How to Pay Your FedEx Bill Online and by Mail

How to pay a FedEx bill

You can pay a FedEx bill through your FedEx account online, by phone, or by mail. The fastest method is logging into your FedEx account at fedex.com, finding your invoice, and paying directly through the website. If you do not have an online account, you can call FedEx Customer Service at 1-800-463-3339 to make a payment over the phone. Payments by mail take longer — typically 7 to 10 business days to post — so use this method only if you cannot pay online or by phone.

FedEx accepts credit cards, debit cards, and bank account transfers for online and phone payments. The method you choose does not affect how quickly your payment is processed, though paying online is usually fastest because the transaction posts the same day. If you are paying an overdue balance, confirm the exact amount owed before you pay, because FedEx may have added late fees or interest depending on your account type and payment terms.

Key Takeaways

• Online payment through your FedEx account at fedex.com is the fastest method and posts the same day you submit it.
• Phone payments through FedEx Customer Service at 1-800-463-3339 take the same time as online payments but require speaking with a representative.
• Mail payments take 7 to 10 business days to reach FedEx and post to your account, so use this method only when other options are not available.
• FedEx accepts credit cards, debit cards, and bank account transfers for all payment methods.
• Check your invoice for the exact amount owed before paying, because late fees or interest may have been added to overdue balances.

Paying online through your FedEx account

Log into your FedEx account at fedex.com using your username and password. If you do not have an account, you will need to create one before you can pay online. Once you are logged in, look for a section labeled "Billing" or "Invoices" — the exact location varies depending on whether you have a personal or business account, but it is usually in the main menu or under "My Account."

Find the invoice you want to pay and select it to view the full details, including the amount due and the due date. FedEx will show you any unpaid invoices and their current status. Click the "Pay Now" button or similar option on the invoice. You will be taken to a payment screen where you enter your payment method — credit card, debit card, or bank account information — and confirm the amount. After you submit the payment, you will receive a confirmation number on screen and by email.

Online payments post when ready, meaning your account will show the payment as received the same day. However, if you are paying from a bank account using an electronic transfer, the funds may take one business day to clear. If you need to pay by a specific date to avoid late fees, pay at least one business day before that date if you are using a bank account transfer.

Paying by phone with FedEx Customer Service

Call FedEx Customer Service at 1-800-463-3339 to pay by phone. Have your invoice number and payment method ready before you call. A representative will look up your account, confirm the amount owed, and walk you through the payment process. You can pay with a credit card, debit card, or by providing your bank account information for an electronic transfer.

Phone payments are processed the same day you call, just like online payments. The main difference is that you are speaking with a person, which can be helpful if you have questions about your invoice or need to discuss a payment plan. FedEx Customer Service is available Monday through Friday during business hours, though hours vary by location. If you call outside business hours, you may reach an automated system that can direct you to online payment options or take a message for a callback.

Paying by mail

To pay by mail, write a check or money order for the amount shown on your invoice. Do not send cash. On the check or money order, write your FedEx account number in the memo line so the payment is applied to the correct account. Include a copy of your invoice or a note with your account number and the invoice number you are paying.

Mail your payment to the address shown on your invoice. Different FedEx divisions and account types may have different mailing addresses, so always check your invoice for the correct address rather than using a general FedEx mailing address. Mail payments typically take 7 to 10 business days to arrive and post to your account. If your payment is due before that window closes, do not use mail — use online or phone payment instead.

What to do if you cannot log into your FedEx account

If you forgot your password, go to fedex.com and click "Forgot Password" on the login page. FedEx will send you a link to reset your password by email. Check your spam folder if you do not see the email within a few minutes. If you do not have an account at all, you can create one on the same login page by clicking "Create Account" and following the prompts.

If you are having trouble creating an account or resetting your password, call FedEx Customer Service at 1-800-463-3339. A representative can help you regain access to your account or process your payment over the phone instead. Having your account number or the phone number associated with your account will speed up this process.

Understanding your FedEx invoice

Your FedEx invoice shows the services you used, the charges for each service, any taxes or fees, and the total amount due. The invoice also lists the due date — this is the date by which FedEx expects payment to avoid late fees. Some business accounts have net payment terms, meaning you have 15, 30, or 60 days from the invoice date to pay, while others require payment upon receipt.

If you see charges you do not recognize or believe are incorrect, contact FedEx before you pay. You can dispute a charge, and FedEx will investigate. Paying the full amount does not prevent you from disputing a charge later, but it is often easier to resolve the issue before payment. If you have an ongoing account with FedEx, you may also be able to set up automatic payments so you do not have to remember to pay each invoice manually.

Frequently Asked Questions

Can I set up automatic payments for my FedEx bill?

Yes. Log into your FedEx account, go to the Billing section, and look for an option to set up automatic or recurring payments. You can choose to pay the full invoice amount automatically on a set date each month, or you can set a minimum payment amount. This prevents missed payments and late fees.

What happens if I pay late?

FedEx may charge a late fee on overdue balances, depending on your account type and payment terms. The late fee amount and when it is applied varies. If your account is significantly overdue, FedEx may suspend your shipping services until the balance is paid. Check your invoice or account terms to see what late fees explore to your account.

Can I pay part of my bill now and the rest later?

Yes. You can make a partial payment through your online account or by phone. When you enter the payment amount, you can choose to pay less than the full invoice total. The remaining balance will stay on your account and may accrue late fees if not paid by the due date, depending on your account terms.

How do I know if my payment went through?

After you submit an online or phone payment, you will receive a confirmation number when ready. FedEx also sends a payment confirmation email to the address on your account. Log back into your account within a few hours to see the payment reflected in your invoice history. Mail payments take longer to show up — usually 7 to 10 business days.

What if I need a receipt for my FedEx payment?

Online and phone payments generate a confirmation number that serves as your receipt. You can print the confirmation page or save the confirmation email. For mail payments, keep a copy of the cancelled check or money order receipt from your bank. You can also log into your FedEx account and view your payment history, which shows all past payments and their dates.