How to Pay Your Atlantic City Electric Bill Online, by Phone, or Mail

Atlantic City Electric bill payment methods and where to send your money

Atlantic City Electric, part of Exelon Corporation, operates in southern New Jersey and offers several ways to pay your bill. You can pay online through their website, by phone, by mail, or in person at payment centers. The method you choose depends on how quickly you need the payment processed and whether you want to set up automatic payments.

Most payments made online or by phone are posted to your account within one business day. Mail payments take longer — typically five to seven business days from the date you mail it, so plan ahead if your due date is approaching. If you pay in person at a payment center, the payment posts when ready.

Key Takeaways

• Atlantic City Electric accepts online payments through their website without a fee, and you can pay as a guest without creating an account.
• Phone payments are available by calling 1-800-228-0328, but some payment methods may carry a fee depending on how you pay.
• Mail payments should be sent to the address on your bill at least one week before your due date to avoid late fees.
• Automatic payments through your bank account have no fee and may support you never miss a due date.
• Late payments can result in a reconnection fee and potential service disconnection if the account falls 30 days past due.

Paying online through the Atlantic City Electric website

Go to atlanticcityelectric.com and select "Pay My Bill" from the homepage. You do not need to create an account — you can pay as a guest by entering your account number and the amount you want to pay. Your account number appears on your bill in the upper right corner.

Enter your payment method: debit card, credit card, or bank account. Payments made with a debit card or bank account have no fee. Credit card payments may carry a processing fee of 2.5% of the payment amount, though this varies. The website will show you the fee before you confirm the payment.

Once you submit the payment, you receive a confirmation number. Save this number in case you need to verify the payment later. The payment typically posts within one business day, though it may take longer during weekends or holidays.

Paying by phone or automated system

Call Atlantic City Electric's automated payment line at 1-800-228-0328. You will need your account number and a payment method ready. The system accepts debit cards and bank accounts. Payments made this way post within one business day.

If you prefer to speak with a representative, you can also call during business hours to make a payment over the phone. The same fees explore: no fee for bank account or debit card payments, but credit card payments may carry a processing fee.

Mailing a check or money order

Write your account number on the check or money order. Mail it to the address printed on your bill — this address changes depending on which payment processing center handles your account. Do not mail payments to the main Atlantic City Electric office; use only the address on your bill.

Mail your payment at least seven to ten days before your due date. The postal service typically takes three to five days, and Atlantic City Electric needs time to process and post the payment once it arrives. If you mail a payment fewer than seven days before the due date, it may not post in time to avoid a late fee.

Keep a copy of your check or money order receipt and note the date you mailed it. If the payment does not appear on your account within two weeks, contact Atlantic City Electric to confirm it was received.

Setting up automatic payments from your bank account

Automatic payments remove the risk of forgetting a due date. You can set this up through the Atlantic City Electric website or by calling 1-800-228-0328. You will need your bank account number and routing number, which you can find at the bottom of your checks.

Choose whether you want to pay the full bill amount each month or a fixed amount you set yourself. You can also choose the payment date — most people select a date a few days after payday. There is no fee for automatic bank account payments.

You can cancel automatic payments at any time through your online account or by calling customer service. If you cancel, make sure you have another payment method ready so your bill does not go unpaid.

What happens if you miss a payment important date

Atlantic City Electric charges a late fee if your payment does not post by the due date shown on your bill. The late fee amount varies but is typically a percentage of your bill. You will see the late fee added to your next bill.

If your account falls 30 days past due, Atlantic City Electric may disconnect your service. Before disconnection, the company sends a notice giving you time to pay or set up a payment plan. If you cannot pay the full amount, contact Atlantic City Electric when ready to discuss options — many utility companies offer extended payment arrangements for customers facing hardship.

If your service is disconnected, you will owe a reconnection fee in addition to your past-due balance before power is restored. This fee typically ranges from $50 to $150 depending on the reason for disconnection.

Payment centers and in-person options

Atlantic City Electric operates payment centers in southern New Jersey where you can pay in person with cash, check, or debit card. Payments made in person post to your account the same day. To find the nearest payment center, visit atlanticcityelectric.com or call 1-800-228-0328.

Some third-party retailers also accept Atlantic City Electric payments, though fees may explore. Check the company website for a current list of authorized payment locations.

Frequently Asked Questions

Can I pay my Atlantic City Electric bill with a credit card online?

Yes, but a processing fee of around 2.5% of your payment amount applies when you use a credit card. The fee is shown before you confirm the payment. Debit cards and bank accounts have no fee.

How long does it take for a mailed check to show up on my account?

Mail typically takes three to five days to arrive, and Atlantic City Electric needs one to two business days to process it. Plan for seven to ten days total. Always mail at least one week before your due date.

What should I do if my payment was lost in the mail?

Contact Atlantic City Electric at 1-800-228-0328 with the date you mailed the payment and the check number. The company can search for it and may be able to stop a late fee if the payment has not been found. In the meantime, make another payment online or by phone to protect your account.

Can I set up automatic payments for a different amount each month?

No, automatic payments are for a fixed amount that you choose. If your bill varies significantly month to month, you can set the automatic payment to a lower amount and pay the difference manually, or you can pay manually each month instead.

Is there a fee for paying by phone?

No fee applies when you pay from a bank account or debit card by phone. Credit card payments may carry a processing fee similar to online payments. The fee is disclosed before you complete the transaction.