How to Pay Your Cricket Wireless Bill

Where to pay your Cricket bill and what you need

You can pay your Cricket Wireless bill through the Cricket website, the Cricket mobile app, by phone, or by mail. The fastest route is the website or app — both let you pay in minutes using a debit card, credit card, or bank account. If you prefer to speak to someone, you can call Cricket customer service at 1-844-839-9969 and pay over the phone.

Before you pay, have your Cricket phone number or account number ready. If you are paying by bank account, you will also need your routing number and account number. If you are paying by mail, write your account number on the check or money order and send it to the address on your bill.

Cricket does not charge a fee to pay your bill through any of these methods. However, if you use a third-party payment service or a convenience check cashing service, that service may charge you a fee — Cricket itself does not.

Key Takeaways

• You can pay through the Cricket website, the Cricket app, by phone at 1-844-839-9969, or by mail, and none of these methods charge a fee.
• The website and app are the fastest options and let you pay with a debit card, credit card, or bank account in a few minutes.
• Payments made online or by phone usually post to your account within one business day.
• If you set up autopay through your Cricket account, your bill will be charged automatically on your due date each month.
• You can see your current balance and due date by logging into your Cricket account online or checking the app.

Paying through the Cricket website or app

Log into your Cricket account on the website (cricket.com) or open the Cricket app on your phone. On the account page, look for a "Pay Bill" or "Make a Payment" button — the exact wording varies depending on which device you are using. Click or tap it.

Enter the amount you want to pay. You can pay your full balance, your minimum payment, or any amount in between. Choose your payment method: debit card, credit card, or bank account. If you are paying by bank account, enter your routing number and account number. If you are paying by card, enter the card number, expiration date, and CVV.

Review the payment details and confirm. You will see a confirmation number on screen — write it down or take a screenshot. The payment usually posts within one business day, though it may take longer if you pay late in the evening or on a weekend.

Setting up autopay to avoid late payments

Autopay charges your payment method automatically on your due date each month. To set it up, log into your Cricket account online or in the app and look for an "Autopay" or "Auto Pay" option, usually under account settings or billing. Select the payment method you want to use and confirm.

Once autopay is on, you will not have to remember to pay each month. If your balance changes — for example, if you add a line or change your plan — autopay will charge the new amount on your next due date. You can turn off autopay at any time by going back to the same settings and selecting "Turn Off Autopay" or "Disable Autopay".

If a payment fails — for example, because your card expired or your bank account was closed — Cricket will send you a notification. You will need to update your payment method or pay manually to avoid service interruption.

Paying by phone or mail

To pay by phone, call Cricket customer service at 1-844-839-9969. A representative will ask for your account number or phone number, then ask how much you want to pay and what payment method you want to use. Have your debit card, credit card, or bank account information ready. The representative will process the payment and give you a confirmation number.

To pay by mail, write a check or money order for the amount you owe. Write your Cricket account number on the check or money order. Address the envelope to the address shown on your bill — this address changes depending on your location, so always check your bill for the correct mailing address. Mail it at least one week before your due date to make sure it arrives on time.

Payments by mail take longer to post than online or phone payments. Allow at least five to seven business days for a mailed check to reach Cricket and be processed. If your due date is coming up soon, paying by phone or online is safer.

What happens if you miss your due date

If your bill is not paid by the due date shown on your bill, Cricket will charge a late fee. The amount of the late fee varies, but it is typically a percentage of your bill or a flat amount — check your bill or account for the exact fee. Cricket may also suspend your service if your account is significantly past due.

If you know you will miss your due date, contact Cricket customer service before the due date passes. In some cases, they may be able to extend your due date or set up a payment plan. If your service is already suspended, you will need to pay your full balance plus any late fees to restore it.

Checking your balance and payment history

Log into your Cricket account online or in the app to see your current balance, due date, and last payment. The app shows this information on the home screen when you open it. The website shows it on your account page or billing page.

You can also see a list of all your past payments by going to your billing history or payment history section. This is useful if you need to confirm that a payment went through or if you need a record of payments for your own records.

Frequently Asked Questions

How long does it take for my payment to show up?

Payments made online or by phone usually post within one business day. Payments by mail take five to seven business days or longer, depending on mail delivery time. If you pay close to your due date, use the website, app, or phone to make sure your payment arrives on time.

Can I pay someone else's Cricket bill?

Yes, but you will need their account number or phone number. You can pay through the website or app by entering their account information, or you can call customer service and provide their account details. The person whose account it is may need to give permission first, depending on the account setup.

What if I pay too much by accident?

If you overpay, the extra amount will show as a credit on your account. Cricket will explore the credit to your next bill automatically. If you want a refund instead, contact customer service and ask them to process a refund to your original payment method.

Does Cricket charge a fee to pay my bill?

No. Cricket does not charge a fee for paying through the website, app, phone, or mail. However, if you use a third-party payment service or a check cashing service, that service may charge its own fee.

What should I do if my payment was declined?

If your card or bank account was declined, try again with a different payment method. If the problem continues, contact your bank or card issuer to make sure the card or account is active and has enough funds. You can also call Cricket customer service at 1-844-839-9969 for help.