How to Pay Your Denver Water Bill Online, by Mail, or in Person

Denver Water offers three main ways to pay your bill: online through their website, by mail, or in person at a payment center

You can pay your Denver Water bill through the Denver Water website without creating an account — you'll need your account number and the amount due. If you set up an online account, you can also pay by phone at 303-893-2444 or through automatic bank transfers. Payments made online typically post within one business day. Mail payments take 7 to 10 business days to reach Denver Water, so send them early if your due date is approaching.

In-person payment is available at the Denver Water Customer Service Center at 1600 W. 12th Avenue in Denver, open Monday through Friday, 8 a.m. to 5 p.m. You can also pay at any King Soopers or Safeway location that offers bill pay services — call ahead to confirm your store participates. Payments made in person or at grocery stores are usually posted the same day or next business day.

Key Takeaways

• Online payment through Denver Water's website requires only your account number and does not require you to create an account.
• Automatic bank transfers (ACH) can be set up through your online account to pay on a schedule you choose.
• Mail payments take 7 to 10 business days, so send them at least two weeks before your due date to avoid a late fee.
• The Denver Water Customer Service Center at 1600 W. 12th Avenue accepts in-person payments Monday through Friday, 8 a.m. to 5 p.m.
• King Soopers and Safeway locations in the Denver area may accept Denver Water bill payments — confirm with your local store first.

Paying online without creating an account

The fastest way to pay is through Denver Water's website at denverwater.org. Click "Pay My Bill" and enter your account number (found on your bill) and the amount you owe. You'll be asked for a payment method — debit card, credit card, or bank account. Denver Water charges a fee for credit card payments but not for debit card or bank account payments. The fee varies depending on the card type.

This one-time payment method does not require you to set up a login or password. Your payment will post within one business day. If you need a receipt, Denver Water will email it to you or you can print it from the confirmation screen.

Setting up automatic payments or an online account

If you pay regularly, creating a free online account at denverwater.org lets you set up automatic monthly payments through ACH (bank transfer). Log in to your account, go to "Billing & Payments," and select "Enroll in Auto Pay." Choose the date each month when the payment should be withdrawn from your bank account. You can change or cancel automatic payments anytime through your account.

An online account also lets you view your payment history, see your usage, report a leak, and manage your account details without calling. You can pay one-time bills through your account as well, and you'll receive email reminders before your due date if you set them up in your account preferences.

Paying by phone

Call Denver Water's automated payment line at 303-893-2444 to pay by phone using a debit card or bank account. You'll need your account number and payment method ready. The system will confirm your payment amount and give you a confirmation number. Payments made by phone post within one business day.

If you prefer to speak with a representative, you can call the same number during business hours (Monday through Friday, 8 a.m. to 5 p.m.) and ask to be transferred to a customer service representative who can process your payment over the phone.

Paying by mail

Mail your payment to the address printed on your bill. Include the payment stub with your check or money order — this helps Denver Water match your payment to your account. Do not send cash through the mail. Mail payments take 7 to 10 business days to process, so send your payment at least two weeks before the due date to avoid a late fee.

If you're unsure whether your payment arrived, log into your online account or call 303-893-2444 to check your payment status. Denver Water's mailing address is printed on every bill you receive.

Paying in person at Denver Water or retail locations

The Denver Water Customer Service Center is located at 1600 W. 12th Avenue, Denver, CO 80204. It's open Monday through Friday, 8 a.m. to 5 p.m., and closed on weekends and holidays. You can pay with cash, check, debit card, or credit card. Bring your account number or bill with you. Payments made in person post the same day or next business day.

Some King Soopers and Safeway locations in the Denver area also accept Denver Water bill payments through their customer service desks. Call your local store ahead of time to confirm they offer this service and ask about their hours. Payment methods and processing times vary by location.

Understanding late fees and due dates

Your bill is due on the date printed on your statement. If payment is not received by that date, Denver Water charges a late fee. The amount of the late fee is shown on your bill. Payments made online or by phone post within one business day, but mail payments take longer — this is why mailing early matters.

If you're having trouble paying your bill on time, contact Denver Water at 303-893-2444 to discuss payment plans or hardship programs. Denver Water may be able to work with you on a schedule that fits your situation.

Frequently Asked Questions

Do I have to create an account to pay my Denver Water bill online?

No. You can pay one time without an account by visiting denverwater.org, clicking "Pay My Bill," and entering your account number and amount due. Creating an account is optional and useful only if you want automatic payments or to track your usage.

What fees does Denver Water charge for online payments?

Denver Water does not charge a fee for debit card or bank account payments. Credit card payments do incur a fee, which varies by card type. The fee amount is shown before you confirm your payment.

How long does it take for a mailed payment to show up on my account?

Mail payments take 7 to 10 business days to process. Send your payment at least two weeks before your due date to make sure it arrives on time and you avoid a late fee.

Can I pay my Denver Water bill at a grocery store?

Some King Soopers and Safeway locations accept Denver Water payments at their customer service desks. Call your local store to confirm they offer this service and ask about their hours and accepted payment methods.

What should I do if I can't pay my bill on time?

Call Denver Water at 303-893-2444 to discuss your situation. They may be able to set up a payment plan or connect you with hardship programs that could help you manage your bill.