How to Pay Your Southern California Gas Company Bill

Where to send your Southern California gas payment

Southern California Gas Company (SoCalGas) accepts payments through several channels: online at their website, by phone, by mail to a lockbox address printed on your bill, or in person at authorized payment locations. The fastest route is their website or phone line, both of which process payments the same day you submit them during business hours. Mail payments take 7 to 10 business days to reach the company and post to your account.

SoCalGas does not charge a fee for payments made online, by phone, or by mail. Some third-party payment processors may charge a convenience fee if you use their service instead of SoCalGas's own system. Check the fee disclosure before you confirm any payment through a third party.

Key Takeaways

• SoCalGas processes online and phone payments the same day, while mail payments take 7 to 10 business days to post.
• You can pay online at socalgas.com, by phone at the number on your bill, or by mail to the lockbox address listed on your statement.
• SoCalGas does not charge a fee for online, phone, or mail payments made directly to the company.
• Automatic payments (budget billing) can be set up through your online account to deduct a fixed amount each month.
• If you miss a payment, SoCalGas typically sends a disconnect notice before shutting off service, giving you time to pay or arrange a plan.

Paying online through SoCalGas's website

Go to socalgas.com and select the payment option from the homepage. You will need your account number, which appears on your bill. Enter the amount you want to pay and your payment method (debit card, credit card, or bank account). The website will show you the processing time before you confirm.

Online payments processed before 5 p.m. Pacific Time on a business day post to your account the same day. Payments submitted after 5 p.m. or on weekends and holidays post the next business day. You will receive a confirmation number when ready after you submit the payment; save this for your records.

Paying by phone

Call the phone number on your bill to reach SoCalGas's automated payment system or speak to a representative. Have your account number and payment method ready. The automated system accepts debit cards and bank accounts. If you speak to a representative, you can also pay with a credit card, though some representatives may mention a fee for credit card payments—confirm the fee before you authorize the charge.

Phone payments processed before 5 p.m. Pacific Time on a business day post the same day. The system will give you a confirmation number at the end of the call. Write down this number and the time you called in case you need to reference the payment later.

Paying by mail

Write a check or money order payable to Southern California Gas Company. Include your account number on the check. Mail it to the lockbox address printed on your bill—this address changes depending on your region, so do not use an old bill's address. SoCalGas recommends mailing payments at least 10 business days before your due date to account for mail delivery time.

Do not mail cash. If your payment does not arrive within 15 business days of mailing, contact SoCalGas to confirm receipt. Keep a copy of the check or the front of the money order envelope for your records.

Setting up automatic payments

Log into your account at socalgas.com and select "Autopay" or "Budget Billing." You can choose a fixed payment amount that deducts from your bank account on the same date each month. This is useful if you want to avoid late payments or prefer a predictable monthly charge.

SoCalGas will deduct the amount you set on your chosen date. If your actual bill is higher than your autopay amount, you will owe the difference; if it is lower, the overpayment rolls to your next bill. You can change or cancel autopay at any time through your online account. Autopay payments post the same day they are processed if submitted before 5 p.m. Pacific Time on a business day.

What happens if you miss a payment

SoCalGas typically sends a past-due notice if your payment is 15 days late. If you do not pay within 30 days of the due date, the company sends a disconnect notice, which warns you that service will be shut off on a specific date unless you pay or contact them. You have at least 10 days from the disconnect notice date to pay or set up a payment plan before the shutoff occurs.

If you cannot pay the full amount, call SoCalGas when ready to discuss a payment plan. The company may allow you to spread the debt over several months. If service is shut off, you will have to pay a reconnection fee in addition to your bill balance to restore gas service.

Payment methods and security

SoCalGas accepts debit cards, credit cards, and bank account transfers (ACH) for online and phone payments. Bank account transfers typically have no fee and are the fastest method. Credit card payments may carry a fee depending on the processor. The SoCalGas website uses encryption to protect your payment information.

Never share your account number or payment details with anyone who contacts you claiming to be from SoCalGas. The company will not ask for payment information via email or text. If you receive a suspicious message, call the number on your bill to verify whether it came from SoCalGas.

Frequently Asked Questions

How long does it take for a payment to show up on my account?

Online and phone payments processed before 5 p.m. Pacific Time on a business day post the same day. Mail payments take 7 to 10 business days. Automatic payments deduct on your chosen date and post when ready.

Can I pay with a credit card without a fee?

SoCalGas does not charge a fee for credit card payments made directly through their website or phone system. Some third-party payment processors may charge a convenience fee. Check the fee before you confirm payment through any service other than socalgas.com or the official phone number.

What if I pay online but my payment doesn't go through?

The website will notify you when ready if the payment fails and explain why (for example, insufficient funds or incorrect card number). You can try again with corrected information. If the problem persists, call the number on your bill to pay by phone or discuss other options with a representative.

Can I set up automatic payments for a different amount each month?

SoCalGas's autopay system uses a fixed amount each month. If your bill varies significantly, you can set autopay to a lower amount and pay the difference manually when the bill arrives, or you can turn off autopay and pay each month individually.

Is there a grace period after the due date?

SoCalGas does not charge a late fee, but a past-due notice is sent if payment is 15 days late. A disconnect notice follows if payment is 30 days late. You have at least 10 days from the disconnect notice to pay or arrange a plan before service is shut off.