How to Pay Your El Paso Electric Bill Online, by Phone, or Mail

El Paso Electric offers four main ways to pay your bill: online through their website, by phone, by mail, or in person at a payment center

El Paso Electric Company (EPE) serves customers across West Texas and southern New Mexico. The fastest and most convenient method is online through their customer portal at epesmart.com, where you can pay when ready with a bank account or debit card. If you prefer not to use the internet, you can call their payment line at 1-877-339-5732 during business hours, mail a check to their payment processing center, or visit a local payment location in person.

Each method has different timing and fees. Online and phone payments typically post within one business day. Mail payments take 7 to 10 business days from the time EPE receives them, so plan ahead if your bill is due soon. Some payment methods charge a small fee, while others do not.

Key Takeaways

• The EPE online portal at epesmart.com lets you pay when ready with a bank account or debit card, and you can set up automatic payments to avoid late fees.
• Phone payments through 1-877-339-5732 work during business hours and post within one business day, but you will need your account number and payment method ready.
• Mailed checks take 7 to 10 business days to process, so send them at least two weeks before your due date to avoid a late payment.
• In-person payment centers in El Paso and Las Cruces accept cash, checks, and cards, and payments post the same day you make them.

Paying online through the EPE customer portal

The EPE customer portal is the fastest way to pay and requires no fees when you use a bank account (ACH transfer). Go to epesmart.com, log in with your account number and password, and select "Pay My Bill." You will see your current balance and due date. Choose your payment amount and payment method — bank account, debit card, or credit card.

Bank account payments are free and post within one business day. Debit and credit card payments charge a convenience fee (the amount varies by processor). If you want to avoid logging in each time, you can set up automatic recurring payments on the same page. This is useful if you want EPE to withdraw the same amount on the same day each month, though you can change or cancel it anytime.

If you do not have an online account yet, you will need your account number (found on your bill) and your service address to register. The portal also shows your payment history and usage, so you can track what you have paid and when.

Paying by phone

Call EPE's automated payment line at 1-877-339-5732. The system will ask for your account number and the amount you want to pay. You can pay with a bank account or debit card. The call is free, but debit card payments may include a convenience fee. Payments post within one business day.

If you prefer to speak with a representative instead of using the automated system, you can call EPE's customer service line during business hours (hours vary by season). A representative can process your payment over the phone and answer questions about your bill or account.

Paying by mail

Write a check or money order payable to El Paso Electric Company. Include your account number on the check. Mail it to the address printed on your bill — this is usually a lockbox address, not EPE's main office. Mail payments take 7 to 10 business days from the date EPE receives them, so send your payment at least two weeks before your due date.

Do not send cash by mail. If you are concerned about timing, use online or phone payment instead. Keep a copy of your check or a photo of the front and back for your records.

Paying in person at a payment center

EPE has payment centers in El Paso and Las Cruces where you can pay in cash, check, or card. Payments made in person post the same day. The main payment center in El Paso is located at 6061 Gateway East, Building 1. Hours and additional locations change, so call customer service at 1-877-339-5732 or check epesmart.com for current addresses and hours before you go.

Bring your account number or bill with you. In-person payments are free regardless of payment method, making this a good option if you want to avoid online fees and need the payment to post when ready.

Setting up automatic payments and managing your account

Automatic payments through the online portal remove the risk of forgetting to pay and incurring a late fee. You choose the payment date and amount, and EPE withdraws it from your bank account on that day each month. You can change the amount, pause, or cancel automatic payments anytime through your online account.

If you miss a payment, EPE typically adds a late fee to your next bill. The amount depends on your bill size. If you are having trouble paying, contact EPE's customer service to ask about budget billing (which spreads your annual costs into equal monthly payments) or other options.

Frequently Asked Questions

What happens if I pay after my due date?

EPE adds a late fee to your account, usually calculated as a percentage of your bill. If you are more than 30 days late, EPE may disconnect your service. If you know you will be late, call customer service to discuss payment arrangements before the due date.

Can I pay someone else's EPE bill?

Yes, if you have their account number. You can pay online, by phone, or by mail using their account number. The person whose name is on the account will see the payment posted to their bill. You do not need to be the account holder to make a payment.

Is there a fee for paying online?

Bank account payments (ACH) are free. Debit and credit card payments charge a convenience fee set by the payment processor. The fee amount appears before you confirm the payment, so you can choose a different method if you prefer to avoid it.

How long does it take for a payment to show up on my bill?

Online and phone payments post within one business day. In-person payments post the same day. Mail payments take 7 to 10 business days from the date EPE receives them. If you are close to your due date, use online, phone, or in-person payment to avoid a late fee.

What if I do not have a bank account?

You can pay in person with cash or a debit card at an EPE payment center, or by phone with a debit card. Mail payments by check or money order are also an option. Call customer service at 1-877-339-5732 to ask about other payment methods in your area.