How to Pay Your Black Hills Energy Bill Online, by Phone, or Mail

How to pay Black Hills Energy

Black Hills Energy operates in South Dakota, Wyoming, and Nebraska. You can pay your bill through their website, by phone, by mail, or in person at a payment center. The fastest route is their online portal at blackhillsenergy.com, where you can pay when ready with a bank account or debit card. If you prefer not to use the internet, you can call their customer service line or mail a check to the address on your bill.

Payment methods and processing times vary depending on how you pay. Online and phone payments typically post within one business day. Mailed checks take longer — usually five to seven business days from when Black Hills Energy receives them. If your bill is due soon, paying online or by phone avoids the risk of a late payment.

Key Takeaways

• Black Hills Energy's online payment portal at blackhillsenergy.com is the fastest way to pay, with most payments posting within one business day.
• You can pay by phone by calling Black Hills Energy's customer service number, which appears on your bill or their website.
• Mailed payments take five to seven business days to process, so mail your check early if your due date is approaching.
• Black Hills Energy does not charge a fee for online or phone payments made through their official channels.
• Setting up automatic payments through your bank or Black Hills Energy's website can prevent missed due dates.

Paying online through Black Hills Energy's website

Go to blackhillsenergy.com and look for the "Pay My Bill" or "Make a Payment" link, usually visible on the homepage. You will need your account number, which appears on your bill or in any notice from Black Hills Energy. Click the payment link and enter your account number to pull up your current balance.

Black Hills Energy accepts payments by debit card or bank account (checking or savings). If you pay by debit card, the transaction posts when ready. If you pay by bank account transfer, the payment typically posts within one business day. You do not need to create an online account to make a one-time payment, though creating one lets you view past bills and set up automatic payments.

Keep your confirmation number after you pay. Black Hills Energy will email you a receipt, but the confirmation number is proof of payment if you need to contact them about the transaction.

Paying by phone

Call the customer service number on your bill or visit blackhillsenergy.com to find the phone number for your service area. Black Hills Energy's phone lines are open during business hours, typically Monday through Friday. Have your account number and a debit card or bank account information ready before you call.

A representative will pull up your account, confirm your balance, and process the payment over the phone. Phone payments by debit card or bank account post within one business day, the same as online payments. Ask for a confirmation number before you hang up.

Paying by mail

Write a check or money order payable to Black Hills Energy. Include your account number on the check — write it in the memo line or on the back. Mail it to the address shown on your bill under "Make Checks Payable To" or "Payment Address." Do not send cash through the mail.

Black Hills Energy's mail processing takes time. A check mailed today may not post to your account for five to seven business days after they receive it. If your due date is within a week, mailing a check risks a late payment. Use online or phone payment instead if your bill is due soon.

Setting up automatic payments

Automatic payments prevent missed due dates and late fees. You can set them up through blackhillsenergy.com or by calling customer service. Black Hills Energy will deduct your bill amount from your bank account on a date you choose — usually around your due date each month.

You control the amount and can change or cancel automatic payments at any time. If your bill varies month to month (as most utility bills do), you can set up automatic payment for a fixed amount and pay any difference manually, or you can authorize Black Hills Energy to debit the full amount each month.

What to do if you cannot pay your full bill

If you are struggling to pay your bill, contact Black Hills Energy before your due date. They may offer a payment plan that lets you spread the cost over several months. Payment plans vary by location and your account history, so call customer service to discuss your situation.

Some states and local programs also offer bill payment information for households with low income or those facing hardship. Black Hills Energy's website or customer service can direct you to resources in your area. The sooner you reach out, the more options may be available to you.

Frequently Asked Questions

Does Black Hills Energy charge a fee to pay online or by phone?

No. Black Hills Energy does not charge a fee when you pay through their official website or by calling their customer service number. Third-party payment processors may charge fees, so use only the methods listed on your bill or blackhillsenergy.com.

What if I pay online but my payment does not show up right away?

Online payments typically post within one business day. If more than one business day has passed and the payment still does not appear, log into your account or call customer service with your confirmation number. They can verify whether the payment was received.

Can I pay someone else's Black Hills Energy bill?

Yes, if you have their account number. You can pay online or by phone using their account number instead of your own. The payment will be credited to their account. If you are paying by mail, include their account number on the check.

What happens if I miss my due date?

Black Hills Energy typically charges a late fee after a certain number of days past the due date. The amount and timing vary by state. If you miss a payment, contact them as soon as possible to discuss a payment plan or to catch up. Continued non-payment can result in service disconnection.

How do I know my payment went through?

Online and phone payments provide a confirmation number when ready. Black Hills Energy also sends an email receipt. You can verify payment by logging into your online account and checking your payment history, or by calling customer service with your confirmation number.