How to Pay Your Enbridge Energy Bill Online, by Phone, or Mail

Where and how to pay Enbridge

Enbridge Energy offers several ways to pay your bill: online through their website or mobile app, by phone, by mail, or in person at authorized payment locations. The online method is fastest and gives you when ready confirmation. Phone payment takes a few minutes and requires your account number. Mail and in-person payments take longer to process but do not require internet access or a phone call.

Your bill arrives monthly and shows a due date, usually about 20 days after the bill date. Enbridge does not charge a fee for any of these payment methods. The method you choose does not affect your account status or service — only whether the payment reaches Enbridge by the due date.

Key Takeaways

• Online payment through Enbridge's website or mobile app is the fastest method and shows confirmation when ready.
• Phone payment requires your account number and takes about five minutes; the number is on your bill.
• Mail payments should be sent at least one week before the due date to arrive on time.
• In-person payment at authorized locations or Enbridge offices is available in some areas but requires you to travel.
• Automatic payment (autopay) deducts your bill from a bank account or credit card on a date you choose each month.

Paying online through Enbridge's website or app

Go to Enbridge's website and log into your account, or read the Enbridge mobile app and sign in. You will need your account number and password. If you do not have an online account, you can create one using your account number and the phone number or email on file with Enbridge.

Once logged in, select "Pay My Bill" or a similar option (the exact wording varies by region). Enter the amount you want to pay — you can pay the full bill, a partial amount, or more than the bill. Choose your payment method: debit card, credit card, or bank account. Review the details and confirm. Enbridge will show you a confirmation number when ready; save or print this for your records.

Online payments typically post to your account within one business day. If you pay before 11:59 p.m. on the due date, the payment counts as on-time, though the funds may not appear in Enbridge's account until the next day.

Paying by phone

Call the phone number on your Enbridge bill. Have your account number ready. An automated system or representative will ask you to confirm your account and the amount you want to pay. You can pay with a debit card, credit card, or bank account information.

Phone payments are processed when ready and you will receive a confirmation number. Write down this number for your records. The payment typically posts within one business day, the same as online payment.

Some regions offer a phone number specifically for bill payment; others route you through customer service. Either way, the process is the same and there is no fee.

Paying by mail

Write a check or money order payable to Enbridge Energy. Include your account number on the check. Place the check and your bill stub (if you have one) in an envelope and mail it to the address shown on your bill — this address is specific to your region and payment processing center.

Mail payments take 7 to 10 business days to arrive and post to your account. To may support your payment arrives by the due date, mail it at least one week early. If you mail it after that window, it may arrive late and trigger a late fee, even though you sent it on time.

Keep a record of the check number and the date you mailed it. If you need proof of payment, you can reference this information or contact Enbridge customer service.

Paying in person

Enbridge offices and authorized payment locations (such as certain retail stores or utility payment centers) accept in-person payments in cash, check, or debit card. The locations and hours vary by region. Check Enbridge's website or call customer service to find a location near you and confirm their hours before you go.

In-person payments are processed when ready and you receive a receipt on the spot. This method is useful if you do not have internet access, prefer not to use a phone, or want to hand over cash without mailing a check.

Setting up automatic payment (autopay)

Automatic payment deducts your bill from your bank account or credit card on a date you choose each month, usually around the due date. To set this up, log into your online account on Enbridge's website or app, find the autopay or recurring payment option, and enter your bank or card details. You choose whether to pay the full bill amount or a fixed amount each month.

Autopay removes the risk of forgetting to pay and ensures your payment arrives on time every month. You can change or cancel autopay at any time through your online account. If your bill amount varies significantly month to month, you can set autopay to a fixed amount and pay any remaining balance manually.

What to do if you miss the due date

If your payment does not arrive by the due date shown on your bill, Enbridge may charge a late fee. The amount of the late fee varies by region and is shown on your bill or in your account terms. A late payment also appears on your account history.

If you know your payment will be late, contact Enbridge customer service before the due date to discuss your options. Some regions offer short grace periods or the ability to arrange a payment plan. Paying as soon as possible after the due date stops additional late fees from accruing.

Frequently Asked Questions

Does Enbridge charge a fee to pay my bill?

No. Enbridge does not charge a fee for online, phone, mail, or in-person payments. Some credit card companies or banks may charge their own fees for processing the payment, but Enbridge itself does not.

How long does it take for my payment to show up?

Online and phone payments typically post within one business day. Mail payments take 7 to 10 business days. In-person payments show up when ready. The due date is based on when Enbridge receives the payment, not when you send it, so mail early to be safe.

Can I pay someone else's Enbridge bill?

You can pay online or by phone if you have the account number and access to the account. For mail or in-person payment, you can send a check with the account number written on it, but Enbridge may contact the account holder to confirm the payment. Call Enbridge customer service if you are unsure.

What if I pay too much?

Enbridge will credit the overpayment to your next bill. If you want a refund instead, contact customer service and request one. Refunds typically take one to two billing cycles to process.

Can I change my payment due date?

Your due date is set by Enbridge based on your billing cycle and region. You cannot change it, but you can pay early or set up autopay for a different date within the month. Contact Enbridge customer service if you have questions about your specific due date.