How to Pay Your Delmarva Power Bill Online, by Phone, or Mail

Delmarva Power bill pay methods and where to find them

Delmarva Power customers can pay their electric bill through the company's website, by phone, through automatic bank transfers, or by mail. The fastest route is the online portal at delmarva.com, where you can pay when ready without waiting for processing time. If you prefer not to use the website, you can call Delmarva Power's customer service line, set up automatic payments from your bank account, or send a check through the mail.

Each method has different timing for when the payment reaches your account. Online and phone payments typically post within one business day. Automatic payments from your bank account are scheduled for a date you choose. Mail payments take longer — usually 7 to 10 business days from the date you send them, depending on postal delivery and Delmarva's processing schedule.

Key Takeaways

• You can pay online at delmarva.com, by phone at the customer service number on your bill, or by setting up automatic bank transfers.
• Online and phone payments post within one business day, while mailed checks take 7 to 10 business days to process.
• Automatic payments let you choose a payment date each month and remove the risk of late fees from forgetting to pay.
• You will need your account number (found on your bill) and a payment method ready before you start, whether online or by phone.

Paying online through the Delmarva Power website

The Delmarva Power website at delmarva.com has a bill pay section where you can log into your account and make a one-time payment. You will need your account number and a debit card, credit card, or bank account information. The website accepts Visa, Mastercard, American Express, and Discover. If you pay with a debit or credit card, Delmarva may charge a convenience fee — check the website for the current amount before you confirm the payment.

Payments made online before 5 p.m. Eastern Time typically post to your account the next business day. If you pay after 5 p.m. or on a weekend, the payment may not post until the following business day. You will receive a confirmation number when ready after you submit the payment, and you can use that number to track the transaction if you need to contact customer service.

If you do not have an online account yet, you can create one on the Delmarva Power website using your account number and service address. Once your account is set up, you can also view your bill history, check your current balance, and see your usage patterns.

Paying by phone with Delmarva Power customer service

You can pay your Delmarva Power bill by calling the customer service number printed on your bill. Have your account number and a debit card, credit card, or bank account information ready before you call. The phone line is open during business hours, and the exact hours are listed on your bill or on the Delmarva Power website.

When you call, a representative will walk you through the payment process and confirm the amount you want to pay. Like online payments, phone payments typically post within one business day. You will receive a confirmation number over the phone that you should write down or save in case you need to reference the transaction later.

Phone payments may also carry a convenience fee if you use a credit or debit card. Paying directly from your bank account over the phone usually does not include a fee, but confirm this with the representative before you provide your banking information.

Setting up automatic payments from your bank account

Automatic payments remove the need to remember to pay each month and can help you avoid late fees. You can set up automatic payments through the Delmarva Power website or by calling customer service. You will need to provide your bank account number and routing number, and you choose the date each month when the payment should be withdrawn.

Most customers choose to have the payment withdrawn a few days after their bill arrives, which gives them time to review the charges. You can change or cancel automatic payments at any time through your online account or by calling customer service. Delmarva Power does not charge a fee for automatic payments drawn directly from your bank account.

If you set up automatic payments, you should still check your bill each month to make sure the amount is correct. If there is an error or an unusually high charge, you can contact Delmarva Power to dispute it before the automatic payment is withdrawn.

Paying by mail with a check or money order

If you prefer to pay by mail, write a check or money order payable to Delmarva Power and include your account number on the check. The mailing address for payments is printed on your bill. Mail payments take 7 to 10 business days to reach Delmarva Power and be processed, so send your payment at least 10 days before your due date to avoid a late fee.

When you mail a payment, keep a copy of the check or money order for your records. If you need to confirm that Delmarva Power received your payment, you can log into your online account a few days after the expected arrival date or call customer service to verify the transaction.

Do not send cash through the mail. Cash cannot be tracked if it is lost, and Delmarva Power will have no record of receiving it if the envelope does not arrive.

Late payments and what happens if you miss your due date

Your bill shows a due date by which payment must be received. If your payment is not received by that date, Delmarva Power may charge a late fee. The amount of the late fee varies and is shown on your bill. If you know you will miss the due date, contact Delmarva Power customer service to discuss your options — some customers may be able to arrange a payment plan or extension.

If your account falls significantly behind, Delmarva Power may disconnect your service. The company typically sends notices before disconnection, so if you receive a disconnection notice, contact customer service when ready. Many utility companies have programs for customers facing hardship, and Delmarva Power may be able to direct you to local resources that can help.

Frequently Asked Questions

Is there a fee to pay my Delmarva Power bill online?

Delmarva Power does not charge a fee if you pay directly from your bank account. If you use a credit or debit card, the company may charge a convenience fee. The fee amount is shown on the website before you confirm the payment, so you can see the total cost before you proceed.

How do I know if my payment went through?

You will receive a confirmation number when ready after paying online or by phone. Log into your online account a day or two later to verify that the payment posted to your account. You can also call customer service and provide your confirmation number if you need to check on a specific payment.

Can I change my automatic payment date if it does not work for me?

Yes. Log into your account on the Delmarva Power website and update the payment date, or call customer service to make the change. You can adjust the date at any time, and the new date will take effect on your next scheduled payment.

What should I do if I cannot pay my full bill by the due date?

Contact Delmarva Power customer service before your due date. The company may be able to set up a payment plan, extend your due date, or connect you with local information programs. Acting before the due date passes gives you more options than waiting until after a late fee is charged.

How long does a mailed check take to show up in my account?

Mailed payments typically take 7 to 10 business days from the date you send them. This includes time for postal delivery and Delmarva Power's processing. To be safe, mail your payment at least 10 days before your due date to avoid a late fee.