How to Pay Your FPL Electric Bill Online, by Phone, or Mail

FPL's main payment methods and where to find them

Florida Power & Light (FPL) lets you pay your bill through their website, mobile app, phone, mail, or in person at a payment center. The fastest route is their website at fpl.com or their mobile app — both process payments when ready and show your balance right away. If you prefer to speak with someone, you can call FPL's customer service line, and if you want to pay without internet access, you can mail a check or visit a local payment location.

Each method has a different timeline. Online and app payments post within one business day. Phone payments also post within one business day but may include a small fee depending on how you pay. Mail takes 7 to 10 business days from when FPL receives it, so send it early if your due date is coming up. In-person payments at authorized locations post the same day.

FPL does not charge a fee for online or app payments, and does not charge a fee for mailed payments. Phone payments may have a fee — FPL's customer service can tell you the amount when you call, since it varies by payment method.

Key Takeaways

• Online and app payments are free and post within one business day, making them the fastest option if you have internet access.
• Phone payments post within one business day but may include a small fee that varies depending on how you pay.
• Mailed payments take 7 to 10 business days from receipt, so send them at least two weeks before your due date to avoid a late payment.
• FPL payment centers accept in-person payments that post the same day, and their locations are listed on the FPL website.
• Your FPL account number appears on your bill and is required for all payment methods except in-person payments at some locations.

Paying online through the FPL website

Go to fpl.com and look for the "Pay My Bill" or "Billing" section. You will need your account number (found on your bill) and either a checking account, savings account, or debit card. Enter your account number, the amount you want to pay, and your payment method details. FPL will show you a confirmation screen with the payment date before you submit — review it to make sure the amount and account are correct.

After you submit, FPL sends a confirmation email to the address on file. The payment posts within one business day. If you need to change or cancel a payment, you can do so through your FPL account online, but only before the payment processes — once it posts, you will need to contact FPL customer service to request a refund.

If you set up an online account, you can also see your bill history, view your current balance, and set up automatic payments so you do not have to log in each month. Automatic payments can be set to withdraw on a date you choose, and you can change or stop them anytime through your account.

Paying through the FPL mobile app

read the FPL mobile app from the Apple App Store or Google Play Store. Log in with your account number and password, or create a new account if you do not have one. The app works the same way as the website — enter your account number, payment amount, and payment method, then review the confirmation before submitting.

Mobile app payments post within one business day and are free. The app also shows your current balance, recent payments, and usage history, which can help you spot unusual charges or track your energy use month to month. You can set up automatic payments through the app as well.

Paying by phone

Call FPL customer service at 1-800-226-3545. Have your account number and payment method ready. A representative will walk you through the payment process and tell you if there is a fee for your chosen payment method. Phone payments post within one business day.

Phone payments are useful if you do not have internet access, prefer to speak with someone, or have questions about your bill while you are paying. FPL's customer service team can also help you set up automatic payments by phone or answer questions about your account.

Paying by mail

Write a check or money order payable to FPL. Include your account number on the check. Mail it to the address shown on your bill — FPL prints a different mailing address for each region, so use the one on your statement to make sure it reaches the right office.

Mail payments take 7 to 10 business days from the date FPL receives them. If your due date is within two weeks, do not rely on mail — use online, app, or phone payment instead. FPL does not charge a fee for mailed payments, but the delay means you risk a late payment if you send it too close to the due date.

Paying in person at an FPL payment center

FPL operates payment centers in several locations across their service area. Visit fpl.com and search for "payment centers" to find the nearest one to you, along with hours and accepted payment methods. Most centers accept cash, checks, debit cards, and credit cards. In-person payments post the same day.

Payment centers are useful if you prefer to pay with cash, want an when ready receipt, or do not have online access. Some authorized retailers and grocery stores also accept FPL payments — FPL's website lists these locations as well.

Setting up automatic payments

Automatic payments withdraw money from your bank account or debit card on a date you choose each month. You can set this up online, through the app, or by phone. Once it is set up, you do not have to remember to pay each month — FPL withdraws the amount automatically.

You can change the payment date, pause automatic payments, or stop them entirely anytime through your account or by calling customer service. If you want to pay a different amount one month, you can make a one-time payment in addition to your automatic payment, or contact FPL to adjust the automatic amount temporarily.

What to do if your payment does not post

If you paid online or by app and the payment does not show in your account within two business days, log into your FPL account and check the payment history to see if it processed. If it shows as pending, wait one more business day. If it shows as failed, try paying again with a different payment method or call customer service.

If you mailed a check and your due date has passed, call FPL customer service right away. Provide your account number and the date and amount of the check. FPL can look up whether the check has been received and can note your account to prevent a late fee while they investigate. If the check was lost in the mail, FPL may ask you to stop payment on it and send a new one or pay by another method.

Frequently Asked Questions

Can I pay my FPL bill with a credit card?

Yes, you can pay with a credit card online, through the app, by phone, or in person at a payment center. However, FPL does not charge a fee for credit card payments, so there is no extra cost to use one — unlike some utilities that pass a processing fee to the customer.

What happens if I pay after the due date?

FPL may charge a late fee if your payment arrives after the due date shown on your bill. The amount of the late fee varies and is listed in your FPL service agreement. If you are going to be late, call customer service to ask about payment arrangements or to see if they can waive the fee in your situation.

Can I pay someone else's FPL bill?

Yes, you can pay another person's bill if you have their account number. Online, through the app, or by phone, enter their account number instead of your own. In person, bring their account number or bill. FPL does not require you to be the account holder to make a payment.

Is there a minimum or maximum payment amount?

FPL does not publish a minimum payment amount, but you must pay at least enough to cover any past-due balance to avoid service interruption. There is no maximum — you can pay your full bill, make a partial payment, or pay extra to build a credit on your account. Call customer service if you have questions about how much to pay.

How do I know if my payment went through?

Online and app payments show a confirmation number on screen when ready after you submit. You will also receive a confirmation email. For phone payments, the representative provides a confirmation number. For mailed payments, keep a copy of your check or money order. For in-person payments, ask for a receipt. You can also log into your FPL account anytime to see your payment history and current balance.