How to Pay Your Con Edison Bill Online and by Mail

What Con Edison Bill Pay Is and How to Use It

Con Edison (also called ConEd) is the electric and gas utility that serves New York City and parts of Westchester County. You can pay your Con Edison bill through their website, by phone, by mail, or in person at a payment location. The fastest way is usually their online bill pay portal, where you can set up a one-time payment or recurring automatic payments.

Con Edison does not charge a fee to pay your bill through their website or by phone. If you use a third-party payment service or pay through a credit card processor, that service may charge its own fee — Con Edison will tell you the amount before you confirm the payment.

Your bill arrives by mail or email depending on how you set up your account. You can also log into your Con Edison account online to see your current balance and payment history at any time.

Key Takeaways

• You can pay Con Edison bills online through their website without a fee, by phone, by mail, or at authorized payment locations around New York City.
• Setting up automatic recurring payments through the Con Edison website means your bill gets paid on the same day each month without you having to remember.
• If you pay by mail, send your check or money order at least 10 business days before your due date to avoid a late payment.
• Con Edison offers budget billing and hardship programs if you are struggling to pay your bill in full.

Paying Online Through the Con Edison Website

Go to conedison.com and click "Pay My Bill" or "Manage My Account." You will need your account number (found on your bill) and a username and password. If you do not have an online account yet, you can create one by entering your account number and the zip code associated with your service address.

Once you are logged in, you will see your current balance and due date. Click the option to make a payment. You can pay with a debit card or bank account. Enter the amount you want to pay and the date you want the payment to go through. Con Edison processes online payments the same business day if you submit before 5 p.m. Eastern time on a business day; payments submitted after that or on weekends will process the next business day.

To set up automatic recurring payments, log into your account and look for the "AutoPay" or "Recurring Payment" option. You choose the day of the month you want the payment to come out (usually the due date) and whether you want to pay your full bill or a fixed amount each month. Once it is set up, the payment happens automatically unless you cancel it.

Paying by Phone or Mail

To pay by phone, call Con Edison's automated payment line at 1-800-752-6633. Have your account number and debit card or bank account information ready. The system will confirm the amount, date, and payment method before processing. You can also speak to a representative by calling the same number and selecting the option for customer service.

To pay by mail, write a check or money order payable to "Con Edison" and include your account number on the check. Mail it to the address shown on your bill — this address changes depending on which division of Con Edison serves you (electric, gas, or steam). Mail your payment at least 10 business days before the due date to make sure it arrives on time. Late payments can result in a late fee and may affect your service.

You can also pay in person at authorized Con Edison payment locations in New York City. These include some bank branches and check-cashing services. Con Edison's website has a locator tool where you can enter your zip code to find nearby payment locations.

What Happens if You Miss a Payment

If your payment does not arrive by the due date, Con Edison will add a late fee to your next bill. The amount of the late fee varies but is typically a percentage of your bill. After 20 days past the due date, Con Edison may send you a notice warning that service could be shut off if you do not pay.

If you are having trouble paying your bill, contact Con Edison before your service is shut off. They offer a budget billing plan that spreads your annual costs into equal monthly payments, which can make bills easier to manage. They also have hardship programs for customers facing financial difficulty. You can ask about these programs by calling 1-800-752-6633 or visiting conedison.com.

Setting Up Your Account and Payment Preferences

When you create an online Con Edison account, you can choose how you want to receive your bill — by mail, by email, or both. Email bills arrive a few days earlier than paper bills and let you pay right away if you want to. You can also set your account to show usage details so you can track how much gas or electricity you are using each month.

In your account settings, you can update your contact information, add an authorized user who can view the account, and set up payment reminders. Some customers set a reminder a few days before the due date so they do not forget to pay if they are not using AutoPay.

Understanding Your Con Edison Bill

Your Con Edison bill shows your account number, service address, billing period, current charges, and due date. It breaks down charges into categories: the cost of the energy or gas you used, delivery charges (the cost to maintain the lines and pipes), and taxes. There may also be adjustments for budget billing or credits if you overpaid in a previous month.

If you do not understand a charge on your bill or think there is an error, you can contact Con Edison's customer service at 1-800-752-6633. You can also dispute a charge through your online account. Con Edison will investigate and send you a written response within 30 days.

Payment Methods Comparison

Payment Method	Processing Time	Fee	When to Use
Online (debit or bank account)	Same business day if submitted before 5 p.m.	None	When you need to pay quickly and have internet access
AutoPay (automatic recurring)	On the date you choose each month	None	When you want to pay the same amount every month without remembering
Phone	Same business day	None	When you prefer to speak to someone or do not have internet
Mail	5 to 10 business days depending on postal service	None	When you prefer to pay by check and do not need to pay urgently
In-person payment location	Same day	Varies by location	When you need to pay in cash or prefer face-to-face service

Frequently Asked Questions

Can I pay my Con Edison bill with a credit card?

Con Edison's website does not accept credit cards directly. However, some third-party payment processors allow you to pay with a credit card; these services charge a fee (usually 2 to 3 percent of your bill). You can find these options on the Con Edison website under payment methods. Debit cards and bank accounts have no fee.

What if I set up AutoPay but want to skip a month?

Log into your Con Edison account and pause or cancel AutoPay for that month. You can turn it back on the following month, or you can make a one-time manual payment instead. Changes take effect within one or two business days.

How do I know if my payment went through?

If you paid online or by phone, Con Edison will show a confirmation number on the screen or tell you one over the phone. Log into your account within a few hours to see the payment listed under your payment history. If you paid by mail, it may take 5 to 10 business days to appear in your account.

What if I overpay my Con Edison bill?

Con Edison will credit the overpayment to your next bill. If you want a refund instead, contact customer service at 1-800-752-6633 and request one. Refunds are typically issued by check within 30 days.

Can I pay someone else's Con Edison bill?

Yes, but you will need their account number. You can pay online, by phone, or by mail using their account number. The payment will be applied to their account. If you want to be listed as an authorized user so you can manage the account, the account holder needs to add you through their online account settings.