How to Pay Your Con Edison Bill

Con Edison bill payment methods and where to send your payment

Con Edison (the electric and gas utility serving New York City and Westchester County) accepts bill payments through several channels: online through their website, by phone, by mail, in person at payment centers, or through automatic bank transfers. The method you choose depends on when you need to pay and whether you want the payment processed when ready or on a specific date.

Each method has different processing times. Online and phone payments typically post within one business day. Mail payments take 7 to 10 business days from the date you mail them, so sending a check early matters if your due date is soon. In-person payments at a Con Edison office or authorized payment location are processed the same day. Automatic bank transfers (called budget billing or automatic payment) deduct money on a date you choose each month.

Your bill shows a due date, not a grace period. If payment does not arrive by that date, Con Edison may charge a late fee and can eventually shut off service. Knowing which method to use prevents missed important date.

Key Takeaways

• Con Edison accepts online payments through their website, by phone at 1-800-752-6633, by mail, in person at payment centers, and through automatic bank transfers.
• Online and phone payments post within one business day; mail payments take 7 to 10 business days, so mail early if your due date is near.
• In-person payments at Con Edison offices or authorized retailers are processed the same day you pay.
• Setting up automatic payment from your bank account removes the risk of late fees and service shutoff from missed important date.

Paying online through Con Edison's website

Go to conedison.com and select "Pay My Bill" or "Billing & Payment" from the menu. You will need your Con Edison account number (found on your bill) and either a debit card, credit card, or bank account information. Con Edison does not charge a fee for online payments made with a debit card or bank account, but credit card payments incur a fee of around 2.5% of the amount paid (the exact percentage varies by card type).

After you enter your payment information, you can choose the date the payment will be processed. If you select today, the payment posts within one business day. If you schedule it for a future date, Con Edison holds the payment and processes it on that day. This is useful if you want to time the payment with your paycheck or may support it arrives before the due date without paying early.

You will receive a confirmation number when ready after submitting payment. Save this number in case you need to dispute or track the payment later.

Paying by phone or through automatic bank transfers

To pay by phone, call Con Edison's automated payment line at 1-800-752-6633. Have your account number and payment method (debit card, credit card, or bank account) ready. Like online payments, phone payments with a debit card or bank account are free, but credit card payments charge a fee. The payment posts within one business day.

Automatic payment (sometimes called autopay or budget billing) withdraws money directly from your bank account on a date you choose each month. Set this up through the Con Edison website or by calling 1-800-752-6633. You choose whether the payment covers your full bill or a fixed amount each month. Automatic payments are free and remove the risk of forgetting to pay before the due date.

You can change or cancel automatic payment anytime through your Con Edison online account or by calling customer service. If you cancel, you return to paying manually each month.

Paying by mail or in person

To pay by mail, write a check or money order and include your account number on the back. Mail it to the address printed on your bill (Con Edison's mailing address changes depending on your service area). Mail your payment at least 10 days before the due date to account for postal delays. Con Edison recommends sending checks by regular mail, not certified mail, because certified mail can slow processing.

In-person payments can be made at Con Edison payment centers in Manhattan, the Bronx, and Westchester County. Hours and locations are listed on conedison.com under "Payment Centers." You can pay with cash, check, debit card, or credit card. Payments are processed the same day, so this method is fastest if you are paying close to the due date. Some authorized retailers and banks also accept Con Edison payments; check the website for a list near you.

What happens if you miss the due date

If your payment does not arrive by the due date shown on your bill, Con Edison charges a late fee (the amount depends on your bill size). After 20 days past due, Con Edison may send a notice of intent to shut off service. If you do not pay within the timeframe stated in that notice, your electric or gas service can be disconnected.

If you cannot pay your full bill by the due date, contact Con Edison when ready at 1-800-752-6633. They offer payment plans that spread your bill across multiple months, which stops late fees and prevents shutoff while you catch up. Payment plans are available even if you have already missed a payment.

Disputing a charge or confirming payment was received

If you paid but your account still shows the bill as unpaid, log into your Con Edison online account to check the payment status. Online and phone payments usually show as posted within one business day. Mail and in-person payments may take longer to appear in the system, even though Con Edison has received them.

If a payment you made does not show after the expected time, call Con Edison customer service at 1-800-752-6633 with your confirmation number (if you have one). They can look up the payment in their system and tell you when it will post. Keep your confirmation number and any receipts until the payment appears on your account.

Frequently Asked Questions

Can I pay my Con Edison bill with a credit card without paying a fee?

No. Con Edison charges a fee (around 2.5% of the payment) for credit card payments made online or by phone. Debit card and bank account payments are free. If you want to use a credit card, you pay the fee as part of your payment.

How early should I mail my payment to make sure it arrives by the due date?

Mail your payment at least 10 days before the due date. Postal delays can add several days to delivery time. If your due date is fewer than 10 days away, use online payment, phone payment, or in-person payment instead.

What should I do if I cannot pay my full bill by the due date?

Call Con Edison at 1-800-752-6633 and ask about a payment plan. They can spread your bill across multiple months, which stops late fees and prevents service shutoff. Payment plans are available even if you have already missed a payment.

Does Con Edison charge a fee for automatic payments?

No. Automatic payments from your bank account are free. You set the payment date and amount through the Con Edison website or by phone, and the money is withdrawn automatically each month.

Can I change my payment date if I set up automatic payment?

Yes. Log into your Con Edison online account or call 1-800-752-6633 to change the payment date or amount. You can also cancel automatic payment anytime and return to paying manually.