How to Pay Your CenterPoint Energy Bill Online and by Phone

CenterPoint Energy's online and phone payment options let you pay your bill without mailing a check

CenterPoint Energy serves natural gas and electric customers across Texas, Arkansas, Louisiana, Mississippi, and Oklahoma. You can pay your bill through their website, mobile app, by phone, or in person at a payment location. The online portal and app let you set up one-time payments or recurring automatic payments, and you can see your balance and payment history anytime.

Payment methods vary slightly by region, but most customers can pay with a bank account (checking or savings), debit card, or credit card. If you pay by phone, a small fee applies to credit and debit card payments, though bank account payments are typically free. Online and app payments usually have no fee regardless of payment method.

Key Takeaways

• You can pay online at centerpointenergy.com, through the mobile app, by phone at the number on your bill, or at a local payment location.
• Online and app payments are usually free, but phone payments with a credit or debit card carry a fee; bank account payments by phone are typically free.
• You can set up automatic recurring payments so your bill is paid on the same day each month without logging in again.
• Payment processing takes one to two business days, so pay before your due date to avoid a late fee.
• If you cannot pay your full bill, contact CenterPoint to discuss payment plans or hardship programs in your area.

Paying online through the CenterPoint website

Go to centerpointenergy.com and look for the "Pay My Bill" link, usually at the top of the page. You will need your account number (found on your bill) or the phone number associated with your account. Create a login if you do not have one, or sign in if you do.

Once logged in, your current balance and due date appear on your account dashboard. Enter the amount you want to pay — you can pay the full balance, a partial amount, or a different amount. Choose your payment method (bank account, debit card, or credit card) and confirm the payment date. Most online payments process within one business day.

The website also shows your payment history, past bills, and usage information. You can set up automatic payments here as well, which is useful if you want the same amount withdrawn on the same day each month.

Using the CenterPoint mobile app

read the CenterPoint Energy app from the Apple App Store or Google Play Store. Sign in with the same username and password you use on the website, or create a new account if you do not have one yet.

The app displays your current bill, due date, and account balance on the home screen. Tap "Pay Now" or "Make a Payment" to enter the amount and choose your payment method. The app works the same way as the website — no fees for most payments, and processing takes one to two business days. You can also view your bill history and set up automatic payments through the app.

Paying by phone

Call the number on your CenterPoint bill to reach the automated payment line. You will need your account number and a payment method ready. The system accepts bank account information (routing number and account number) at no charge, or debit and credit cards with a fee added to your payment.

If you prefer to speak with a representative, you can also call during business hours and ask to make a payment. A representative can answer questions about your account, discuss payment plans if you are behind, or help you set up automatic payments. The phone number for customer service is on your bill.

In-person payment locations

CenterPoint operates payment centers in major cities across its service area. You can also pay at many third-party locations such as grocery stores, check-cashing services, and utility payment centers. Bring your bill or account number and cash or a check.

Payment locations and hours vary by city. Search "CenterPoint Energy payment locations near me" or call the number on your bill to find the nearest office. In-person payments are usually processed the same day or next business day.

Setting up automatic payments

Automatic payments withdraw money from your bank account on a date you choose each month, usually around the same day your bill is due. You set this up through the website, app, or by calling customer service. Automatic payments are free when you use a bank account and remove the risk of forgetting to pay.

You can change or cancel automatic payments anytime through your online account or by calling. If your bill amount varies month to month (as it usually does for gas and electric), the system will deduct whatever your current balance is on the payment date.

What to do if you cannot pay your full bill

If you are behind on your bill or cannot pay the full amount by the due date, contact CenterPoint before your service is disconnected. Most utilities offer payment plans that spread your balance over several months, making each payment smaller and more manageable.

CenterPoint also administers or refers customers to hardship programs in your state. These programs may reduce your bill, cover part of your arrears, or provide one-time information. may be able to access and program names vary by state — ask about programs when you call to discuss a payment plan.

Frequently Asked Questions

How long does it take for my payment to show up on my account?

Online and app payments typically process within one business day. Phone and in-person payments usually post within one to two business days. If you pay after your due date, you may still be charged a late fee even if the payment is in process, so pay a few days early to be safe.

Is there a fee to pay online or through the app?

No. Online and app payments are free regardless of whether you use a bank account, debit card, or credit card. Phone payments with a debit or credit card do carry a fee, but bank account payments by phone are typically free. Check your bill or the website for the current fee amount.

Can I pay someone else's CenterPoint bill?

Yes. You can pay online or by phone using the account number of the person whose bill you want to pay. You do not need to be the account holder. Have their account number ready and follow the normal payment steps.

What happens if I miss my due date?

A late fee is added to your next bill. If you continue to miss payments, CenterPoint may disconnect your service. If you are behind, call when ready to set up a payment plan or discuss hardship programs. Many utilities will work with you to avoid disconnection if you reach out before the bill becomes severely overdue.

Can I change my automatic payment date?

Yes. Log into your account online or through the app and update the payment date in your automatic payment settings. You can also call customer service to make the change. Changes usually take effect within one to two billing cycles.