How to Pay Your Con Edison Bill Online, by Phone, or Mail

Con Edison's main payment methods and where to use them

Con Edison (the utility company serving New York City and Westchester County) lets you pay your bill through their website, by phone, by mail, or in person at payment centers. The fastest route is their website at conedison.com — you can pay there 24 hours a day without waiting for a representative. If you prefer to speak to someone or don't have internet access, you can call their payment line at 1-800-752-6633.

Each method has a different timeline. Online and phone payments typically post to your account within one business day. Mail payments take 7 to 10 business days from the time Con Edison receives them, so if your due date is soon, mailing is risky. Payment centers (located in Con Edison offices and some retail locations) process payments when ready, but you have to travel there in person.

Con Edison does not charge a fee for any of these methods. However, if you use a third-party bill pay service (like your bank's bill pay feature or a payment processor that is not Con Edison's own system), that service may charge you a fee — check with your bank or payment provider first.

Key Takeaways

• Con Edison's website (conedison.com) is open 24/7 and posts payments within one business day at no charge.
• Phone payments at 1-800-752-6633 work the same way as online payments and take the same amount of time to post.
• Mail payments take 7 to 10 business days, so do not use this method if your due date is within two weeks.
• Payment centers process payments when ready but require you to visit in person during business hours.
• Third-party payment services (like your bank's bill pay) may charge a fee even though Con Edison itself does not.

Paying online through Con Edison's website

Go to conedison.com and look for the "Pay My Bill" button, usually on the homepage. You will need your Con Edison account number (found on your bill) and either your zip code or the phone number associated with your account. You do not need to create a login — you can pay as a guest.

Enter the amount you want to pay. You can pay the full bill, a partial amount, or more than the bill amount if you want to prepay. Then choose your payment method: debit card, credit card, or bank account (ACH transfer). Debit and credit card payments post within one business day. Bank account payments also post within one business day but may take an additional day to clear from your bank.

After you submit payment, you will see a confirmation number on screen. Write it down or take a screenshot — keep this for your records. Con Edison will also send you a confirmation email if you provide one. If you do not see the payment posted within two business days, call 1-800-752-6633 to confirm it went through.

Paying by phone

Call Con Edison's automated payment line at 1-800-752-6633. You will need your account number and a debit card, credit card, or bank account information. The system is automated, so you do not have to wait for a representative unless you choose to speak to one (which may add time to your call).

The automated system will read back the amount you are paying and the payment method before you confirm. Once you confirm, you will receive a confirmation number. Write it down. Payments posted by phone post within one business day, the same as online payments.

If you prefer to speak to a representative instead of using the automated system, stay on the line after calling and ask to be transferred. Representatives are available Monday through Friday, 8 a.m. to 6 p.m. Eastern time. Weekend and evening calls will be routed to the automated system.

Paying by mail

Write a check or money order payable to Con Edison. Do not send cash. Include your account number on the check (write it in the memo line). Mail it to the address printed on your bill — Con Edison has different payment processing addresses depending on your account type, so always use the address on your specific bill rather than looking up a general address.

Mail payments take 7 to 10 business days from the time Con Edison receives them. This means if you mail a payment on a Monday, Con Edison may not receive it until Friday or the following week, and then it takes another 7 to 10 days to post. If your due date is within two weeks, do not use mail.

If you are worried your payment will not arrive in time, call 1-800-752-6633 and ask about a late payment arrangement. Con Edison sometimes waives late fees if you have called ahead and explained the delay, though this is not may provide.

Paying in person at a Con Edison payment center

Con Edison operates payment centers in New York City and Westchester County. You can find the nearest one by going to conedison.com, clicking "Contact Us," and selecting "Payment Centers." Payment centers accept cash, checks, money orders, debit cards, and credit cards. Payments are processed when ready — your account will be updated the same day.

Payment centers are open Monday through Friday during business hours (hours vary by location). They are closed on weekends and holidays. Bring your account number or your bill with you. If you pay by check or money order, write your account number on it.

Payment centers can get busy, especially near the due date. If you are paying close to your due date, arrive early in the day to avoid a long wait.

Setting up automatic payments

If you want to pay the same amount every month without having to remember, Con Edison offers automatic payment through their website. Log in to your Con Edison account (or create one), go to "Billing & Payment," and select "Automatic Payment." You can choose to pay your full bill, a set dollar amount, or a percentage of your bill each month.

Automatic payments are deducted from your bank account on the date you choose. You can change or cancel automatic payment at any time through your account. This method is free and removes the risk of late payments, though you should still check your bill each month to make sure the amount is correct.

What to do if you cannot pay your full bill

If you cannot pay your full bill by the due date, call Con Edison at 1-800-752-6633 before the due date passes. You can ask about a payment plan, which lets you spread the balance over several months. Con Edison may also have programs for customers with low income or hardship — the representative can tell you what is available for your situation.

Paying even a partial amount before the due date is better than paying nothing, because it shows good faith and may help you avoid a late fee or service interruption. If you do miss the due date, pay as soon as you can and call to explain — some late fees can be waived if you contact Con Edison quickly.

Frequently Asked Questions

Is there a fee to pay my Con Edison bill online?

No. Con Edison does not charge a fee for online, phone, or in-person payments. However, if you use your bank's bill pay service or a third-party payment processor, that service may charge you a fee. Check with your bank or payment provider before using their system.

How long does it take for a payment to show up on my account?

Online and phone payments post within one business day. Mail payments take 7 to 10 business days from when Con Edison receives them. In-person payments at a payment center post the same day. If your payment does not appear within the expected timeframe, call 1-800-752-6633 to confirm it was received.

Can I pay my Con Edison bill with a credit card?

Yes, you can pay with a credit card online, by phone, or in person at a payment center. Keep in mind that your credit card company may treat this as a cash advance or charge a processing fee — check with your card issuer first if you are unsure.

What if I pay my bill late?

Con Edison charges a late fee if your payment arrives after the due date. Call 1-800-752-6633 before or shortly after the due date to ask about a payment plan or to explain your situation — some late fees can be waived. Paying even a partial amount quickly helps reduce the impact.

Can I set up automatic payments for a different amount each month?

No. Automatic payments through Con Edison are set to a fixed amount each month. If your bill varies significantly, you can set automatic payment for a lower amount and pay the difference manually each month, or you can pay manually each time instead.