How to Pay Your Verizon Fios Bill Online, by Phone, and by Mail

Ways to pay your Verizon Fios bill

Verizon Fios offers four main ways to pay your bill: online through your Fios account, by phone through their automated system or a representative, by mail with a check or money order, or through automatic payments from your bank account. The fastest and most direct route is online — you can log into your Fios account, see your balance, and submit payment in minutes without waiting for mail delivery or speaking to anyone. If you prefer not to use the internet, you can call Verizon's automated payment line or speak to a representative, and both routes process when ready.

Each method has a different timeline for when the payment reaches Verizon's account. Online and phone payments typically post within one business day. Mail payments take seven to ten business days from the date you send them, so if your due date is approaching, mailing a check is the slowest choice. Automatic payments from your bank account are the most reliable if you want to avoid late fees, because they happen on a schedule you set and do not depend on you remembering to pay.

Key Takeaways

• Online payment through your Fios account is the fastest method and shows your balance and payment history in real time.
• Phone payments process when ready whether you use the automated system or speak to a representative, and you can pay with a debit card, credit card, or bank account.
• Mail payments take seven to ten business days, so they should only be used if your due date is more than two weeks away.
• Automatic payments set up through your Fios account prevent late fees by charging your bank account on the same date each month.
• Verizon does not charge a fee for any of these payment methods, though your bank may charge a fee if you use a credit card.

Paying online through your Fios account

To pay online, go to the Verizon website, sign into your Fios account with your username and password, and select the payment option from your account dashboard. You will see your current balance, due date, and payment history. Choose the amount you want to pay — you can pay the full balance, the minimum due, or a custom amount. Enter your payment method: debit card, credit card, or bank account. Online payments process when ready and you will receive a confirmation number on screen.

If you do not have a Verizon online account yet, you can create one by visiting the Fios website and selecting "Create Account" or "Sign Up". You will need your account number, which appears on your Fios bill, and your phone number or email address. Once your account is set up, you can pay anytime without calling or mailing anything.

The Fios website also shows your payment history, which is useful if you need to confirm that a payment posted or if you are disputing a charge. You can read your bill as a PDF and set up automatic payments from the same dashboard.

Paying by phone

Verizon's automated phone payment system is available 24 hours a day. Call 1-800-922-0204 and follow the prompts to enter your account number and the amount you want to pay. You will need a debit card, credit card, or bank account number ready. The system will confirm your payment and give you a confirmation number before the call ends. This method takes about five minutes and the payment posts within one business day.

If you prefer to speak to a representative, call the same number and select the option to speak to someone. A representative can answer questions about your bill, discuss payment plans if you are behind, or help you set up automatic payments. Wait times vary depending on call volume, but representatives are available during business hours and some evenings.

Paying by mail

To pay by mail, write a check or money order for the amount you owe and include your account number on the check. Mail it to the address shown on your Fios bill — this address changes based on which Verizon processing center handles your account, so always use the address printed on your current bill, not an old one. Do not mail cash.

Mail payments take seven to ten business days to reach Verizon and post to your account. If your due date is fewer than ten days away, mailing a check will likely result in a late fee. For bills due soon, use online payment or call instead. Keep a record of the check number and the date you mailed it in case you need to follow up on a payment that does not post.

Setting up automatic payments

Automatic payments remove the need to remember to pay each month and help you avoid late fees. Log into your Fios account online, go to the Billing section, and select "Autopay" or "Automatic Payments". Choose the date each month when you want the payment to come out of your bank account — most people choose the due date or a few days before. Select your payment method: bank account, debit card, or credit card.

Once automatic payments are set up, Verizon will charge your account on that date each month for your full bill. You can change the payment date or amount, pause the payments, or cancel them anytime through your online account. You will still receive a bill each month showing what was charged, so you can verify the amount is correct.

Automatic payments from a bank account are the most reliable because they do not depend on card expiration dates or changes to your card number. If you use a debit or credit card for automatic payments, update your card information in your Fios account if you get a new card.

Payment methods and fees

Verizon accepts debit cards, credit cards, and bank accounts for all payment methods — online, phone, and automatic payments. There is no fee from Verizon for paying your bill, regardless of which method you choose. However, your bank or credit card company may charge a fee if you pay with a credit card, so check your card's terms before using it.

If you pay by check or money order through the mail, there is no fee, but you bear the cost and risk of mailing. Some people use a stamp and envelope; others use certified mail if they want proof of delivery, which costs extra.

What to do if your payment does not post

If you paid online or by phone and do not see the payment in your account within one business day, log back into your Fios account and check your payment history. The confirmation number you received when you paid should appear there. If it does not, call Verizon at 1-800-922-0204 and provide your confirmation number — a representative can tell you whether the payment was received and when it will post.

If you mailed a check and it has been more than ten business days since you sent it, call Verizon with the check number and the date you mailed it. A representative can search for the check in their system. If the check was lost in the mail, Verizon may ask you to stop payment on the original check through your bank and send a new payment by phone or online instead.

Frequently Asked Questions

Can I pay my Fios bill with a credit card without a fee?

Verizon does not charge a fee for credit card payments, but your credit card company may charge a cash advance fee or process it as a purchase depending on your card's terms. Check with your card issuer before paying with credit. Debit cards and bank accounts typically have no fee.

What happens if I miss my due date?

If your payment does not post by the due date, Verizon may charge a late fee, which varies by state and account type. Your service may also be suspended if the bill remains unpaid for 30 days or more. Paying as soon as you realize you are late will stop additional late fees from accruing, though the first late fee may remain on your account.

Can I set up automatic payments for only part of my bill?

Automatic payments through Fios charge your full monthly bill on the date you choose. You cannot set up automatic payments for a partial amount. If you want to pay a custom amount each month, you will need to pay manually through the website or by phone.

Is my payment information find when I pay online?

Verizon's website uses encryption to protect your payment information. Your account is password-protected, and you should use a strong password and not share your login details. If you are concerned about security, paying by phone with a representative or mailing a check are alternatives, though they are slower.

Can I get a receipt for my payment?

Yes. Online and phone payments give you a confirmation number on screen or by phone. Mail in a check and keep a copy for your records. Your Fios account online shows your full payment history, which serves as a receipt. You can read and print your bill and payment history anytime.