How to Pay Your El Paso Electric Bill Online, by Phone, or Mail

El Paso Electric's main payment methods and where to use them

El Paso Electric, the utility serving the El Paso area and parts of New Mexico, offers payment through its website, by phone, by mail, and in person at payment centers. The fastest way is online through your account at epesmart.com, where you can pay when ready with a bank account or debit card. If you prefer not to use the website, you can call 1-877-335-7342 to pay by phone with a representative, or mail a check to the address on your bill.

Each method has different timing for when the payment posts to your account. Online and phone payments usually post the same day if made before 5 p.m. Central Time on a business day. Mail payments take 7 to 10 business days to reach El Paso Electric and post after that. In-person payments at authorized payment centers post when ready.

Key Takeaways

• El Paso Electric's website (epesmart.com) is the fastest way to pay and posts the same day for online payments made before 5 p.m. Central Time on weekdays.
• Phone payments through 1-877-335-7342 also post the same day if you call before 5 p.m. Central Time, and you can pay with a bank account or debit card.
• Mail payments take 7 to 10 business days to arrive and post, so send them at least two weeks before your due date if you want to avoid a late fee.
• El Paso Electric does not charge a fee for online or phone payments made directly from a bank account, but some payment methods or third-party services may charge a convenience fee.

Paying online through your El Paso Electric account

To pay online, go to epesmart.com and log in with your account number and password. If you do not have an account set up yet, you can create one by entering your account number and the zip code associated with your service address. Once logged in, select "Pay My Bill" and choose the amount you want to pay.

You can pay from a checking or savings account at no charge, or use a debit or credit card. If you use a card, El Paso Electric passes a convenience fee to you—the amount depends on the card type and is shown before you confirm the payment. You can set up a one-time payment or schedule a payment for a future date. The system will show you the exact date the payment will post.

Paying by phone with a representative

Call 1-877-335-7342 to speak with an El Paso Electric representative and pay by phone. Have your account number and bank account or debit card information ready. The representative will process the payment while you are on the call, and it will post the same day if you call before 5 p.m. Central Time on a business day.

Phone payments from a bank account are free. If you pay with a debit or credit card, a convenience fee applies and the representative will tell you the amount before processing the payment. You can also ask the representative to set up automatic payments (called autopay) so your bill is paid on the same date each month without you having to call or log in.

Mailing a check or money order

Write your account number on the check or money order and mail it to the address shown on your bill. El Paso Electric's mailing address is typically listed on the front or back of your statement. Mail payments take 7 to 10 business days to arrive, and the payment posts a few days after El Paso Electric receives it.

If your bill is due soon, mailing a payment is risky because it may not post before the due date, which can result in a late fee. If you must mail a payment, send it at least two weeks before the due date. You can also include a note with your account number and the amount you are paying to make sure it is applied correctly.

In-person payment at El Paso Electric locations and authorized centers

El Paso Electric has payment centers in the El Paso area where you can pay in person with cash, check, or debit card. Payments made in person post when ready to your account. You can find the address and hours of payment centers on the El Paso Electric website or by calling 1-877-335-7342.

Some grocery stores and convenience stores in the El Paso area are also authorized to accept El Paso Electric payments. These third-party locations may charge a small fee for the service. Call El Paso Electric to confirm which locations near you accept payments and whether a fee applies.

Setting up automatic payments and managing your account

Autopay is the easiest way to make sure your bill is paid on time every month without logging in or calling. You can set it up through your online account at epesmart.com or by calling 1-877-335-7342. Choose the date each month when you want the payment to come out of your bank account, and El Paso Electric will process it automatically.

You can change or cancel autopay at any time through your online account or by calling. If you want to pay a different amount one month, you can make a one-time payment in addition to or instead of the automatic payment. Your online account shows your payment history, due dates, and current balance, so you can check the status of any payment you have made.

What to do if you miss a payment or cannot pay on time

If your payment does not post by the due date, El Paso Electric will charge a late fee. The amount of the late fee is shown on your bill. If you know you will not be able to pay by the due date, contact El Paso Electric before the due date to discuss your options. You may be able to set up a payment plan or extend your due date.

If your account falls behind, El Paso Electric may disconnect your service. The company is required to send you a notice before disconnection, usually at least 10 days before the service is shut off. If you receive a disconnection notice, call 1-877-335-7342 right away to make a payment or arrange a plan to catch up on what you owe.

Frequently Asked Questions

Is there a fee to pay my El Paso Electric bill online?

No fee applies if you pay from a checking or savings account. If you use a debit or credit card, El Paso Electric charges a convenience fee that varies by card type and is shown before you confirm the payment. The fee is typically 2 to 3 percent of the payment amount.

How long does it take for a payment to post if I pay online?

Online payments post the same day if you submit them before 5 p.m. Central Time on a business day. Payments made after 5 p.m. or on weekends and holidays post the next business day. You can see the exact posting date in your account before you confirm the payment.

Can I set up autopay and still make extra payments when I want to?

Yes. Autopay processes on the date you choose each month, but you can make additional one-time payments anytime through your online account or by phone. This is useful if you want to pay extra toward your balance or pay early in a particular month.

What should I do if I think a payment was not applied to my account?

Log into your account at epesmart.com to check your payment history and current balance. If a recent payment does not appear, it may still be processing. If it has been more than three business days since you made the payment and it still does not show, call 1-877-335-7342 to speak with a representative who can look up the payment.

Can I pay someone else's El Paso Electric bill?

You can pay online or by phone if you have the account number and the account is set up to allow third-party payments. Some accounts restrict payments to the account holder only. Call 1-877-335-7342 to confirm whether you can pay the account and to get the account number if you do not have it.