How to Pay Your CenturyLink Bill Online and by Phone

How to pay CenturyLink through their website

The fastest way to pay CenturyLink is through their online bill pay portal at centurylink.com. Log in with your account number and password, then select "Pay My Bill" from the account menu. You can pay with a debit card, credit card, or bank account transfer. The payment posts when ready if you pay before 8 p.m. Central Time on a business day; payments made after that time or on weekends process the next business day.

If you do not have an online account yet, you can create one at centurylink.com by entering your phone number or account number and following the setup steps. You will need your billing zip code and the last four digits of the Social Security number or tax ID associated with the account. Once your account is set up, you can pay any time without calling.

Key Takeaways

• CenturyLink's online portal at centurylink.com lets you pay with a debit card, credit card, or bank account, and the payment posts the same business day if submitted before 8 p.m. Central Time.
• You can pay by phone at 1-855-707-7328 and speak to a representative, or use their automated phone system if you have your account number ready.
• Payments by mail take 7 to 10 business days to reach CenturyLink, so mail your check well before your due date to avoid late fees.
• CenturyLink offers automatic payment through bank account deduction or credit card, which removes the need to pay manually each month.
• Late fees explore if your payment does not arrive by the due date shown on your bill, regardless of the payment method you choose.

Paying CenturyLink by phone

To pay by phone, call CenturyLink's automated payment line at 1-855-707-7328. Have your account number and the payment amount ready. The system accepts debit cards and credit cards. If you prefer to speak with a representative, you can stay on the line after the automated greeting, though wait times vary depending on call volume.

Phone payments process the same day if you call before 8 p.m. Central Time on a business day. After that time or on weekends, your payment will be recorded for the next business day. The representative or automated system will give you a confirmation number — write it down in case you need to reference the payment later.

Setting up automatic payments

CenturyLink allows you to set up automatic payments so your bill is paid the same day each month without you having to remember. Log into your account at centurylink.com, go to "Billing & Payments," and select "Autopay." You can choose to pay from a bank account (which usually has no fee) or from a credit or debit card (some card issuers may charge a convenience fee).

You can change or cancel automatic payments at any time through your online account. If you cancel, you will need to pay manually again starting the next billing cycle. Automatic payments are deducted on the date you choose, typically between the 1st and the 28th of the month.

Paying CenturyLink by mail

If you prefer to mail a check, write your account number on the check and send it to the address printed on your bill. CenturyLink's mailing address varies by region, so always use the envelope included with your bill or the address on your statement. Mail payments take 7 to 10 business days to arrive and post to your account.

Because mail is slow, send your payment at least two weeks before your due date to make sure it arrives on time. If your payment arrives after the due date, CenturyLink will charge a late fee. Keep a copy of the check or take a photo of it before mailing as proof of payment.

What happens if you miss a payment

If your payment does not arrive by the due date on your bill, CenturyLink will charge a late fee. The amount of the late fee varies but is typically a percentage of your bill or a flat fee — check your bill or account for the exact amount. Late fees are added to your next bill.

If you are more than 30 days late, CenturyLink may suspend your service. You will receive a notice before suspension happens, usually giving you a few days to pay. To restore service after suspension, you will need to pay the full past-due amount plus any late fees and reconnection fees. If you are having trouble paying, contact CenturyLink at 1-855-707-7328 to discuss your options.

Payment methods and fees

CenturyLink accepts debit cards, credit cards, and bank account transfers through their website and phone line. Paying from a bank account (sometimes called an ACH transfer) usually has no fee. Credit card and debit card payments may carry a convenience fee charged by CenturyLink or your card issuer — the amount varies, so check before you pay.

Checks and money orders sent by mail have no fee. If you need to make a payment in person, you can visit a CenturyLink retail location, though not all areas have physical stores. Call 1-855-707-7328 to find a location near you if you want to pay in person.

Frequently Asked Questions

Can I pay my CenturyLink bill before my due date?

Yes. You can pay at any time through the website, by phone, or by mail. Paying early does not hurt your account and can help you avoid late fees if you know you will be away when the due date arrives.

What if I pay online but my payment does not show up right away?

Online payments posted before 8 p.m. Central Time on a business day show up the same day. Payments made after 8 p.m. or on weekends process the next business day. If more than one business day has passed and the payment still does not appear, call 1-855-707-7328 with your confirmation number.

Is there a fee to pay my CenturyLink bill online?

No fee if you pay from a bank account. Credit card and debit card payments may carry a convenience fee — the amount depends on your card issuer and CenturyLink's current policy. The website will show you any fee before you confirm the payment.

Can I change my automatic payment date?

Yes. Log into your account at centurylink.com, go to "Billing & Payments," select "Autopay," and choose a new date between the 1st and 28th of the month. The change takes effect on your next billing cycle.

What should I do if I cannot pay my full bill on time?

Contact CenturyLink at 1-855-707-7328 as soon as possible. They may be able to work out a payment plan or extend your due date. The sooner you call, the more options you may have before late fees or service suspension occurs.