How to Pay Your AT&T Internet Bill

Where to pay your AT&T internet bill

AT&T lets you pay your internet bill through their website, mobile app, phone, or by mail. The fastest route is the AT&T website or the myAT&T mobile app — both process payments when ready and let you set up automatic payments so you never have to think about it again. You can also call AT&T customer service at 1-800-331-0500 to pay over the phone with a debit card, credit card, or bank account.

If you prefer to pay by mail, write a check or money order and send it to the address printed on your bill. Mail payments take longer to reach AT&T — typically 7 to 10 business days — so plan ahead if your due date is coming up soon. AT&T also accepts in-person payments at some retail locations, though this is less common than the other methods.

Key Takeaways

• The AT&T website and myAT&T app process payments the same day you submit them and let you pay with a debit card, credit card, or bank account.
• You can set up automatic payments through any method so your bill is paid on the same date each month without you having to remember.
• Phone payments (1-800-331-0500) work when ready but may charge a fee depending on your payment method.
• Mail payments take 7 to 10 business days to arrive, so send them well before your due date to avoid late fees.

Paying through the AT&T website or app

Log into your account on att.com or open the myAT&T app on your phone. From your account dashboard, look for a "Pay Bill" or "Make a Payment" button — the exact wording varies slightly between the website and app. Enter the amount you want to pay (you can pay the full balance, the minimum, or any amount in between) and choose your payment method.

AT&T accepts Visa, Mastercard, American Express, Discover, and debit cards with no fee. If you pay from a bank account using the ACH (Automated Clearing House) method, there is also no fee. The payment goes through when ready, and you will see a confirmation number on screen. AT&T sends a receipt to the email address on file, so check your inbox or spam folder if you do not see it right away.

Setting up automatic payments

Automatic payments mean AT&T withdraws your bill amount on your due date each month without you having to log in. You set this up once, and it runs until you turn it off. On the website or app, find the "Autopay" or "Automatic Payment" section in your account settings. Choose the amount (usually the full bill), the payment method (card or bank account), and confirm.

If your bill amount changes month to month (which is normal for internet service), AT&T will charge whatever the new amount is on your due date. You can pause or cancel automatic payments anytime through the same menu. Many people use autopay to avoid late fees, since the payment is may provide to go through on time as long as your card or bank account has funds.

Paying by phone

Call AT&T customer service at 1-800-331-0500 and tell the representative you want to make a payment. Have your account number (on your bill) and your payment method ready. You can pay with a debit card, credit card, or bank account information. The payment processes when ready over the phone, and the representative will give you a confirmation number.

Some payment methods over the phone may carry a fee — AT&T charges a fee for credit card payments made by phone but not for debit card or bank account payments. Ask the representative about the fee before you provide your information. This method is useful if you have questions about your bill at the same time, since you can ask the representative while you are on the call.

Paying by mail

Write a check or money order for the amount due and mail it to the address shown on your bill. Include your account number on the check so AT&T can match the payment to your account. Mail typically takes 7 to 10 business days to arrive at AT&T's processing center, so send your payment at least two weeks before your due date if you want to be safe.

Keep a copy of the check or money order for your records. If you are worried about whether AT&T received your payment, you can log into your account online a few days after the expected arrival date and check your payment history. If the payment does not show up after 10 business days, contact AT&T to confirm they received it.

What happens if you miss a payment

AT&T typically charges a late fee if your payment does not arrive by the due date shown on your bill. The amount of the late fee varies but is usually a percentage of your bill or a flat amount — check your bill or account for the exact fee. After you miss a payment, AT&T may suspend your service after a certain number of days, though they usually send notices before they do this.

If you know you will miss a due date, contact AT&T before the date arrives. They may be able to extend your due date or work out a payment plan. Paying as soon as you can after the due date stops additional fees from building up. Automatic payments prevent this problem entirely, since the payment goes through automatically on your due date.

Frequently Asked Questions

Is there a fee to pay my AT&T internet bill online?

No fee for paying through the AT&T website or app with a debit card, credit card, or bank account. Phone payments may have a fee if you use a credit card, but debit card and bank account payments are free. Mail and in-person payments have no fee.

Can I pay someone else's AT&T bill?

Yes, but you will need their account number. You can pay through the website by entering the account number instead of logging in, or call customer service and provide the account number. The person whose account it is can also set up automatic payments so you do not have to pay manually each month.

What if I pay more than I owe?

The extra amount stays as a credit on your account and AT&T applies it to your next bill. If you want a refund instead, contact AT&T customer service and they can process one, though it may take a few weeks to arrive.

How long does it take for an online payment to show up?

Payments made through the AT&T website or app show up in your account when ready. You will see the updated balance right after you submit the payment, and a receipt goes to your email address on file.

Can I change my due date?

Yes. Log into your account on the AT&T website or app and look for "Billing" or "Account Settings." You can usually choose a due date between the 1st and the 28th of the month. Changing your due date takes effect on your next billing cycle.