How to Pay Your El Paso Water Bill Online, by Mail, or in Person

Where and how to pay El Paso Water Utilities

El Paso Water Utilities lets you pay your bill through their website, by phone, by mail, or in person at payment centers. The fastest route is online through their customer portal at epwater.org, where you can set up a one-time payment or automatic monthly payments. If you prefer not to use the internet, you can call their customer service line, mail a check, or visit a payment location in El Paso.

Each method has different timing. Online and phone payments usually post within one business day. Mail payments take longer — typically five to seven business days from when El Paso Water receives your envelope. In-person payments at a payment center are processed when ready.

Key Takeaways

• You can pay online at epwater.org, by phone at 915-594-5500, by mail to the address on your bill, or at payment centers throughout El Paso.
• Online and phone payments post within one business day, while mailed checks take five to seven business days after arrival.
• El Paso Water accepts credit cards, debit cards, and bank transfers online, but mailed payments must be checks or money orders.
• You can set up automatic monthly payments through the customer portal so your bill is paid on the same date each month.
• If your bill is past due, contact El Paso Water directly before your service is disconnected — they may offer a payment plan.

Paying online through the customer portal

Go to epwater.org and log into your account using your account number and password. If you do not have an online account yet, you can create one by clicking the registration link on the login page. You will need your account number, which appears on your bill.

Once logged in, select "Pay My Bill" or "Make a Payment." You can pay with a credit card, debit card, or bank account transfer. Enter the amount you want to pay and confirm the payment method. The system will show you the processing fee if you use a credit or debit card — bank transfers have no fee. Your payment posts within one business day.

To set up automatic payments, go to the "Autopay" or "Recurring Payments" section of your account. Choose the date each month when you want the payment to come out, and whether you want to pay your full bill or a set amount. You can change or cancel automatic payments anytime through your account.

Paying by phone or mail

Call El Paso Water customer service at 915-594-5500 to pay by phone. A representative will take your payment information and process the payment over the phone. You can pay with a credit card, debit card, or bank account information. Phone payments post within one business day, just like online payments.

To pay by mail, write a check or money order and send it to the address printed on your bill. Do not send cash. Include your account number on the check so El Paso Water knows which account to credit. Mail your payment at least one week before your due date to account for postal delays. Payments take five to seven business days to post after El Paso Water receives them.

Paying in person at El Paso Water locations

El Paso Water operates payment centers where you can pay in person with cash, check, or debit card. Payments made in person are processed when ready. The main payment center is located at 1154 E. Lohman Avenue in Las Cruces, though El Paso Water also accepts payments at other locations throughout the region — check their website for the full list of payment centers and their hours.

Some utility bill payment services and grocery stores in El Paso also accept El Paso Water payments. These third-party locations may charge a fee. Call 915-594-5500 to confirm which locations near you accept payments and whether a fee applies.

What to do if your bill is overdue

If your bill is past due, El Paso Water may disconnect your water service. Before that happens, contact them at 915-594-5500 to discuss your options. They may be able to set up a payment plan that lets you pay your overdue balance over several months instead of all at once.

If your service has already been disconnected, you will need to pay the full overdue amount plus a reconnection fee to restore water. The reconnection fee varies depending on your account type. Ask El Paso Water what the total amount due is, including any reconnection charges, before you make your payment.

Payment timing and when your bill is considered paid

El Paso Water considers your bill paid on the date the payment posts to your account, not the date you submit it. Online and phone payments post within one business day. In-person payments post when ready. Mailed checks post five to seven business days after El Paso Water receives them in their office.

If your due date is approaching and you are mailing a check, send it at least one week early to make sure it arrives and posts before the important date. If you are cutting it close, use online or phone payment instead — both post within one business day and are safer than relying on mail delivery.

Frequently Asked Questions

Can I pay my El Paso Water bill with a credit card online?

Yes, you can pay with a credit card through the online portal at epwater.org. El Paso Water charges a processing fee for credit card payments, which the system shows you before you confirm the payment. Bank account transfers have no fee.

What if I pay online but my payment does not show up right away?

Online payments post within one business day. If more than one business day has passed and your payment still does not appear, log back into your account to confirm the payment went through. If you see a confirmation number, the payment was submitted. Contact El Paso Water at 915-594-5500 if you cannot find a record of your payment.

Can I set up automatic payments so I do not have to pay every month?

Yes. Log into your account at epwater.org, go to the autopay section, and choose the date each month when you want the payment to come out. You can pay your full bill automatically or set a fixed amount. You can change or stop automatic payments anytime through your account.

What happens if I mail my check but it gets lost?

If your check does not arrive within seven business days, contact El Paso Water at 915-594-5500 with the check number and amount. They can help you track it or advise you to stop payment and resend. To avoid this risk, use online or phone payment for time-sensitive bills.

Do I have to pay the full bill amount, or can I pay part of it?

You can pay any amount toward your bill, whether it is the full amount or a partial payment. However, if you pay less than the full amount due, your account will still show a balance and may accrue late fees if the remaining balance is not paid by the due date.