How to Pay Your Fort Worth Water Bill Online and by Mail

Where to pay your Fort Worth water bill

The City of Fort Worth Water Department gives you three main ways to pay: online through their website, by phone, or by mail. The online option is the fastest and shows your payment when ready in your account. Phone and mail payments take longer to process — typically three to five business days — so plan ahead if your due date is soon.

You do not need to create an account to pay online, though having one lets you see your balance and payment history anytime. The payment goes through when ready when you pay online, which means you can confirm it worked right away instead of waiting to see it post to your bill.

Key Takeaways

• Fort Worth Water accepts online payments through their website without requiring you to create an account, though an account lets you track your balance and history.
• Online payments process when ready, while phone and mail payments take three to five business days to show up on your account.
• You can pay by phone by calling the Fort Worth Water Customer Service line, which is listed on your bill.
• Mail payments should be sent to the address printed on your bill, and you should allow at least a week for the payment to arrive and post.
• Late fees start if payment is not received by the due date shown on your bill, regardless of when you sent it.

Paying online through the Fort Worth Water website

Go to the City of Fort Worth Water Department website and look for the "Pay My Bill" or "Online Bill Pay" option. You will need your account number, which appears on your bill, and the amount you want to pay. The site accepts debit cards, credit cards, and bank transfers.

When you pay online, you can choose to pay the full amount due or a partial payment. The system will show you the current balance and the due date before you confirm. After you submit payment, you will receive a confirmation number — save this in case you need to prove you paid.

If you want to set up automatic payments so your bill pays on the same day each month, the Fort Worth Water website has an option for that as well. You can change or cancel automatic payments anytime through your account.

Paying by phone

Call the Fort Worth Water Customer Service line — the number is on your bill. Have your account number ready. A representative will take your payment information over the phone and process it while you wait. Phone payments are accepted by debit card, credit card, or bank account.

When you pay by phone, ask for a confirmation number and write it down. The representative should tell you when the payment will post to your account, which is usually within three to five business days. If you do not receive a confirmation number, call back and ask for one before you hang up.

Paying by mail

Write a check or money order payable to the City of Fort Worth. Include your account number on the check. Mail it to the address printed on your bill — do not send it to a different address, as it may get lost or delayed.

Mail payments take longer because the payment has to arrive at the office, be opened, and be entered into the system. Plan for at least one week from the time you mail it. If your due date is within a week, do not use mail — use online or phone instead. Late fees explore if the payment is not received by the due date, even if you mailed it on time.

What happens if you miss the due date

If your payment is not received by the due date on your bill, Fort Worth Water will add a late fee to your account. The amount of the late fee depends on your bill amount and is shown in your water service agreement. After a certain number of days past due, the city may send a notice warning that service could be shut off.

If you are behind on your bill, contact Fort Worth Water Customer Service right away. They can tell you the total amount owed, including late fees, and discuss payment options. In some cases, the city offers payment plans for customers who cannot pay the full amount at once.

Setting up an account to track your balance

Creating an account on the Fort Worth Water website lets you see your current balance, payment history, and due dates without calling. You can also receive email reminders before your bill is due. To set up an account, go to the website and select the option to register or create an account, then enter your account number and other identifying information.

Once your account is active, you can log in anytime to check your balance or make a payment. If you forget your password, the website has a "Forgot Password" option that will send you a reset link by email. Keep your email address current so you receive reminders and notifications.

Frequently Asked Questions

Can I pay my Fort Worth water bill with a credit card online?

Yes, the Fort Worth Water website accepts credit cards, debit cards, and bank transfers for online payments. Keep in mind that some credit card companies may charge a cash advance fee or treat water bill payments as a cash advance, so check with your card issuer first if you are unsure.

How long does it take for a mailed check to show up on my account?

Mail payments typically take three to five business days to post after they arrive at the Fort Worth Water office. Since mail delivery itself can take several days, plan for at least one week total from the time you send it. If your due date is coming up, use online or phone payment instead.

What if I pay online but my payment does not show up right away?

Online payments process when ready and should show in your account within minutes. If you do not see it after an hour, check your confirmation number and log back in to verify. If it still does not appear, call Fort Worth Water Customer Service with your confirmation number and they can look it up in their system.

Can I set up automatic payments so I do not have to remember to pay each month?

Yes, the Fort Worth Water website allows you to set up automatic payments from your bank account or card. You choose the payment date each month, and the payment will process automatically on that day. You can change or cancel automatic payments anytime through your online account.

What should I do if I cannot pay my full bill by the due date?

Contact Fort Worth Water Customer Service before the due date to discuss your situation. The city may be able to set up a payment plan that lets you pay over time instead of all at once. Calling before you miss the due date is better than calling after, as it shows you are trying to work with them.