How to Pay Your El Paso Electric Company Bill Online and by Mail

El Paso Electric Company offers three main ways to pay your bill: online through their website, by phone, or by mail

El Paso Electric Company (EPE) is the utility that serves the El Paso, Texas area and parts of New Mexico. You can pay your monthly bill through their official website at epesouthwest.com, by calling their payment line, or by sending a check to their mailing address. The online method is fastest and shows your payment when ready, while mail takes 7 to 10 business days to post to your account.

Before you pay, have your bill in front of you — you'll need your account number, which appears in the top right corner of your statement. If you don't have a physical bill, you can look up your account number by logging into your online account or calling El Paso Electric's customer service at 1-877-877-4733.

Key Takeaways

• El Paso Electric's website at epesouthwest.com lets you pay when ready without creating an account, using your account number and bill amount.
• You can set up automatic monthly payments through their website so your bill is paid on the same day each month without you having to act.
• Payments made online or by phone post to your account the same day, while mailed checks take 7 to 10 business days.
• If you mail a check, send it to the address printed on your bill — do not send it to the main office address, as mail gets routed to a lockbox.

Paying online through the EPE website

Go to epesouthwest.com and look for the "Pay My Bill" button, usually located near the top of the page. You do not need to create an account or log in — you can pay as a guest. Click the button and enter your account number (found on your bill), your zip code, and the amount you want to pay.

The website will then ask for your payment method: debit card, credit card, or bank account. If you use a debit or credit card, the payment posts when ready and you'll see a confirmation number on screen. If you pay from a bank account (ACH transfer), the payment also posts the same day. The website does not charge a fee for ACH payments, but credit and debit card payments may include a small processing fee — the website will show you the fee before you confirm.

After you pay, you'll receive a confirmation email. Keep this email or the confirmation number for your records. If you need to dispute the payment or check its status later, you'll reference this number when you call customer service.

Setting up automatic monthly payments

If you want your bill paid the same day every month without having to remember, you can set up autopay through the EPE website. Log into your account (or create one) and navigate to the "Billing" or "Account Settings" section. Look for "Autopay" or "Automatic Payments" and select it.

You'll choose a payment date between the 1st and the 28th of each month — pick a date after you normally receive your bill so you know the amount. You'll also choose your payment method: bank account (no fee) or card (may include a fee). Once autopay is active, your bill will be paid automatically on that date each month until you cancel it.

You can change or cancel autopay anytime through your online account. If you need to pause it for one month, you can do that too — just log in and adjust your settings. If you cancel autopay and forget to pay manually, El Paso Electric will send you a late notice, so set a phone reminder if you switch back to manual payments.

Paying by phone

Call El Paso Electric's automated payment line at 1-877-877-4733. Have your account number and payment method ready. The automated system will walk you through the steps: enter your account number, confirm your zip code, and select your payment amount. You can pay with a debit card, credit card, or bank account.

Payments made by phone post the same day. You'll receive a confirmation number at the end of the call — write it down or take a screenshot. If you prefer to speak with a person instead of using the automated system, you can stay on the line after the greeting and ask to be transferred to a representative, though this may take longer during business hours.

Paying by mail

Write a check or money order for the amount due and mail it to the address printed on your bill. Do not mail it to El Paso Electric's main office — the address on your statement is a lockbox that processes payments faster. Include your account number on the check (write it in the memo line) so the payment gets credited to the right account.

Mail typically takes 7 to 10 business days to arrive and post. If your bill is due soon, mailing a check is risky — use online or phone payment instead. If you must mail a payment and the due date is approaching, call customer service at 1-877-877-4733 to let them know a payment is in the mail. They can note your account so you don't get a late fee while the check is in transit.

What to do if you can't pay your full bill

If you're short on funds and can't pay the full amount, call El Paso Electric at 1-877-877-4733 to discuss your options. You may be able to set up a payment plan where you pay part of the bill now and the rest over the next few months. El Paso Electric also has programs for customers with low income — ask about the Low Income information Program when you call.

If you're facing disconnection, call when ready. El Paso Electric typically gives notice before shutting off service, and speaking with them before that notice arrives gives you more options. Some areas also have local nonprofits that help with utility bills — your city or county may have a list of these organizations.

Troubleshooting common payment problems

If your online payment was rejected, the most common reason is a typo in your account number or zip code. Go back to the payment page and double-check both fields against your bill. If you're using a card, make sure the card hasn't expired and that you have enough available balance. If the problem persists, try paying by phone instead — the automated system may accept the payment even if the website rejected it.

If you paid online or by phone but don't see the payment posted within 24 hours, log into your account and check the payment history. Sometimes the payment is there but the balance hasn't updated yet. If it's been more than a day and the payment still doesn't show, call customer service with your confirmation number and they can look it up in their system.

If you mailed a check and it's been more than two weeks without the payment posting, call customer service. Checks occasionally get lost in the mail or misrouted. They can search for it and, if it's not found, you may need to stop payment on the original check and send a new one.

Frequently Asked Questions

Is there a fee to pay my El Paso Electric bill online?

ACH payments (from your bank account) have no fee. Credit and debit card payments include a processing fee, which the website shows you before you confirm. The fee is typically 2 to 3 percent of the payment amount. If you want to avoid the fee, use ACH or pay by mail.

Can I pay someone else's El Paso Electric bill?

Yes, you can pay another person's bill if you have their account number. Go to the EPE website, enter their account number and zip code, and pay as a guest. The payment will post to their account. You don't need their permission to pay online, but if you're setting up autopay on their account, you'll need access to their online account or you'll need to call customer service.

What time does my online payment post?

Online payments post the same day you make them, usually within a few hours. If you pay after 5 p.m., it may not post until the next business day. Payments made on weekends or holidays post the next business day. If your bill is due tomorrow, call customer service to confirm your payment went through before relying on the online system.

Can I change my due date?

Yes, you can request a different due date by calling El Paso Electric at 1-877-877-4733 or through your online account settings. You can usually choose any date between the 1st and the 28th. If you change your due date, your next bill will reflect the new date.

What happens if I pay late?

El Paso Electric charges a late fee if your payment is not received by the due date shown on your bill. The fee is a percentage of your bill amount. If you're going to be late, call customer service before the due date — they may be able to waive the fee or give you a few extra days if you're working on a payment plan.