How to Pay Your Dominion Energy Bill Online, by Phone, or Mail

Where and how to pay Dominion Energy

Dominion Energy operates in Virginia, North Carolina, South Carolina, and Ohio. You can pay your bill through their website, by phone, by mail, or in person at a payment center. The method you choose depends on how quickly you need the payment processed and whether you want to set up automatic payments.

Dominion Energy does not charge a fee for payments made through their website or by phone using a bank account or debit card. Credit card payments through their website carry a processing fee. Payments by mail and in-person payments at authorized retailers may also have fees depending on the payment method.

Your bill shows your account number in the top right corner. You will need this number to pay online or by phone. If you cannot locate it, you can find your account number on any previous bill or by logging into your online account.

Key Takeaways

• Dominion Energy's website and phone line accept payments from bank accounts and debit cards with no fee, but credit card payments online include a processing fee.
• Online payments typically post within one business day; phone payments may take up to two business days depending on when you call.
• You can set up automatic recurring payments through your online account to avoid missing due dates.
• Mail payments should be sent at least five business days before your due date to may support they arrive on time.
• Dominion Energy operates in Virginia, North Carolina, South Carolina, and Ohio, with different payment options available in each state.

Paying online through Dominion Energy's website

Go to Dominion Energy's website and select "Pay My Bill" or "Billing" from the main menu. You will be asked to enter your account number and zip code, or you can log into an existing online account. Once you are in the payment section, enter the amount you want to pay and select your payment method.

Dominion Energy accepts payments from checking or savings accounts (no fee), debit cards (no fee), and credit cards (processing fee applies). The website will show you the exact fee before you confirm the payment. Payments made before 5 p.m. Eastern Time on a business day typically post the next business day.

If you want to pay the same amount every month without logging in each time, you can set up automatic payments during the online payment process. Automatic payments withdraw from your chosen account on a date you select, usually around your bill's due date.

Paying by phone

Call Dominion Energy's customer service line at 1-866-DOMINION (1-866-366-4646). A representative will ask for your account number and the amount you want to pay. You can pay with a bank account, debit card, or credit card over the phone.

Phone payments made before 5 p.m. Eastern Time on a business day may post within one to two business days. Payments made after 5 p.m. or on weekends and holidays are processed the next business day. Dominion Energy does not charge a fee for bank account or debit card payments made by phone, but credit card payments may include a processing fee.

If you prefer not to speak with a representative, Dominion Energy's automated phone system allows you to pay using your account number and a debit or credit card without waiting on hold.

Paying by mail

Write a check or money order payable to Dominion Energy and include your account number on the check. Place the payment stub from your bill in the envelope along with your check. Mail your payment to the address printed on your bill—this address varies by state and service territory.

Mail payments should be sent at least five business days before your due date to account for postal delivery time. Dominion Energy processes mail payments when they are received, so payments that arrive after your due date may be considered late even if you mailed them on time. Keep a copy of your check or money order number for your records.

If you do not have your bill or the payment address, you can find the correct mailing address on Dominion Energy's website under "Contact Us" or by calling customer service.

Paying in person at authorized locations

Dominion Energy partners with third-party payment processors and retailers in some areas where you can pay in person. These locations include certain grocery stores, convenience stores, and utility payment centers. Payments made in person are typically processed the same day or the next business day.

In-person payments may carry a fee depending on the retailer and payment method. Call Dominion Energy or check their website to find authorized payment locations near you. Bring your account number and the amount you plan to pay.

Setting up automatic payments and managing your account

Automatic payments are the easiest way to may support your bill is paid on time every month. Log into your Dominion Energy online account, go to "Billing" or "Payment Options," and select "Enroll in AutoPay" or "Set Up Automatic Payments." Choose the date you want the payment to be withdrawn—usually around your bill's due date—and confirm your bank account or debit card information.

You can change or cancel automatic payments at any time through your online account. If you want to adjust the payment amount, you can do so before each payment is processed, or you can set a fixed amount that stays the same each month. Dominion Energy will send you a confirmation email when your automatic payment is processed.

If you have questions about your account or need to update your payment method, you can manage everything through your online account or by calling customer service.

What to do if you cannot pay your full bill

If you are having trouble paying your bill in full, contact Dominion Energy before your due date. Customer service representatives can discuss payment plans, budget billing options, or information about hardship programs that may be available in your state.

Dominion Energy may offer a short-term extension on your due date or a plan to spread your payment over several months. Some states have utility information programs that help customers with overdue bills; Dominion Energy's customer service team can provide information about programs in your area.

Frequently Asked Questions

How long does it take for my payment to show up on my account?

Online and phone payments made before 5 p.m. Eastern Time on a business day typically post within one to two business days. Mail payments take longer because of postal delivery time—allow at least five to seven business days. In-person payments usually post the same day or next business day.

Will I be charged a fee if I pay with a credit card?

Yes. Dominion Energy charges a processing fee for credit card payments made online or by phone. The fee amount is shown before you confirm the payment. Bank account and debit card payments have no fee.

Can I pay someone else's Dominion Energy bill?

Yes, you can pay another person's bill if you have their account number. You can pay online, by phone, or by mail using the account number. The payment will be applied to that account regardless of whose name is on the payment method.

What happens if my payment is late?

Late payments may result in a late fee added to your next bill. If your account falls significantly behind, Dominion Energy may disconnect your service. Contact customer service when ready if you think your payment will be late to discuss options.

Can I set up automatic payments for a different amount each month?

Automatic payments are typically set for a fixed amount each month. If your bill varies, you can log into your account before each payment date to adjust the amount, or you can pay the difference manually after the automatic payment is processed.