date

Your APS bill statement shows your account number in the upper right corner and your due date near the top of the page. The mailing address for payments is also printed on the statement, usually near the payment stub at the bottom. If you cannot locate your bill, you can find your account number by logging into your online account or by calling APS customer service.

Your due date is typically 20 days after the bill is issued. If your due date falls on a weekend or holiday, APS extends the important date to the next business day. Check your statement each month to confirm the due date, as it may shift slightly depending on when your meter is read.

Frequently Asked Questions

Does APS charge a fee to pay my bill online?

APS does not charge a fee if you pay from a checking or savings account. If you pay with a credit card online or by phone, APS charges a convenience fee that varies by card type. Debit card payments are treated like bank account payments and do not incur a fee.

How long does it take for a mailed check to post to my account?

Mailed checks typically take 7 to 10 business days to reach APS and post to your account. If your due date is within 10 days, paying by mail risks a late payment and late fee. Pay online or by phone if your due date is approaching.

Can I pay someone else's APS bill?

Yes, you can pay another person's bill if you have their account number. You can pay online, by phone, or by mail using their account number. The payment will post to their account regardless of whose name is on the check or payment method.

What happens if I pay more than my bill amount?

If you overpay, APS will credit the extra amount to your next bill. You can also request a refund of the overpayment by contacting customer service. The refund will be mailed to you or applied to your account, depending on the amount and your preference.

Can I set up automatic payments for a different amount each month?

Automatic payments through APS are set for a fixed amount each month. If your bill varies significantly, you can set autopay for a lower amount and pay the difference manually, or you can turn off autopay and pay manually each month. You can change your autopay amount at any time through your online account.