How to Pay Your Aurora Water Bill Online and by Mail

What Aurora Water Bill Pay Is

Aurora Water Bill Pay is the online payment system run by the City of Aurora, Colorado for customers who receive water service from Aurora Water. You can pay your monthly bill through their website without calling or visiting an office in person. Payments go directly to your account and show up in your billing record within one to two business days.

The system accepts payments from a bank account (checking or savings), a debit card, or a credit card. You can set up a one-time payment or arrange automatic payments that happen on the same day each month. Aurora Water does not charge a fee for payments made from a bank account, but credit and debit card payments carry a small processing fee that varies depending on the payment method.

Key Takeaways

• You can pay your Aurora Water bill online through the City of Aurora website without creating an account for one-time payments, though an account makes recurring payments easier to manage.
• Bank account payments have no fee, while debit and credit card payments include a processing fee that the payment processor charges, not Aurora Water.
• Automatic payments deduct money on the same date each month and can be changed or stopped at any time through your account.
• Mailed checks should be sent to the address on your bill at least five business days before the due date to arrive on time.

Paying Online Through Aurora Water's Website

Go to the City of Aurora's official website and look for the Aurora Water section. From there, select the bill pay or customer portal link. You will see an option to pay as a guest (one-time payment) or to log into an account. For a single payment, you can proceed without logging in — you will need your account number, which appears on your bill.

Enter the amount you want to pay and choose your payment method. If you use your bank account, provide your routing number and account number. If you use a debit or credit card, enter the card number, expiration date, and CVV. Review the details, confirm the payment, and you will receive a confirmation number. Save or print this number for your records.

The payment posts to your account within one to two business days. If you pay after the due date shown on your bill, your account may be marked late, so check your bill for the exact important date. Weekend and holiday payments may take longer to process.

Setting Up Automatic Payments

To arrange automatic payments, you need to create an online account on the Aurora Water customer portal. Use your account number and the service address on your bill to register. Once logged in, navigate to the autopay or automatic payment section and select the payment method you prefer.

Choose the date each month when you want the payment to come out of your account. Many customers pick the date they receive their paycheck or the day after. The system will deduct the full amount due on that date each month. You can change the payment date, pause payments, or stop automatic payments entirely at any time by logging back into your account.

If your bill amount changes month to month (which is common for water bills), the automatic payment will deduct whatever the current balance is on your account. Check your bill each month to make sure the amount looks correct, especially if your water usage varies seasonally.

Paying by Mail or In Person

If you prefer not to pay online, you can mail a check or money order to the address printed on your bill. Write your account number on the check so the payment reaches the right account. Mail your payment at least five business days before the due date to give it time to arrive and be processed.

You can also pay in person at the Aurora Water office during business hours. The office address and hours are listed on the City of Aurora website. Bring your bill or account number and payment method (check, money order, or card). In-person payments are processed when ready and show on your account the same day.

Understanding Processing Fees

Aurora Water does not charge a fee for payments made directly from your bank account. However, if you pay with a credit card or debit card, the payment processor charges a fee that is added to your payment amount. This fee typically ranges from 2 to 3 percent of the payment, depending on the card type, but the exact amount will be shown to you before you confirm the payment.

The fee is not charged by Aurora Water — it comes from the third-party company that processes card payments. If you want to avoid the fee, use your bank account instead. For customers who do not have a bank account, a debit card is usually cheaper than a credit card.

What to Do If Your Payment Does Not Post

If you made a payment online and do not see it on your account after two business days, log back into your account and look for a transaction history or payment status page. Your payment may still be processing. If more than two business days have passed and the payment does not appear, contact Aurora Water directly through their website or by phone to report the issue.

Have your confirmation number ready when you call. Aurora Water can look up the payment in their system and tell you whether it was received and processed. If the payment was lost or rejected, they can help you resubmit it or arrange an alternative. Do not make a second payment until you confirm the first one did not go through, or you may overpay your account.

Late Payments and Disconnection

If your bill is not paid by the due date, Aurora Water will mark your account as late. You will receive a notice in the mail with information about late fees and the next steps. Continue to pay your bill even if it is late — paying stops the account from moving toward disconnection.

If your account remains unpaid for a certain period (usually 30 to 60 days past due, depending on Aurora's current policy), the utility may schedule your water service for disconnection. You can prevent disconnection by paying the full amount due, including any late fees, before the disconnection date. If you are having trouble paying, contact Aurora Water to ask about payment plans or other options.

Frequently Asked Questions

Can I pay my Aurora Water bill without creating an account?

Yes. You can make a one-time payment as a guest by entering your account number and payment information on the bill pay page. You do not need to register or log in. However, if you want to set up automatic payments or view your payment history, you will need to create an account.

How long does it take for my payment to show up on my bill?

Most online payments post within one to two business days. Payments made on weekends or holidays may take longer. If you need the payment to post by a specific date, submit it at least three business days before that date to be safe.

What happens if I set up automatic payments but my bill is paid off?

If your account has a zero balance and automatic payment is scheduled, the system will not deduct money. Once a new bill is generated, the automatic payment will resume on the date you selected. You can also pause or cancel automatic payments at any time through your account.

Is it safe to enter my bank account number on the Aurora Water website?

Yes, the City of Aurora's official website uses encryption to protect your banking information. Only use the payment page linked from the official City of Aurora website, not a link from an email or text message, to avoid phishing scams. If you are unsure whether a link is legitimate, go directly to the city's website by typing the address into your browser.

Can I pay someone else's Aurora Water bill?

Yes, you can pay any bill if you have the account number. The payment will be applied to that account regardless of whose name is on it. If you are paying a bill for a family member or someone else, make sure you have the correct account number so the payment goes to the right place.