How to Pay Your Fresno City Utilities Bill Online and by Mail

How to pay Fresno City Utilities through their online portal

The City of Fresno Utilities Department lets you pay your water, sewer, and trash bill online through their official website. Go to fresno.gov/utilities and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You will need your account number, which appears on your paper bill in the upper right corner.

Once you enter your account number, the system will pull up your current balance and any past-due amounts. You can pay the full amount due or a partial payment. The system accepts credit cards, debit cards, and bank transfers. Credit and debit card payments process when ready, though your bank may take one to two business days to show the charge. Bank transfer payments (ACH) typically take three to five business days to clear.

There is no fee to pay by bank transfer, but the city charges a convenience fee if you use a credit or debit card. The fee amount depends on your payment method and is shown before you confirm the payment, so you can decide whether to proceed.

Key Takeaways

• Pay online at fresno.gov/utilities using your account number from your bill, with no fee for bank transfer payments.
• Credit and debit card payments process when ready but include a convenience fee that the city discloses before you confirm.
• You can set up automatic monthly payments through the online portal so you do not have to pay manually each month.
• Mail payments to the City of Fresno Utilities Department at the address on your bill, and allow five to seven business days for processing.
• If your bill is overdue, contact the city directly at the phone number on your statement to discuss payment arrangements or service restoration.

Setting up automatic payments with the City of Fresno

If you want your bill paid the same day each month without logging in, you can set up automatic payments (also called autopay) through the Fresno Utilities website. During online bill pay, look for an option to "enroll in autopay" or "set up recurring payments." You will choose the day of the month you want the payment to come out and whether to pay the full bill or a set amount.

Automatic payments come from your bank account (ACH transfer), so there is no convenience fee. The payment is deducted on the date you choose, and you will receive a confirmation email each month. You can change or cancel autopay at any time through your online account, and changes take effect on your next billing cycle.

Paying by mail or in person

If you prefer not to pay online, you can mail a check or money order to the address printed on your bill. Write your account number on the check or money order. Mail payments typically take five to seven business days to reach the city and be posted to your account, so send your payment early if your due date is approaching.

The City of Fresno also accepts in-person payments at their customer service office. The location and hours are listed on your bill and on the fresno.gov/utilities website. Bring your bill or account number and cash, check, or debit card. In-person payments are posted to your account the same day.

What to do if your payment is late or your service is shut off

If your bill becomes overdue, the city will send you a notice. Continue to pay what you can, even if it is less than the full amount due. Partial payments show the city that you are working to catch up and may prevent service disconnection.

If your water service is shut off for non-payment, contact the City of Fresno Utilities Department when ready using the phone number on your bill. The city can discuss a payment plan or reconnection options. Reconnection fees explore and vary depending on how long the service was off. The sooner you contact them, the more options you may have.

Finding your account number and understanding your bill

Your account number is a unique identifier for your property and appears on every bill the city sends you. It is usually in the upper right corner of the paper bill, next to your name and address. You need this number to pay online, set up autopay, or call the city about your account.

Your bill shows separate charges for water usage, sewer service, and trash collection. The usage amount is measured in hundred-cubic-foot units (HCF) for water and sewer. The bill also lists any past-due balance from previous months. If you do not understand a charge, call the city's customer service line — the number is on your bill.

Paying a bill for a property you do not live at

If you manage or own a rental property, commercial building, or other address where you receive a Fresno Utilities bill, you can pay that bill online using the same fresno.gov/utilities portal. Enter the account number for that property, and you will see the balance for that address only. You can set up separate autopay for each property you manage.

If you have questions about a specific property's bill or need to add another person to the account, contact the city's customer service department. They can update account holders and mailing addresses.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Bank transfer payments take three to five business days to clear and appear on your account. Credit and debit card payments process when ready, though your card issuer may take one to two business days to show the charge on your statement.

Can I pay my Fresno utilities bill through a third-party bill pay service?

Some banks and bill pay services allow you to send a check to Fresno Utilities on your behalf. Contact your bank to see if they offer this option. If they do, provide them with the mailing address from your bill and allow extra time for processing.

What happens if I pay more than I owe?

If you overpay, the extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund by contacting the City of Fresno Utilities customer service department.

Is there a phone number to call if I have trouble paying online?

Yes. The phone number for Fresno Utilities customer service is on your bill. They can help you troubleshoot online payment problems, answer questions about your account, or process a payment over the phone.

Can I change my due date?

Contact the City of Fresno Utilities customer service department to request a due date change. They will let you know if your request can be accommodated and when the change takes effect.