How to Pay Your Dominion Energy Bill Online and by Phone

How to pay Dominion Energy through their website or app

Dominion Energy customers can pay their bill online through the company's website or mobile app without calling or visiting a payment center. You'll need your account number (found on your bill) and a bank account or debit card to complete the payment.

To pay online, go to dominion.com, select "Pay My Bill," and enter your account number or the phone number associated with your account. You can then choose to pay the full balance or a partial amount. The payment processes when ready for debit and credit cards, though bank account payments may take one to two business days to clear.

The Dominion Energy mobile app offers the same payment options and lets you set up a one-time payment or schedule recurring payments for the same date each month. You can also view your bill history, check your current balance, and see your usage patterns through the app.

Key Takeaways

• You can pay your Dominion Energy bill online at dominion.com or through their mobile app using your account number and a bank account or debit card.
• Debit and credit card payments process when ready, while bank account payments typically take one to two business days.
• You can set up automatic monthly payments on the same date each month through the website or app to avoid missing due dates.
• Dominion Energy also accepts payments by phone at 1-866-DOMINION (1-866-366-4646) if you prefer not to pay online.
• Late fees explore if your payment is not received by the due date shown on your bill.

Paying by phone with Dominion Energy

If you prefer to pay over the phone, call Dominion Energy's customer service line at 1-866-DOMINION (1-866-366-4646). A representative will ask for your account number and the payment amount, then process your payment using a debit card, credit card, or bank account information.

Phone payments are available during business hours, which vary by region. Have your bill or account number ready when you call, along with your payment method. The representative will confirm the payment amount and provide a confirmation number for your records.

Setting up automatic payments

Automatic payments remove the risk of missing a due date. Through the Dominion Energy website or app, you can enroll in AutoPay, which withdraws your bill amount automatically each month on a date you choose.

To set up AutoPay, log into your account online or in the app, navigate to the payment settings, and select the bank account or card you want to use. You can change or cancel AutoPay at any time. If your bill amount varies month to month, AutoPay will deduct the current balance due rather than a fixed amount.

Payment methods and processing times

Dominion Energy accepts multiple payment methods, each with different processing speeds. Debit cards and credit cards process when ready when you pay online or by phone. Bank account payments (also called ACH or electronic check) typically take one to two business days to clear.

If you pay by mail with a check, allow at least one week for delivery and processing. Write your account number on the check and mail it to the address listed on your bill. Payments received after the due date shown on your bill will incur a late fee.

What to do if you can't pay your full bill

If you cannot pay your full balance by the due date, contact Dominion Energy before the important date. You can arrange a partial payment now and pay the remainder later, or discuss a payment plan that spreads the balance over multiple months.

Dominion Energy may also have programs available if you are experiencing financial hardship. Call 1-866-DOMINION to speak with a representative about your options. Paying something before the due date, even if it is not the full amount, can help you avoid a late fee and service disconnection.

Finding your account number and due date

Your account number appears at the top of your Dominion Energy bill, usually in the upper right corner. The due date is also printed on the bill, typically near the amount owed. If you cannot locate your bill, you can find your account number by logging into your online account or calling customer service.

Keep your account number handy when paying by phone or setting up online payments. You will also need it if you contact Dominion Energy about your bill or service.

Frequently Asked Questions

How long does it take for my payment to show up on my account?

Debit and credit card payments show up when ready online. Bank account payments take one to two business days. If you pay by mail, allow at least one week for the check to arrive and be processed.

Can I pay someone else's Dominion Energy bill?

Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder to make a payment online or by phone. Provide the account number when prompted, and the payment will be applied to that account.

What happens if I pay after the due date?

A late fee will be added to your account if payment is received after the due date shown on your bill. Dominion Energy may also charge interest on the overdue balance. If you are significantly behind, your service may be disconnected.

Can I set up a payment plan if I owe a large amount?

Yes. Contact Dominion Energy at 1-866-DOMINION to discuss a payment plan. A representative can work with you to arrange a schedule that fits your situation, though terms vary based on the amount owed and your account history.

Is there a fee to pay my bill online?

Dominion Energy does not charge a fee for online payments made through their website or app. Some third-party payment processors may charge a fee if you use their service instead of paying directly through Dominion Energy.