How to Pay Your Black Hills Energy Bill Online and by Mail

What Black Hills Energy Bill Pay Is

Black Hills Energy bill pay is the system Black Hills Energy uses to let you pay your electric or natural gas bill without writing a check or calling a phone number. You can pay online through their website, set up automatic payments from your bank account, pay by phone, or mail a check. The method you choose depends on how much control you want over the payment date and whether you prefer to handle it yourself or let it happen automatically each month.

Black Hills Energy serves parts of Colorado, South Dakota, Nebraska, and Wyoming. If you receive a bill from them, you have several ways to send that payment. Most customers use the online portal because it shows your balance right away and lets you choose the exact date the payment goes through.

Key Takeaways

• You can pay Black Hills Energy bills online at their website, by phone, through automatic bank transfers, or by mailing a check to the address on your bill.
• Online payment usually posts within one business day, while mailed checks take seven to ten business days depending on mail delivery and processing time.
• Setting up autopay means your bill comes out on the same date each month automatically, which prevents late payments but requires you to monitor your account for billing changes.
• You will need your account number (found on your bill) and bank details to set up online or automatic payments.
• Late payments typically trigger a late fee and may result in service disconnection if unpaid for 30 days or more, depending on your state.

Paying Online Through Black Hills Energy's Website

Go to the Black Hills Energy website and look for the "Pay My Bill" or "Make a Payment" link, usually found on the homepage. You will need your account number, which appears on your printed bill or in any email from the company. Click the payment option and enter your account number to pull up your current balance.

Once your account appears, you can choose to pay the full amount due, a partial payment, or a different amount. Enter the payment date you want — this is the date the money will leave your bank account, not the date it arrives at Black Hills Energy. Most online payments post within one business day. You will then enter your bank account details (routing number and account number) or credit card information. Black Hills Energy will send you a confirmation number by email or on screen; save this for your records.

If you do not have online access set up yet, you may need to create an account on their website first. This usually takes a few minutes and requires your account number and the service address on your bill.

Setting Up Automatic Payments from Your Bank Account

Automatic payments (often called autopay) pull money from your checking or savings account on the same day each month, usually around the time your bill is due. This prevents late payments and removes the step of logging in each month. To set this up, log into your Black Hills Energy online account, find the autopay or recurring payment option, and choose your bank account as the payment method.

You will select the date you want the payment to come out each month. Many customers choose the date their paycheck arrives or a few days after. Black Hills Energy will process the payment automatically on that date going forward. You can change or cancel autopay at any time through your online account.

The main risk with autopay is that if your bill amount changes significantly — for example, during winter when heating costs rise — the same dollar amount will still come out. Check your bill each month to make sure the amount makes sense, or set up a reminder to review your account before the payment date.

Paying by Phone or Mail

You can call Black Hills Energy's customer service line to pay by phone using a debit card, credit card, or bank account. The phone number is on your bill. A representative will ask for your account number and payment method, process the payment, and give you a confirmation number. Phone payments usually post within one business day, the same as online payments.

To pay by mail, write a check payable to Black Hills Energy, include your account number on the check, and mail it to the address shown on your bill. Do not send cash through the mail. Mailed checks typically take seven to ten business days to reach the company and be processed, so mail your payment at least two weeks before the due date to avoid a late fee. Keep a copy of the check or take a photo of the front and back for your records.

Understanding Payment Timing and Due Dates

Your bill shows a "due date," which is the date by which Black Hills Energy expects to receive your payment. If you pay online or by phone, the payment usually posts within one business day. If you mail a check, add seven to ten days for delivery and processing. This means if your due date is the 20th and you mail a check on the 15th, it may not arrive until after the due date has passed.

A payment is considered late if it arrives after the due date shown on your bill. Late payments typically trigger a late fee, which Black Hills Energy will add to your next bill. If your account remains unpaid for 30 days or longer, the company may disconnect your service. The exact timing and fees vary by state, so check your bill or contact Black Hills Energy directly to learn the rules in your area.

If you know you cannot pay by the due date, contact Black Hills Energy before the date passes. Some customers may be able to arrange a payment plan or extension, though this depends on your account history and the company's policies in your state.

What to Do If Your Payment Does Not Go Through

If you submitted a payment online or by phone and received a confirmation number, the payment should post within one business day. Check your bank account to confirm the money left your account. If the payment was rejected — for example, because of insufficient funds or an incorrect account number — Black Hills Energy will usually send you a notice by email or mail.

If you do not see the payment posted after two business days, log into your Black Hills Energy account and check the payment status. You can also call customer service with your confirmation number to ask where the payment is. If the payment failed, you will need to submit it again using a different payment method or account if the original one had a problem.

Keep your confirmation number and a record of the payment date until you see it reflected on your bill. This protects you if there is a dispute about whether you paid on time.

Frequently Asked Questions

Can I pay my Black Hills Energy bill with a credit card online?

Yes, Black Hills Energy accepts credit cards for online payments through their website. Be aware that some credit card companies may charge a cash advance fee or treat utility payments as a cash advance, so check with your card issuer first. Paying with a debit card or bank account transfer usually avoids these fees.

What happens if I pay late?

A late fee is added to your account, typically shown on your next bill. If your account stays unpaid for 30 days or more, Black Hills Energy may disconnect your service. The exact timeline and fee amount depend on your state. Contact the company if you are having trouble paying to discuss options.

Can I set up autopay and then cancel it anytime?

Yes, you can cancel autopay at any time through your online account or by calling customer service. If you cancel, make sure you have another way to pay your bill so you do not miss the due date. Canceling autopay does not affect any payments already scheduled to go out.

How long does a mailed check take to show up on my account?

Mailed checks typically take seven to ten business days to arrive and be processed. Mail your payment at least two weeks before the due date to be safe. If you are close to the due date, use online or phone payment instead.

What if I move and my address changes?

Update your address with Black Hills Energy as soon as you move. If you have autopay set up, it will continue to work at your new address. If you mail checks, use the mailing address on your new bill. Contact customer service to confirm your address is updated in their system.