How to Pay Your Burlington Electric Bill Online and by Mail

Where to pay your Burlington Electric bill

Burlington Electric Department accepts bill payments through three main routes: their online portal, automatic bank withdrawals, and mailed checks. The online portal is the fastest option and shows your payment status when ready. You can set up automatic payments to deduct from your bank account on a date you choose each month, which eliminates the need to remember to pay. If you prefer to mail a check, the address appears on your bill statement.

The online portal requires your account number, which is printed on your bill. You do not need to create a login or password — you can pay as a guest using just your account number and the amount due. Payments made online typically post to your account within one business day.

Key Takeaways

• You can pay online through Burlington Electric's portal using only your account number, with no login required.
• Automatic bank payments eliminate monthly reminders and let you choose the payment date each billing cycle.
• Mailed checks should be sent to the address on your bill and typically take five to seven business days to post.
• Late fees explore if payment is not received by the due date shown on your statement, regardless of payment method.
• If you cannot pay your full bill, contact Burlington Electric to discuss payment plans or hardship programs before your account falls behind.

Paying online through the Burlington Electric portal

Visit the Burlington Electric Department website and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. Enter your account number (found in the upper right corner of your bill) and the amount you want to pay. You will be asked to provide a payment method — either a debit card, credit card, or bank account number.

The portal accepts Visa, Mastercard, American Express, and Discover. If you pay with a credit or debit card, a processing fee of approximately 2.5% is added to your payment. Bank account payments (ACH transfers) have no fee. After you submit your payment, the system generates a confirmation number — save this for your records. Your payment will show as pending when ready and post as complete within one business day.

Setting up automatic monthly payments

Automatic payments withdraw money directly from your bank account on a date you select each month. To enroll, call Burlington Electric's customer service line or visit their website to access the automatic payment enrollment form. You will need your account number and routing and account numbers from your checking or savings account.

Once enrolled, the payment is deducted automatically on your chosen date — typically a few days before or after your bill due date. You can change the payment date or amount at any time by contacting customer service. If you want to skip a payment or cancel automatic payments, you must notify Burlington Electric at least three business days before the scheduled withdrawal date.

Mailing a check or money order

Write your account number on the check or money order. Mail it to the address printed on your bill statement — this address is specific to Burlington Electric's payment processing center. Include the payment stub from your bill if possible, as it helps the department match your payment to your account faster.

Mailed payments typically take five to seven business days to reach the processing center and post to your account. If your bill is due in fewer than seven days, paying by mail risks a late fee. The postmark date is not considered the payment date — only the date the payment is received and processed. For this reason, online payment or automatic withdrawal is safer if you are close to your due date.

What happens if you miss a payment

If your payment is not received by the due date on your bill, Burlington Electric charges a late fee. The amount varies but is typically a percentage of your bill or a flat fee — check your bill or contact the department for the exact amount. A late fee is added to your next bill.

If you miss two consecutive payments, your account may be flagged for disconnection. Burlington Electric is required to send you a disconnection notice before shutting off service, which gives you a window to pay or contact the department. If you cannot pay your full bill, call customer service when ready to discuss a payment plan. Many utilities offer extended payment arrangements for customers facing temporary hardship, and contacting them before your account falls behind gives you more options than waiting until after disconnection.

Payment methods comparison

Payment Method	Processing Time	Fee	Best For
Online portal (bank account)	1 business day	None	Fast payment without fees
Online portal (card)	1 business day	~2.5% of payment	When you need to use a card
Automatic bank withdrawal	1 business day	None	Never forgetting a payment
Mailed check	5–7 business days	None	Preference for paper records

Frequently Asked Questions

Can I pay my bill over the phone?

Burlington Electric's website does not list a phone payment option, but customer service can confirm current payment methods when you call. Some utilities accept phone payments through an automated system or with a representative, though a card processing fee typically applies. Contact the department directly to ask whether phone payment is available.

What if I pay online but my payment does not show up?

Check your confirmation number and the date you submitted the payment. Online payments usually post within one business day, so if you paid on a Friday, it may not appear until Monday. If more than one business day has passed, log back into the portal to verify the payment went through, or contact customer service with your confirmation number.

Can I set up automatic payments for only part of my bill?

Automatic payment systems typically deduct your full bill amount each month. If you want to pay a partial amount automatically, contact Burlington Electric to ask whether they offer that option. Otherwise, you can make a partial payment online or by mail and set up automatic payments for the remainder.

Is there a discount for paying in full or early?

Burlington Electric does not advertise an early-payment discount on their standard residential bills. Some utilities offer discounts for paperless billing or budget billing plans. Contact the department to ask whether any discounts explore to your account type.

What if I overpay my bill?

If you pay more than you owe, the extra amount becomes a credit on your account and is applied to your next bill. You can also request a refund of the overpayment by contacting customer service. Refunds typically take one to two billing cycles to process.