How to Pay Your Denver Water Bill Online, by Phone, or Mail

Denver Water bill payment methods and where to send payments

Denver Water accepts payments through their website, by phone, by mail, and in person at their office. The fastest way is online through your account at denverwater.org — you can pay when ready with a bank account or debit card. If you prefer not to use the website, you can call their customer service line at 303-893-2444 during business hours, mail a check to their payment address, or drop a payment at their office in downtown Denver.

Each method has a different processing time. Online and phone payments typically post to your account within one business day. Mailed checks take longer because they must travel to Denver Water's processing center, so mail your payment at least 10 business days before your due date to avoid a late fee. In-person payments at the office are processed when ready.

You do not need to create an online account to pay by phone or mail, but having one lets you see your balance, due date, and payment history anytime. Setting up an account takes a few minutes and requires your account number, which appears on your bill.

Key Takeaways

• Online payment through denverwater.org is the fastest method and posts within one business day.
• Phone payments at 303-893-2444 work the same day but require you to call during business hours.
• Mailed payments should be sent at least 10 business days early because checks take time to process.
• In-person payments at Denver Water's downtown office are processed when ready and do not require an account.
• Late fees explore if your payment does not reach Denver Water by the due date shown on your bill.

Paying online through your Denver Water account

Go to denverwater.org and select "Pay My Bill" or "My Account" from the homepage. If you do not have an account yet, you will need to create one by entering your account number (found on your bill), service address, and a password. Once logged in, your current balance and due date appear on the screen.

Click the payment option and choose whether to pay from a bank account or debit card. Bank account payments have no fee. Debit card payments include a processing fee set by Denver Water's payment processor — the exact amount appears before you confirm. Enter the amount you want to pay, review the details, and submit. You will receive a confirmation number when ready.

Online payments post within one business day, though Denver Water recommends paying at least three business days before your due date to be safe. If you set up automatic payments through your account, Denver Water will charge your bank account or card on the same date each month without you having to log in again.

Paying by phone with Denver Water customer service

Call 303-893-2444 during business hours. A representative will ask for your account number and the amount you want to pay. Have your bank account or debit card information ready. Phone payments process the same day you call, though the payment may not show in your online account until the next business day.

Phone payments work well if you want to discuss your bill, ask about payment plans, or need help locating your account number. There is no fee for paying by phone with a bank account, but debit card payments include a processing fee.

Mailing a check to Denver Water

Write your account number on the check and mail it to the address shown on your bill. Denver Water's mailing address is typically listed in the "Pay Your Bill" section of your statement. Mail your payment at least 10 business days before the due date — this gives the postal service time to deliver it and Denver Water time to process it.

Payments are considered on time if they are postmarked by the due date, not if they arrive by the due date. If you are mailing close to the important date, consider paying online or by phone instead to avoid a late fee. Keep a copy of your cancelled check or a photo of the check number and amount for your records.

Paying in person at Denver Water's office

Denver Water's customer service office is located at 1600 West 12th Avenue in Denver. You can walk in and pay with cash, check, or debit card during business hours. In-person payments are processed when ready and do not incur a fee. The office is closed on weekends and city holidays.

Call 303-893-2444 to confirm current office hours before you visit, as hours may change seasonally or for maintenance.

What to do if you miss your due date

If your payment does not reach Denver Water by the due date on your bill, a late fee will be added to your account. The amount of the late fee depends on your bill total and is shown on your next statement. You can still pay the full amount (including the late fee) using any of the methods above.

If you are having trouble paying your bill on time, contact Denver Water at 303-893-2444 to discuss payment plan options. Denver Water may be able to work with you on a schedule that fits your situation.

Setting up automatic payments

Once you have created an online account at denverwater.org, you can set up automatic payments so Denver Water charges your bank account or debit card on the same date each month. Log into your account, go to the payment settings, and choose the date and amount. You can change or cancel automatic payments anytime through your account.

Automatic payments reduce the chance of missing a due date and save you the time of paying manually each month. You will still receive a bill showing your usage and charges, so you can verify the amount is correct before it is charged.

Frequently Asked Questions

Can I pay my Denver Water bill with a credit card?

Denver Water does not accept credit cards directly. You can pay online or by phone with a debit card (which includes a processing fee), or with a bank account (which has no fee). Some credit card companies let you pay bills through their own bill pay service, which may treat the payment as a cash advance — check your card's terms first.

What if I pay online but my payment does not show up in my account?

Online payments typically post within one business day. If more than one business day has passed and you do not see the payment, call 303-893-2444 with your confirmation number. Have the number ready so the representative can look up the transaction and confirm it was received.

Do I have to create an account to pay my bill?

No. You can pay by phone, mail, or in person without an account. An account is optional and mainly useful if you want to check your balance and due date online or set up automatic payments.

How long does it take for a mailed check to be processed?

Mail delivery typically takes 3 to 7 business days depending on where you mail from. Denver Water then needs 1 to 2 business days to process the check. Mail your payment at least 10 business days before the due date to be safe.

Can I set up a payment plan if I cannot pay my full bill?

Call Denver Water at 303-893-2444 to discuss your situation. They may be able to arrange a payment plan that lets you pay over time instead of in one lump sum. The sooner you contact them, the more options may be available.