How to Pay Your Cricket Wireless Bill Online and by Phone

How to pay your Cricket Wireless bill

You can pay your Cricket Wireless bill through the Cricket website, the Cricket mobile app, by phone, or by mail. The fastest way is online through your account — you log in, select your bill, and pay when ready with a debit card, credit card, or bank account. If you prefer to pay by phone, call Cricket customer service at 1-800-CRICKET (1-800-274-2538) and a representative will process your payment while you're on the line.

Cricket does not charge a fee for paying online or by phone, and payments typically post to your account within one business day. If you mail a check or money order, allow 7 to 10 business days for the payment to reach Cricket and post to your account.

Key Takeaways

• You can pay online through your Cricket account, through the Cricket app, by calling 1-800-CRICKET, or by mailing a check to the address on your bill.
• Online and phone payments are free and usually post within one business day.
• You can set up automatic payments from a bank account or debit card so your bill pays on the same date each month.
• If you pay by mail, allow 7 to 10 business days for the payment to arrive and post.
• You can pay your bill before the due date or on the due date without penalty.

Paying online through your Cricket account

Go to the Cricket website and sign in with your phone number and password. Click on "My Account" or "Billing" — the exact label depends on which version of the site you're using. You'll see your current bill amount and due date. Click "Pay Now" or "Make a Payment."

Enter the amount you want to pay. You can pay the full bill, a partial amount, or more than the bill if you want to prepay. Select your payment method: debit card, credit card, or bank account. Enter the card or account details if you haven't saved them before. Review the amount and due date, then click to confirm. You'll receive a confirmation number on screen and by email.

Paying through the Cricket mobile app

Open the Cricket app and sign in. Tap "Account" or "Billing" at the bottom of the screen. You'll see your bill summary with the amount due and due date. Tap "Pay Bill" or "Make a Payment."

The app walks you through the same steps as the website: enter the amount, choose your payment method, and confirm. The app is useful if you're away from a computer or want to pay while you're thinking about it. Payments made through the app post on the same schedule as website payments.

Paying by phone with a Cricket representative

Call 1-800-CRICKET (1-800-274-2538). A representative will pull up your account using your phone number and ask how much you want to pay. They'll ask for your debit card, credit card, or bank account information and process the payment while you're on the call.

Phone payments are useful if you have questions about your bill or need help understanding a charge. The representative can also set up automatic payments for you during the same call. Payments made by phone post within one business day, the same as online payments.

Setting up automatic payments

Automatic payments deduct your bill from a bank account or debit card on the same date each month, so you never have to remember to pay. You can set this up online, through the app, or by calling Cricket customer service.

To set up automatic payments online, go to your account, find the billing or payment settings section, and look for "Auto Pay" or "Automatic Payment." Select the bank account or debit card you want to use and the date you want the payment to come out each month. Cricket will deduct the full bill amount on that date. You can change or cancel automatic payments at any time through the same section.

Paying by mail

If you prefer to pay by check or money order, write your account number on the check and mail it to the address printed on your bill. Do not send cash through the mail.

Mail payments take 7 to 10 business days to arrive and post. If your bill is due soon, paying by mail may result in a late fee if the payment doesn't arrive by the due date. For this reason, online or phone payment is safer if you're close to your due date.

What to do if you can't pay your full bill

If you can't pay the full amount by the due date, you have a few options. You can pay a partial amount online or by phone — Cricket will not disconnect your service when ready for a partial payment, though you may be charged a late fee. You can also call Cricket customer service to discuss a payment plan or extension.

If your service is suspended for non-payment, you'll need to pay the full past-due amount plus any late fees to restore it. Paying as soon as you can, even if it's a partial payment, shows Cricket you're working on the bill and may help if you need to negotiate.

Frequently Asked Questions

How long does it take for my payment to show up?

Online and phone payments usually post within one business day. Mail payments take 7 to 10 business days. If you pay on a weekend or holiday, the posting may be delayed until the next business day.

Can I pay someone else's Cricket bill?

You can pay a bill if you have the account number and access to the account online, or you can call Cricket and provide the account number over the phone. The person whose name is on the account can also authorize you to make payments by calling Cricket customer service.

What payment methods does Cricket accept?

Cricket accepts debit cards, credit cards, and bank accounts for online and phone payments. You can also mail a check or money order. Cricket does not accept cash payments online or by phone.

Is there a fee to pay my bill online?

No. Cricket does not charge a fee for paying online, through the app, or by phone. The only cost is the bill amount itself.

Can I change my bill due date?

Yes. You can change your due date by calling Cricket customer service at 1-800-CRICKET. They can move your due date to any day of the month that works better for your budget.