How to Pay Your ConEd Bill Online, by Phone, or Mail

ConEd bill payment methods and where to send your money

ConEdison (ConEd) is the electric and gas utility serving most of New York City and Westchester County. You can pay your ConEd bill through their website, by phone, by mail, or in person at a payment location. The method you choose depends on how quickly you need the payment to post and whether you want to set up automatic payments.

ConEd does not charge a fee for paying online through their website or by phone through their automated system. Third-party payment processors that appear in search results may charge fees — ConEd's official channels do not. If you pay by mail, allow 7 to 10 business days for the payment to reach ConEd and post to your account.

Key Takeaways

• Pay online at ConEd's website (coned.com) or through their mobile app without paying a fee.
• Phone payments through ConEd's automated system (1-800-752-6633) are free and take effect the same day you call.
• Mail payments to the address on your bill and allow 7 to 10 business days for processing.
• Set up automatic monthly payments through your bank or ConEd's website to avoid late fees.
• In-person payment locations exist throughout New York City, though most people pay online or by phone.

Paying online through ConEd's website or app

Go to coned.com and click "Pay My Bill" at the top of the page. You will need your ConEd account number (found on your bill) and either a bank account or debit/credit card. ConEd's website accepts Visa, Mastercard, American Express, and Discover. The payment posts when ready if you pay before 5 p.m. Eastern Time on a business day; payments made after 5 p.m. or on weekends post the next business day.

ConEd also offers a mobile app for iOS and Android devices. read it from your phone's app store, log in with your ConEd account number and password, and select "Pay Now." The app works the same way as the website — no fees, and payments post the same day if submitted before 5 p.m. on a business day.

You can also set up automatic payments through the website or app. Choose whether you want to pay the full bill amount each month or a fixed dollar amount. Automatic payments deduct from your bank account on the date you select, usually around your bill due date.

Paying by phone with ConEd's automated system

Call ConEd's automated payment line at 1-800-752-6633. You will need your account number and a bank account or debit/credit card. The system walks you through selecting a payment amount and confirming your payment method. The call is free, and the payment posts the same day you call if you call before 5 p.m. on a business day.

If you prefer to speak with a representative, you can call ConEd's customer service line at 1-800-752-6633 and ask to be transferred to a payment representative. Wait times vary, especially during business hours and around bill due dates. Representatives can process payments the same way the automated system does.

Paying by mail

Write a check or money order payable to "ConEdison" and include your account number on the check. Mail it to the address printed on your bill — this address changes based on which ConEd division you are in (electric or gas). Do not mail cash.

Mail payments take 7 to 10 business days to arrive and post to your account. If your bill is due soon, mail is not the fastest option. If you are mailing a payment to avoid a late fee, send it at least 10 days before the due date. ConEd considers a payment on time if it is postmarked by the due date, even if it arrives later.

In-person payment locations

ConEd has payment centers throughout New York City where you can pay in person with cash, check, or card. Locations and hours are listed on coned.com under "Payment Locations." Most payment centers are open Monday through Friday during business hours, with limited Saturday hours at some locations. Bring your bill or account number.

Payment centers are less common than they once were, and many people find online or phone payment faster. In-person payments post to your account the same day you pay.

What to do if you cannot pay your full bill

If you cannot pay your full bill by the due date, contact ConEd before the due date to discuss your options. ConEd offers payment plans that spread your bill across multiple months. You can set up a payment plan by calling 1-800-752-6633 and speaking with a representative, or through your online account.

If you are struggling with energy costs, ConEd also administers programs that may help with bill payment, including information for low-income households and those facing hardship. Information about these programs is available on coned.com or by calling ConEd's customer service line.

Common payment mistakes to avoid

Do not send cash through the mail — it can be lost or stolen. Use a check, money order, or electronic payment instead. If you mail a check, write your account number on it so ConEd can match the payment to your account if the check arrives without an envelope.

Do not assume a payment has posted just because you submitted it. Check your account online or call ConEd to confirm the payment went through, especially if you paid close to the due date. If you pay by mail and your bill shows as unpaid after 10 business days, call ConEd to confirm they received it.

Do not use third-party payment websites that claim to process ConEd payments. These sites often charge fees that ConEd's official channels do not. Pay through coned.com, the ConEd app, or by calling 1-800-752-6633 to avoid unexpected charges.

Frequently Asked Questions

How long does it take for a ConEd payment to show up on my account?

Online and phone payments post the same day if submitted before 5 p.m. Eastern Time on a business day. Mail payments take 7 to 10 business days. In-person payments post the same day. If you pay after 5 p.m. or on a weekend, the payment posts the next business day.

Can I pay my ConEd bill with a credit card without paying a fee?

Yes, ConEd's website and app accept credit cards without charging a fee. Their phone system also accepts credit cards at no charge. Third-party payment processors may charge fees, so use ConEd's official channels.

What if I pay my bill late?

ConEd charges a late fee if your payment is not received by the due date shown on your bill. If you are going to be late, call ConEd before the due date to set up a payment plan or discuss your options. Paying late may also result in service disconnection if the account remains unpaid for an extended period.

Can I set up automatic payments and change the amount each month?

You can set up automatic payments for a fixed amount each month through ConEd's website or app. If you want to pay a different amount each month, you will need to make manual payments or adjust your automatic payment amount through your account settings.

What should I do if I think ConEd charged me twice for the same bill?

Log into your ConEd account online and check your payment history to see all payments posted. If you see a duplicate charge, call ConEd's customer service at 1-800-752-6633 with the payment dates and amounts. A representative can investigate and process a refund if the duplicate is confirmed.