How Dominion Bill Pay Works for Your Electric Bill

What Dominion Bill Pay Is

Dominion Bill Pay is the online and phone payment system run by Dominion Energy for customers who receive electricity or natural gas from the company. It lets you pay your bill without writing a check or going to a payment location. You can set up one-time payments, schedule payments in advance, or arrange automatic monthly payments from your bank account or debit card.

Dominion Energy serves customers across Virginia, North Carolina, South Carolina, Ohio, and West Virginia. If you receive a bill from Dominion Energy (not from a third-party energy supplier), you can use their bill pay system. The service itself is free — Dominion does not charge a fee to pay online or by phone.

Key Takeaways

• You can pay a Dominion Energy bill online through their website, by phone at 1-866-DOMINION (1-866-366-4646), or through their mobile app without paying any fee.
• One-time payments take one to two business days to post to your account, so plan ahead if your due date is soon.
• Automatic payments (AutoPay) withdraw money on the date your bill is due each month and require you to set them up once in your online account.
• You will need your account number and routing and account numbers from your bank if you pay by bank transfer, or your debit card details if you pay by card.
• If you miss a payment or want to stop AutoPay, you can change your settings anytime through your online account or by calling customer service.

How to Make a One-Time Payment Online

Go to the Dominion Energy website and log into your account using your username and password. If you do not have an online account yet, you can create one by entering your account number (found on your bill) and your zip code. Once you are logged in, look for the "Pay My Bill" or "Make a Payment" option on your account dashboard.

Select the payment method you want to use: bank account (ACH transfer) or debit card. Enter the amount you want to pay — you can pay the full bill amount, a partial amount, or a different amount. Choose the date you want the payment to be processed. Dominion typically processes payments submitted before 5 p.m. Eastern Time the same business day, though it may take one to two business days for the money to leave your bank account and post to your Dominion bill.

Review the payment details and confirm. You will receive a confirmation number on screen and usually by email. Keep this number for your records in case you need to contact Dominion about the payment later.

Setting Up Automatic Monthly Payments

AutoPay is Dominion's automatic payment option. Once you set it up, the same amount is withdrawn from your bank account or charged to your debit card on your bill's due date each month. This means you do not have to remember to pay or log in each month.

To set up AutoPay, log into your Dominion account online and find the AutoPay or automatic payment section. Choose your payment method (bank account or debit card) and enter the details. You can choose to pay the full bill amount each month, or you can set a fixed dollar amount if you prefer. Confirm your setup, and AutoPay will begin on your next billing cycle.

If your bill amount changes month to month (which is normal for electric and gas bills), you can set AutoPay to pay the full amount due, and it will adjust automatically. You can pause, change, or cancel AutoPay anytime through your account settings without penalty.

Paying by Phone

You can call Dominion Energy's automated payment line at 1-866-DOMINION (1-866-366-4646) to make a payment by phone. The system will ask for your account number and the amount you want to pay. You will need either a bank account (routing and account number) or a debit card ready.

Payments made by phone are processed the same way as online payments — usually the same business day if you call before 5 p.m. Eastern Time, though it may take one to two business days to post. You will receive a confirmation number by phone; write it down or take a photo for your records.

If you prefer to speak with a representative rather than use the automated system, you can call the same number and ask to be transferred to a customer service agent, though wait times may be longer during business hours.

Using the Dominion Energy Mobile App

Dominion Energy offers a mobile app for iPhone and Android that lets you pay your bill from your phone. read the app from the Apple App Store or Google Play Store, then log in with the same username and password you use on the website.

Once logged in, tap "Pay My Bill" or the payment option on the home screen. Select your payment method, enter the amount and date, and confirm. The app works the same way as the website — payments typically post within one to two business days. You can also use the app to view your bill, check your balance, and manage AutoPay settings.

What Payment Methods Dominion Accepts

Dominion accepts two main payment methods through their bill pay system: bank account transfers (ACH) and debit cards. Bank transfers are free and typically the fastest option. Debit card payments are also free through Dominion's system.

Dominion does not accept credit cards through their official bill pay system. Some third-party payment processors may allow you to pay a Dominion bill with a credit card, but they typically charge a fee for that service, and Dominion does not endorse or control those transactions.

You can also pay by mail by sending a check to the address on your bill, or in person at a Dominion payment location or authorized payment agent. Check your bill or the Dominion website for payment locations near you.

Timing and When Payments Post

The timing of your payment depends on when you submit it and which method you use. Payments submitted online or by phone before 5 p.m. Eastern Time on a business day are usually processed the same day. However, it may take one to two business days for the money to actually leave your bank account and for Dominion to record the payment on your bill.

Payments submitted on weekends or holidays are processed on the next business day. If your due date is coming up soon, submit your payment at least two business days early to make sure it posts on time and you avoid a late fee.

If you set up AutoPay, the payment is processed on your bill's due date each month. If the due date falls on a weekend or holiday, the payment is typically processed on the next business day.

Frequently Asked Questions

What if I submit a payment but then want to cancel it?

If you submitted a one-time payment and it has not yet posted to your account, you may be able to cancel it. Contact Dominion customer service as soon as possible at 1-866-DOMINION with your confirmation number. Once a payment has posted to your account, it cannot be cancelled, but you can request a credit or refund by speaking with a representative.

Can I pay someone else's Dominion bill?

Yes, you can pay another person's bill if you have their account number. When you log into the payment system, you can enter a different account number instead of your own. However, you will need to know the account number and have access to a payment method. Some customers set up a family member or authorized user on their account to handle payments.

What happens if I miss a payment?

If your payment is not received by the due date, Dominion may charge a late fee and your account may be flagged for non-payment. If you miss a payment, contact Dominion right away to make a payment and discuss your options. Depending on how long the account is past due, Dominion may threaten service disconnection, though they typically provide notice before that happens.

Can I change or cancel AutoPay?

Yes. Log into your Dominion account online, go to your AutoPay settings, and you can pause, change the amount, change the payment method, or cancel AutoPay entirely. Changes typically take effect on your next billing cycle. You can also call customer service to make changes by phone.

Is there a fee to use Dominion Bill Pay?

No. Dominion does not charge a fee for paying online, by phone, through the app, or through AutoPay. All payment methods are free. If you use a third-party payment processor or pay through a bill pay service not run by Dominion, that service may charge a fee.