How to Pay Your Entergy Bill Online and by Phone

How to pay Entergy through their website or app

Entergy operates the Pay My Bill portal on their website, where you can make a one-time payment or set up recurring payments using a bank account or debit card. To pay online, go to entergy.com, click "Pay My Bill" in the top navigation, and enter your account number and ZIP code. You'll then choose your payment amount and method.

Entergy also offers a mobile app called the Entergy Mobile App, available on iOS and Android, that lets you pay directly from your phone. The app shows your current balance, usage history, and payment due date. Payments made through the website or app typically post within one business day if you pay before 5 p.m. Central Time on a business day.

If you're paying with a bank account (ACH transfer), there is no fee. If you use a debit or credit card, Entergy charges a processing fee that varies depending on the card type — typically between $1.50 and $3.95 for standard processing. You can also choose expedited processing for an additional fee if you need the payment to post the same day.

Key Takeaways

• Entergy's Pay My Bill portal on entergy.com accepts payments by bank account (no fee) or debit/credit card (with a processing fee).
• The Entergy Mobile App lets you pay from your phone and shows your balance and usage in real time.
• Payments made before 5 p.m. Central Time on a business day post within one business day; expedited same-day processing is available for an extra fee.
• You can set up automatic recurring payments so your bill is paid on the same date each month without logging in each time.
• If you do not have internet access, you can pay by phone at 1-800-ENTERGY (1-800-368-3749) using a bank account or card.

Paying Entergy by phone or mail

If you prefer not to pay online, you can call Entergy's automated payment line at 1-800-ENTERGY (1-800-368-3749) to pay by phone using a bank account or debit card. The automated system is available 24 hours a day, 7 days a week. You'll need your account number and either your bank routing and account numbers or your card information.

You can also mail a check or money order to the address shown on your bill. Payments sent by mail typically take 7 to 10 business days to post, so mail your payment well before your due date to avoid a late fee. Write your account number on the check or money order so Entergy can match it to your account.

Some Entergy customers can also pay in person at authorized payment locations, though these vary by region. Call 1-800-ENTERGY to ask whether there is a payment location near you.

Setting up automatic payments

Entergy's AutoPay feature lets you authorize the company to withdraw your bill amount from your bank account on a date you choose each month. To set up AutoPay, log into Pay My Bill, go to "Manage AutoPay," and enter your bank account information. You can change the payment date or cancel AutoPay at any time through the same portal.

AutoPay withdrawals are free and post within one business day. If your bill amount varies month to month (as most residential bills do), Entergy will withdraw the full amount due each billing cycle. You can view your AutoPay history and upcoming scheduled payments in your account dashboard.

If you want to pause AutoPay for a month or make a one-time payment outside your regular schedule, you can do so through Pay My Bill without canceling the entire AutoPay arrangement.

What to do if your payment doesn't post

If you made a payment and it has not appeared in your account after the expected timeframe, log into Pay My Bill and check your payment history. The history shows the date, amount, and status of every payment you've made. Payments usually show as "Pending" for one business day before moving to "Posted."

If a payment shows as "Failed" or "Declined," the most common reasons are insufficient funds, an expired card, or a mismatch between the address on your card and the address in your Entergy account. Try paying again with a different payment method, or call 1-800-ENTERGY to speak with a representative who can troubleshoot the issue.

If you paid by check or money order and it has been more than 10 business days since you mailed it, call Entergy to confirm they received it. Provide the check number and amount so they can search their records.

Understanding your Entergy bill and due date

Your Entergy bill shows your account number, service address, billing period, current charges, and due date. The due date is typically 20 to 25 days after your bill is issued. If you pay after the due date, Entergy may charge a late fee, which is added to your next bill.

Your bill also breaks down your charges by category: base service charge, energy charges, taxes, and any riders or adjustments specific to your rate plan. If you have questions about what you're being charged, you can view a detailed breakdown in Pay My Bill or call 1-800-ENTERGY.

If you're having trouble paying your bill, Entergy offers payment plans and hardship programs for customers facing financial difficulty. Call 1-800-ENTERGY to discuss your options.

Paying a past-due or disconnection notice

If your account is past due, Entergy may send you a disconnection notice warning that service will be shut off if payment is not received by a certain date. You can still pay through Pay My Bill, by phone, or by mail, and Entergy will accept the payment up until the disconnection date listed on the notice.

If you receive a disconnection notice and cannot pay the full amount, call 1-800-ENTERGY when ready to discuss a payment plan or other options. Entergy may be able to extend your due date or set up a partial payment arrangement to keep your service active while you catch up.

Payments made after a disconnection notice is issued may take longer to process, so pay as soon as possible. If your service is disconnected, you will need to pay the full past-due balance plus a reconnection fee to restore power.

Frequently Asked Questions

Is there a fee to pay my Entergy bill online?

There is no fee if you pay from a bank account (ACH). If you use a debit or credit card, Entergy charges a processing fee, usually $1.50 to $3.95 depending on the card type. Standard processing takes one business day; expedited same-day processing costs extra.

Can I pay someone else's Entergy bill?

Yes, you can pay another person's bill if you have their account number. Enter their account number and ZIP code in Pay My Bill, and you can make a one-time payment without needing to log into their account. The payment will be applied to their bill.

What time does Entergy process payments?

Payments made through Pay My Bill or the mobile app before 5 p.m. Central Time on a business day post within one business day. Payments made after 5 p.m. or on weekends/holidays are processed the next business day. Phone payments are processed 24 hours a day.

Can I get a receipt for my Entergy payment?

Yes. When you pay online or by phone, you'll receive a confirmation number when ready. You can also view all your payment history and receipts by logging into Pay My Bill and checking your account dashboard.

What should I do if I think I was charged twice?

Check your payment history in Pay My Bill to see all transactions. If you see a duplicate charge, call 1-800-ENTERGY with the payment dates and amounts. A representative can investigate and process a refund if an error occurred.