How to Pay Your City of Dallas Water Bill Online and by Mail

Where to pay your Dallas water bill

The City of Dallas Water Utilities department accepts payments through its online portal, by phone, by mail, and in person at payment centers. The fastest method is the online portal at dallaswatertax.org, where you can pay when ready using a bank account or debit card. If you prefer not to use the internet, you can call the Water Utilities customer service line at 214-671-2700 to pay by phone with a debit or credit card.

Payments by mail should be sent to the address printed on your bill, and the Water Utilities department recommends mailing at least 10 business days before your due date to avoid late fees. In-person payments are accepted at the Water Utilities office located at 1500 Marilla Street, Dallas, TX 75201, during regular business hours Monday through Friday.

The online portal also lets you set up automatic payments so your bill is paid on the same date each month without you having to log in. You can change or cancel automatic payments anytime through your account.

Key Takeaways

• Pay online at dallaswatertax.org using your account number from your bill, a bank account, or a debit card for when ready processing.
• Phone payments through 214-671-2700 accept debit or credit cards and take a few minutes to complete.
• Mail payments should arrive at least 10 business days before the due date to avoid late charges.
• Automatic payments can be set up through the online portal and changed or stopped at any time.
• In-person payments at 1500 Marilla Street are accepted during weekday business hours only.

What you need to pay online

To pay through the online portal, you will need your account number, which appears on your water bill. You will also need either a bank account (routing and account number) or a debit card to complete the payment. The portal accepts Visa, Mastercard, and Discover cards, though using a bank account typically has no fee.

When you log into dallaswatertax.org for the first time, you will create a username and password. After that, you can log in anytime to view your bill, payment history, and account balance. The system shows your payment when ready after you submit it, though it may take one to two business days to appear on your account.

Payment methods and fees

The City of Dallas does not charge a fee for payments made through the online portal using a bank account. Payments made by debit or credit card through the portal or by phone may include a processing fee, which varies depending on the payment processor. The exact fee is shown before you confirm the payment, so you can see the total cost before committing.

Mail and in-person payments have no fees. If you pay by phone, ask the customer service representative about the fee before providing your card information.

Due dates and late payment charges

Your water bill due date is printed on the bill itself and is typically 20 to 25 days after the bill is issued. If payment is not received by the due date, the Water Utilities department charges a late fee. The amount of the late fee depends on your bill balance and is added to your next bill.

If your account falls significantly behind, the Water Utilities department may issue a notice of intent to discontinue service. This notice gives you a set number of days to pay before water service is shut off. Reconnection requires payment of the full amount owed plus a reconnection fee.

Setting up and managing automatic payments

Automatic payments are set up through your account on dallaswatertax.org. You choose the date each month when the payment should be taken from your bank account or card, and the system deducts the full bill amount on that date. This works month to month, so if your bill amount changes, the new amount is charged the following month.

You can pause, change the payment date, or cancel automatic payments anytime by logging into your account and updating your payment settings. There is no penalty for stopping automatic payments. If you need to cancel before your next scheduled payment, log in at least one business day before the payment date.

What to do if you cannot pay on time

If you know you will miss your due date, contact the Water Utilities department at 214-671-2700 as soon as possible. The department may be able to work out a payment plan or extend your due date in some cases, though this is not may provide. Calling before the due date is better than waiting until after, because it shows you are trying to resolve the issue.

The City of Dallas also offers a low-income rate reduction program for households that meet income limits. Information about this program is available by calling the same number or visiting the Water Utilities website.

Checking your account and payment history

Once you create an account on dallaswatertax.org, you can log in anytime to see your current bill, past bills, and a record of all payments made. The portal shows the date each payment was received and the amount. You can also read or print bills from the portal for your records.

If you notice a payment is missing from your history or if you have questions about a charge on your bill, contact customer service at 214-671-2700. Have your account number ready when you call.

Frequently Asked Questions

Can I pay my Dallas water bill through the mail without a check?

The City of Dallas accepts checks and money orders by mail. Money orders are safer than cash if you are mailing payment. Make sure to include your account number on the check or money order so the payment is credited to the correct account.

What happens if I pay online but my payment does not go through?

The online portal will show an error message if the payment fails. Common reasons include incorrect account information, insufficient funds, or a card that has expired. Try the payment again with corrected information, or contact customer service at 214-671-2700 for help.

How long does it take for a mailed payment to show up on my account?

Mailed payments typically take 7 to 10 business days to be processed and appear on your account after they arrive at the Water Utilities office. This is why the department recommends mailing at least 10 business days before your due date.

Can I change my automatic payment date if it does not work with my pay schedule?

Yes. Log into your account on dallaswatertax.org and update your automatic payment settings to choose a different date each month. Changes take effect on your next scheduled payment.

What if I move and need to update my mailing address for bills?

Update your address through your account on dallaswatertax.org or by calling 214-671-2700. Changes to your address should be made before your next bill is issued to make sure it reaches you.