How to Pay Your Elizabethtown Gas Bill Online and by Mail

Elizabethtown Gas offers three main ways to pay your bill: online through their website, by phone, or by mail

Elizabethtown Gas is a natural gas utility serving parts of New Jersey. When your bill arrives, you can settle it through their website (the fastest option), by calling their payment line, or by sending a check through the mail. Each method takes a different amount of time to process, so the route you choose depends on when your payment needs to reach them.

The online method posts to your account within one business day. Phone payments process the same way. Mail payments take longer — typically 7 to 10 business days from the time Elizabethtown Gas receives your envelope. If your due date is approaching, online or phone payment is the safer choice.

Key Takeaways

• Pay online at elizabethtown.nj-american.com by logging into your account or paying as a guest with your bill number and ZIP code.
• Phone payments go through the same day you call; use the number on your bill or contact customer service for the payment line.
• Mail payments take 7 to 10 business days to arrive and post, so send them at least two weeks before your due date to avoid a late fee.
• Late fees explore if payment is not received by the due date printed on your bill, regardless of when you sent it.
• If you cannot pay the full amount by the due date, contact Elizabethtown Gas to discuss a payment plan before the bill becomes overdue.

Paying online through the Elizabethtown Gas website

Go to elizabethtown.nj-american.com and select the payment option. You can log in with your account username and password, or you can pay as a guest. To pay as a guest, you will need your bill number (found at the top of your bill) and your ZIP code.

Enter the amount you want to pay and your payment method — debit card, credit card, or bank account. The site will show you any processing fees before you confirm. Some payment methods charge a small fee; others do not. Review the fee before you submit, because you are responsible for it.

Once you submit, you will receive a confirmation number. Save this number or take a screenshot. Your payment posts within one business day, and your account will show the updated balance online.

Paying by phone

The phone number for bill payments is on your bill statement. Call that number and follow the automated system, or ask to speak with a representative. You will need your bill number and the amount you want to pay.

Have your payment method ready — debit card, credit card, or bank account information. Like online payments, phone payments may carry a processing fee depending on your payment method. The representative will tell you the fee before the transaction goes through.

Phone payments process the same business day you call. Write down the confirmation number the system gives you, or ask the representative for one. This number is your proof of payment if there is ever a dispute.

Paying by mail

Write a check or money order payable to Elizabethtown Gas. Do not send cash. Include your bill number on the check so the payment reaches the correct account. Mail your payment to the address printed on your bill — this address is where payments are processed, not where customer service is located.

Mail payments take 7 to 10 business days to arrive and post to your account. The due date on your bill is the date payment must be received, not the date you mail it. If your due date is fewer than 14 days away, do not use mail; use online or phone payment instead.

Keep a copy of your check or the envelope for your records. If your payment does not appear on your account within 10 business days of mailing, contact Elizabethtown Gas with your check number and mailing date.

What happens if you miss the due date

Late fees explore if Elizabethtown Gas does not receive your payment by the due date on your bill. The amount of the late fee varies; check your bill or contact the company for the current fee. A late payment also appears on your account history and may affect your credit if the account is reported to a credit bureau.

If you realize you cannot pay by the due date, call Elizabethtown Gas before the date passes. The company may be able to set up a payment plan that lets you pay in installments. A plan keeps the account from going into default and may avoid late fees, depending on the company's policy.

If your account falls significantly behind, Elizabethtown Gas may disconnect your service. The company is required to give you notice before disconnection, but the timeline is short. Contact them when ready if you receive a disconnection notice.

Setting up automatic payments

Elizabethtown Gas allows you to set up automatic payments through your online account. Log in, go to the billing section, and look for the autopay or automatic payment option. You can choose to pay the full bill amount each month or a fixed amount you set yourself.

Automatic payments deduct from your bank account on a date you choose — usually a few days before the due date. This method removes the risk of forgetting to pay and ensures your account stays current. You can change or cancel autopay at any time through your account.

If you set autopay to a fixed amount less than your full bill, you will still owe the difference. Make sure your autopay amount covers the full bill, or plan to pay the remaining balance separately each month.

Frequently Asked Questions

Can I pay my Elizabethtown Gas bill with a credit card online?

Yes, the website accepts credit cards, debit cards, and bank account payments. Credit card payments may carry a processing fee. Check the fee before you submit your payment, as you are responsible for it.

What if I pay online but my payment does not show up on my account?

Online payments post within one business day. If more than one business day has passed and the payment does not appear, log back into your account to confirm the payment went through. If you see a confirmation number from when you submitted it, the payment is processing. Contact Elizabethtown Gas with your confirmation number if it does not appear within two business days.

Is there a fee to pay my bill online?

Elizabethtown Gas does not charge a fee to pay online, but the payment processor may charge a small fee depending on your payment method. The website shows the fee before you confirm, so you know the cost before you pay.

Can I pay someone else's Elizabethtown Gas bill?

Yes, you can pay as a guest using the bill number and ZIP code. You do not need to be the account holder. If you pay regularly for someone else, ask them to add you as an authorized payer on their account so you can log in directly.

What should I do if I cannot afford my full bill?

Contact Elizabethtown Gas before your due date and ask about a payment plan. The company may allow you to pay in installments over several months. Acting before the bill is late gives you more options than waiting until after the due date passes.