How to Pay Your ConEd Bill Online, by Phone, or Mail

ConEd bill payment methods and where to send money

ConEd (Consolidated Edison) is the electric and gas utility serving New York City and Westchester County. You can pay your ConEd bill through their website, by phone, by mail, or in person at a payment center. The method you choose affects how quickly the payment posts and what fees, if any, you'll pay.

ConEd does not charge a fee when you pay online through their website or by automatic bank transfer. Phone payments and in-person payments at a payment center are also free. If you mail a check, there is no fee from ConEd, but the payment takes longer to reach them — typically 7 to 10 business days depending on postal service delays.

Your bill shows your account number in the upper right corner. You'll need this number for any payment method except paying in person with a physical bill in hand. If you've lost your bill, you can find your account number by logging into your ConEd online account or by calling their customer service line.

Key Takeaways

• ConEd's website and automatic bank transfer are free and the fastest ways to pay, with payments posting within one to two business days.
• Phone payments through ConEd's automated system are free but require your account number and a valid payment method ready when you call.
• Mailed checks are free but take 7 to 10 business days to arrive, so mail early if your bill is due soon.
• Payment centers in your area accept cash, check, or card in person, and ConEd's website lists locations and hours for each center.
• Setting up automatic monthly payments through your bank or ConEd's website prevents missed payments and late fees.

Paying online through ConEd's website

Go to conedison.com and click "Pay My Bill" at the top of the page. You can pay as a guest without creating an account, or log in if you already have one. If you're paying as a guest, you'll enter your account number, the amount you want to pay, and your payment method (debit card, credit card, or bank account).

Payments made before 5 p.m. Eastern Time on a business day typically post to your account the next business day. Payments made after 5 p.m. or on weekends post the following business day. ConEd charges no fee for online payments made directly through their website.

If you create a ConEd online account, you can view your bill before paying, set up automatic monthly payments, and see your payment history. Creating an account takes about five minutes and requires your account number, service address, and an email address.

Automatic monthly payments from your bank account

You can set up automatic payments through ConEd's website or through your own bank. Both methods are free and may support your bill is paid on the same day each month, reducing the risk of late fees.

To set up automatic payments through ConEd, log into your online account, go to "Billing and Payment," and select "Automatic Payments." You'll choose the day of the month you want the payment to come out (between the 1st and the 28th) and enter your bank account information. ConEd will deduct the full bill amount each month on that date.

Alternatively, you can set up the payment through your bank's bill pay system. Log into your bank's website or app, add ConEd as a payee, and schedule a payment for the amount and date you choose. Your bank will mail a check to ConEd on your behalf, so allow 7 to 10 business days for it to arrive and post.

Paying by phone

Call ConEd's automated payment line at 1-800-752-6633. The system will ask for your account number and the amount you want to pay. You'll then enter your payment method information — either a debit card, credit card, or bank account number. The call takes about three to five minutes.

Phone payments are free and post within one to two business days. If you prefer to speak with a representative rather than use the automated system, you can call the same number and ask to be transferred, though wait times vary depending on call volume.

Have your account number and payment method ready before you call. If you don't have your account number, you can provide your service address instead, though the automated system may take longer to locate your account.

Mailing a check or money order

Write your account number on the check or money order. Mail it to the address shown on your bill — this address changes depending on which ConEd division serves your location (electric or gas). Do not mail payment to ConEd's main office; use only the address printed on your bill.

Checks typically take 7 to 10 business days to arrive and post. If your bill is due in fewer than 10 days, mailing a check risks a late payment. Mail early or use an online or phone payment method instead if the due date is approaching.

Include your bill stub with your payment if possible, as it helps ConEd match the payment to your account quickly. If you don't have the stub, write your account number clearly on the check memo line.

Paying in person at a ConEd payment center

ConEd operates payment centers in Manhattan, the Bronx, and Westchester County where you can pay in cash, by check, or by debit or credit card. Visit conedison.com and search "Payment Centers" to find the location nearest you, along with hours of operation.

Payments made in person post to your account the same day or the next business day. Bring your bill or your account number. If you're paying by check, make it out to "Consolidated Edison Company of New York, Inc." and include your account number on the memo line.

Payment centers are typically open Monday through Friday during business hours. Some locations have limited Saturday hours. Call ahead if you're unsure about a specific location's hours, as they vary by center.

What to do if you can't pay your full bill

If you're unable to pay your full bill by the due date, contact ConEd before the due date to discuss your options. You may be able to set up a payment plan, request a brief extension, or learn about programs that help with utility costs if you meet income requirements.

ConEd's customer service number is 1-800-752-6633. Explain your situation and ask about payment arrangements. The sooner you contact them, the more options you typically have. Waiting until after your bill is late limits your choices and may result in a late fee or service interruption notice.

If you receive a shutoff notice, you have a right to a hearing before service is disconnected. ConEd will explain this process in the notice itself. Contact them when ready if you receive one.

Frequently Asked Questions

Does ConEd charge a fee for online payments?

No. ConEd charges no fee when you pay through their website, by phone, by automatic bank transfer, or in person at a payment center. Mailed checks are also free. Some third-party payment processors may charge a fee, but ConEd's own payment methods do not.

How long does it take for a payment to show up on my account?

Online and phone payments typically post within one to two business days. In-person payments at a payment center post the same day or next business day. Mailed checks take 7 to 10 business days. Automatic bank transfers from your bank's bill pay system also take 7 to 10 days because your bank mails a check on your behalf.

Can I pay someone else's ConEd bill?

Yes, if you have their account number. You can pay online, by phone, or by mail using their account number. You do not need to be the account holder. However, you cannot set up automatic payments for someone else's account unless you have authorized access to their ConEd online account.

What if I pay online but my payment doesn't go through?

ConEd's website will show an error message when ready if the payment fails — usually due to incorrect card information, an expired card, or insufficient funds. Correct the information and try again. If the problem persists, call customer service at 1-800-752-6633 or try a different payment method.

Can I set up automatic payments if I don't have a bank account?

Automatic payments through ConEd's website require a bank account or a debit card. If you don't have either, you can pay online using a credit card, pay by phone with a credit or debit card, or pay in person at a payment center with cash. You can also mail a check or money order.