How to Pay Your Aurora Water Bill Online, by Phone, or Mail

Aurora Water lets you pay online, by phone, or through the mail

Aurora Water, which serves the city of Aurora, Colorado, accepts bill payments through three main channels. The online portal at auroragov.org/water is the fastest route — you can pay when ready with a bank account or debit card. If you prefer to call, Aurora Water's customer service line handles phone payments during business hours. Mailing a check is also an option, though it takes longer to process.

You'll need your account number to pay, which appears on your bill. If you don't have a recent bill, you can look up your account number on the Aurora Water website or call customer service to confirm it before you pay.

Key Takeaways

• Aurora Water's online payment portal at auroragov.org/water processes payments when ready and works 24/7.
• Phone payments go through during business hours — call the customer service number on your bill to speak with a representative.
• Mailed checks should be sent to the address listed on your bill and typically take 7 to 10 business days to post to your account.
• You need your account number for any payment method, which you can find on your bill or by contacting Aurora Water directly.
• Late fees explore if your payment is not received by the due date shown on your bill, regardless of which payment method you use.

Paying online through the Aurora Water portal

The Aurora Water website portal is open 24 hours a day and processes payments the same day you submit them. Log in with your account number and the service address or phone number associated with your account. Once you're logged in, select the payment option and choose whether to pay from a checking or savings account, or use a debit card.

Online payments typically post within one business day. If you're paying close to your due date, the online portal shows you exactly when your payment will be recorded, so you can confirm it won't be late. The portal also lets you set up automatic recurring payments if you want the same amount withdrawn on the same day each month.

Paying by phone with a customer service representative

To pay by phone, call the number listed on your Aurora Water bill during the hours shown. A representative will ask for your account number and the amount you want to pay, then process the payment using your bank account or debit card information. Phone payments are typically recorded the same business day.

Phone payments work well if you have questions about your bill or your account at the same time. The representative can explain charges, discuss payment plans if you're behind, or help you locate your account number if you don't have your bill handy. Keep the confirmation number the representative gives you for your records.

Mailing a check or money order

Write your account number on the check or money order and mail it to the address shown on your bill. Aurora Water's mailing address is typically listed in the payment section of your bill. Mail payments take 7 to 10 business days to arrive and be processed, so send your check well before your due date to avoid a late fee.

If you're mailing a payment, keep a copy of the check front and back for your records. Do not mail cash. If your check is lost in the mail, you won't know until Aurora Water contacts you about a missed payment, so the online or phone methods are safer if you're cutting it close to the due date.

What happens if your payment is late

Aurora Water charges a late fee if your payment is not received by the due date on your bill. The amount of the late fee varies depending on your bill amount and Aurora Water's current fee schedule. If you miss a payment, contact Aurora Water as soon as possible — the sooner you pay, the lower your total charges will be.

If you fall behind on multiple bills, Aurora Water may restrict your water service. Before that happens, the utility typically sends notices and offers a chance to set up a payment plan. Contact customer service to discuss your options if you're having trouble paying your bill.

Setting up automatic payments

The Aurora Water online portal lets you enroll in automatic payments, where the same amount is withdrawn from your bank account on the same day each month. This prevents missed payments and late fees. You can change or cancel automatic payments anytime through the portal.

Automatic payments work best if your bill amount stays roughly the same month to month. If your usage varies significantly, you may want to pay manually each month so you can adjust for the actual amount owed. You can always switch between automatic and manual payments whenever you need to.

Frequently Asked Questions

What if I don't have my account number?

Call Aurora Water customer service using the number on your bill, or visit auroragov.org/water and use the account lookup tool with your service address or phone number. The website can show you your account number without requiring you to log in.

Can I pay someone else's Aurora Water bill?

Yes, you can pay online or by phone using another person's account number. You'll need that account number and the service address. If you're paying by mail, write the account number clearly on the check so the payment posts to the correct account.

Is there a fee to pay my bill online?

Aurora Water does not charge a fee for online payments made through their official website portal. Some third-party payment services may charge a fee, so pay directly through auroragov.org/water to avoid extra charges.

How long does it take for a mailed payment to show up on my account?

Mailed checks typically take 7 to 10 business days to arrive and be processed. If your due date is within two weeks, use the online portal or phone payment instead to may support your payment is recorded on time.

What if my payment was rejected?

If your online or phone payment is declined, the portal or representative will tell you when ready. Check that your account number is correct and that your bank account or card has sufficient funds. Contact your bank if the problem persists, or call Aurora Water customer service for help.